At a Glance
- Tasks: Provide top-notch customer service and manage travel bookings for clients.
- Company: Join a multi-award winning global travel management company.
- Benefits: Flexible working, cash plan scheme, life cover, and volunteering days.
- Other info: Hybrid work model with opportunities for growth in a supportive environment.
- Why this job: Be part of a dynamic team and help clients travel seamlessly.
- Qualifications: Experience in business travel and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Hybrid / Royal Leamington Spa, UK
Job type: Permanent / Full-time
Sector and subsector: Travel & Tourism | General
Salary: Negotiable salary
Gray Dawes Travel is a multi-award winning, global travel management company with offices in the United Kingdom, Australia, New Zealand, The Netherlands, Canada and the United States. Established in 1865, we’re constantly growing by using technology and our passion for what we do to keep evolving.
With a laser focus on offering our clients a high touch, high tech, high content experience, Gray Dawes acts as an extension of clients’ own organisations – their out-of-house travel department. We achieve this by understanding our clients, their culture, their brand values and business objectives, and we always deliver… better.
We are recruiting for an experienced Business Travel Consultant to join our Leamington Spa based team. This role will be based at our Leamington office with a hybrid pattern (3 days in the office and 2 days at home) after successful probation/training, depending on skills and experience. This is an exciting time to join as we rapidly expand our operations team.
Responsibilities
- Provide high levels of customer service by handling enquiries and reservations, responding professionally, arranging and confirming bookings, and building traveller profiles to meet needs.
- Research options for clients to ensure the best deals are found.
- Process E-tickets and travel documentation.
- Offer advice on options for each itinerary, including visas, passport requirements and vaccinations.
- Handle refunds and cancellations.
Qualifications and Experience
- Motivated, passionate individual with prior experience in business travel.
- Experience using Sabre GDS; Galileo experience considered.
- Excellent telephone manner, verbal reasoning skills and attention to detail.
- Confident in dealing directly with clients face to face.
- Available to work between 8:00 am and 6:00 pm on a rota basis.
What We Can Offer
We value our people and offer a range of benefits as part of our commitment to a flexible, supportive workplace. Benefits include:
- Cash plan scheme (after probation)
- Group Life Cover (after probation)
- Volunteering days
- Christmas Savings Scheme
- Season Ticket Loans
Business Travel Consultant in Royal Leamington Spa employer: Hollybank Trustees Ltd
Gray Dawes Travel is an exceptional employer, offering a dynamic and supportive work environment in the heart of Royal Leamington Spa. With a strong emphasis on employee growth and development, we provide flexible working arrangements, competitive benefits, and a culture that values innovation and collaboration. Join us to be part of a multi-award winning team that is passionate about delivering outstanding travel experiences while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Business Travel Consultant in Royal Leamington Spa
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who work at Gray Dawes. A friendly chat can open doors and give you insider info about the company culture.
✨Tip Number 2
Prepare for the interview by researching common questions for Business Travel Consultants. We recommend practising your responses with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Show off your tech skills! Since Gray Dawes values high-tech solutions, be ready to discuss your experience with GDS systems like Sabre or Galileo. Highlight any tech-savvy projects you've worked on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Gray Dawes.
We think you need these skills to ace Business Travel Consultant in Royal Leamington Spa
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Travel Consultant role. Highlight your experience in business travel, customer service skills, and any relevant GDS knowledge. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about travel and how your skills align with our mission at Gray Dawes. Keep it engaging and personal – we love to see your personality!
Showcase Your Attention to Detail:In the travel industry, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves, so double-check everything before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to see all the details about the role and our company culture. We can’t wait to hear from you!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of the travel industry, especially business travel. Familiarise yourself with common terms, processes, and tools like Sabre GDS. This will show that you're not just interested in the role but also understand the nuances of the job.
✨Showcase Your Customer Service Skills
Since this role is all about providing high levels of customer service, prepare examples from your past experiences where you went above and beyond for a client. Think about how you handled difficult situations or resolved issues effectively.
✨Be Ready to Discuss Technology
Gray Dawes Travel emphasises a high-tech approach, so be prepared to discuss any relevant technology you've used in previous roles. If you have experience with booking systems or travel management software, make sure to highlight that during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the company culture, team dynamics, or how they measure success in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
