At a Glance
- Tasks: Build strong relationships with customers and ensure their voices are heard.
- Company: Hollybank Trustees Ltd, a caring organisation focused on customer engagement.
- Benefits: Competitive salary, enhanced leave, and a healthcare plan.
- Other info: Join a supportive team in a role that values your input and growth.
- Why this job: Make a real difference in people's lives while working flexibly from home.
- Qualifications: Strong communication skills and a passion for excellent customer service.
The predicted salary is between 30000 - 40000 £ per year.
Hollybank Trustees Ltd is seeking a dedicated Customer Liaison Coordinator to join their Customer Engagement team based in Bideford. This full-time, permanent position allows agile homeworking with key customer interactions in North and Mid Devon and North Cornwall.
The ideal candidate will foster strong relationships with residents, ensure their voices are heard, and deliver excellent customer service while adhering to compliance processes.
Benefits include a competitive salary, enhanced leave, and a healthcare plan.
Remote Customer Liaison & Engagement Coordinator employer: Hollybank Trustees Ltd
Hollybank Trustees Ltd is an excellent employer that prioritises employee well-being and professional growth, offering a competitive salary, enhanced leave, and a comprehensive healthcare plan. With a strong focus on fostering meaningful relationships within the community, our agile homeworking model allows for flexibility while ensuring that our team members can make a real impact in North and Mid Devon and North Cornwall. Join us to be part of a supportive work culture that values your contributions and encourages your development.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Liaison & Engagement Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Hollybank Trustees Ltd. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Prepare for the interview by researching common questions for Customer Liaison roles. We recommend practising your answers with a friend or even in front of the mirror to boost your confidence.
✨Tip Number 3
Showcase your customer service skills during the interview. Share specific examples of how you've fostered relationships and ensured customer satisfaction in previous roles. We love hearing real stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates who align with our values.
We think you need these skills to ace Remote Customer Liaison & Engagement Coordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application for the Customer Liaison Coordinator role. Highlight your experience in customer service and any relevant skills that align with fostering strong relationships and ensuring compliance.
Showcase Your Communication Skills:Since this role involves key customer interactions, it’s essential to demonstrate your communication prowess. Use clear and engaging language in your application to reflect how you can effectively connect with residents.
Highlight Your Flexibility:As the position allows for agile homeworking, mention your ability to adapt to different working environments. Share examples of how you've successfully managed remote work while maintaining excellent customer service.
Apply Through Our Website:We encourage you to submit your application through our website. This ensures that your application is received directly by our team, making it easier for us to review and get back to you quickly!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Hollybank Trustees Ltd. Understand their mission, values, and the specific services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Liaison Coordinator, your ability to connect with residents is key. Prepare examples from your past experiences where you've successfully resolved customer issues or built strong relationships. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Compliance Questions
Since the role involves adhering to compliance processes, be ready to discuss your understanding of compliance in customer service. Brush up on relevant regulations and think about how you’ve ensured compliance in previous roles. This will demonstrate your attention to detail and commitment to best practices.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team dynamics, the challenges they face in customer engagement, or how success is measured in the role. This shows that you're not just interested in the job, but also in contributing positively to the team.
