At a Glance
- Tasks: Provide top-notch customer service while ensuring a safe environment for visitors.
- Company: Join Vigilant Security, a leading provider of security services in the UK.
- Benefits: Competitive pay, full training, modern uniform, and access to employee support programmes.
- Other info: Flexible hours with opportunities for career growth in a supportive environment.
- Why this job: Be part of a dynamic team that values high standards and personal development.
- Qualifications: Experience in customer service, strong interpersonal skills, and a passion for safety.
The predicted salary is between 12 - 13 £ per hour.
Vigilant Security Location: On site / Glasgow, UK
Job type: Casual / Part-time
Sector and subsector: Security General
Hourly Fixed salary: £12.95
We are seeking several highly experienced Guest Service Ambassadors to join our team at The Avenue Shopping Centre. A warm welcome from our team will determine the first impressions for our visitors. The Customer Service Ambassador role is to provide the highest level of customer care, while providing a 5-Star front of house service and maintaining a subtle, yet visible security presence.
What We Offer:
- Competitive rate of pay
- Full and ongoing training with a view for career development.
- Modern and bespoke company uniform provided.
- Immediate access to our Employee Assistance Programme.
- Employee App, allowing access to the latest company announcements.
Key Responsibilities:
- Be seen as a visible customer-focused professional by being proactive and greeting clients and visitors where possible
- Carry out regular patrols as and when required
- Anticipate and action client requirements/requests in a professional manner
- Always provide a consistently professional service
- Issue visitor passes using the agreed sign in and out policies and procedures
- Ensure all fire exits are kept clear. Health & Safety issues are reported
- Ability and foresight to create a safe environment for all guests and visitors
- Always maintain a high-security awareness
- CCTV interaction where required
- Complete a full detailed handover at the end of each shift
Person Specification:
- Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player
- Holds a true passion for high standards of customer service delivery
- Ability to provide a 5-star guest experience
- Previous experience in hospitality or a customer service facing role
- Excellent interpersonal skills and the ability to interact with people at all levels
- Ability to work independently with confidence, using own initiative as required
- Confidence and common sense to access and utilize expert resources when making decisions
- Always maintain and practice a high degree of confidentiality.
- Have an acute sense of security awareness
- 5 years of verifiable work history
- First Aid training is required
The relief officer will be used to cover days off, holidays and other days as and when required. A rota will be scheduled at least 2 months in advance. A car would be advantageous due to the location of the site.
About us:
Vigilant Security covers a range of security-related services including manned guarding, mobile patrols, and keyholding. We currently employ 1000 members of staff across the UK and cover a range of security-related services including manned guarding, mobile patrols and keyholding. High standards are embedded in the DNA of the company, and we pride ourselves on delivering seamless service to our clients. We currently have an annual turnover approaching £40 million per annum and a forecast for continued growth throughout the next five years. We are Investors in People Gold accredited and believe that we are only as good as the people we employ, so staff welfare, support, and development, is an absolute priority for us. We ensure our staff from the outset are given the skills required to be competent. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
Relief Security Officer - CCTV Badge Required employer: Hollybank Trustees Ltd
Hollybank Trustees Ltd is an exceptional employer, offering a dynamic work environment in Rough Hills, England, where collaboration and client-focused strategies thrive. With a flexible hybrid working model, a comprehensive benefits package including an enhanced pension scheme, and ample opportunities for professional development, employees are empowered to grow their careers while making a meaningful impact in the investment advisory sector.
StudySmarter Expert Advice🤫
We think this is how you could land Relief Security Officer - CCTV Badge Required
✨Get Involved in Local Security Communities
Join online forums and local meetups related to security services. Engaging in discussions, sharing insights, and networking with professionals can really up your chances of landing a part-time role with companies like Hollybank Trustees Ltd. Look out for local events or workshops that can provide valuable connections!
✨Showcase Your Skills Publicly
Consider volunteering for local events where security services are needed. This not only gives you hands-on experience but also provides a platform to demonstrate your skills to potential employers, including Hollybank Trustees Ltd. Make sure to document your experiences and share them on social media or community pages!
✨Leverage Your Network
Tap into your personal network to let people know you’re on the lookout for part-time opportunities in security services. You’d be surprised how many people might have connections or know someone hiring! Regularly check in with friends or former colleagues working in the field.
✨Apply Directly Through Us
Don’t forget to check our website for part-time openings with Hollybank Trustees Ltd! Applying directly gives you a better chance of being noticed, and it’s a great way to express your interest in the specific roles they have available in security services.
We think you need these skills to ace Relief Security Officer - CCTV Badge Required
Some tips for your application 🫡
Show Off Your Certifications:In the security services field, having relevant certifications can set you apart from the crowd. If you’ve got certifications like SIA, make sure you include them upfront in your CV. This shows you’re serious and knowledgeable about the industry!
Highlight Your Experience:Whether it’s previous roles in security, surveillance, or even customer service, showcasing relevant experience is key. Make sure to mention specific duties you’ve performed that relate to the job at Hollybank Trustees Ltd. This demonstrates that you know what the role entails and you're ready to jump in.
Tailor Your Cover Letter:For a part-time role like this, it's a good idea to express your motivation for wanting to work at Hollybank Trustees Ltd specifically. Mention how your availability aligns with their needs and what you’re hoping to learn. We love seeing enthusiasm and a willingness to grow!
Add Availability and Flexibility:For part-time positions, your availability can be a deciding factor. In your CV or cover letter, don’t forget to outline when you can work, and if you're open to various shifts. This flexibility can be a big plus for Hollybank Trustees Ltd, showing you’re ready to contribute wherever needed.
How to prepare for a job interview at Hollybank Trustees Ltd
✨Know Your Security Protocols
Familiarise yourself with common security protocols and procedures. Be ready to discuss your understanding of risk assessment, emergency response tactics, and how you would handle specific scenarios. It’s worth brushing up on the latest trends in the security industry too, so you can talk about where you see the field heading.
✨Showcase Relevant Experience
Even if it's part-time, highlight any previous experience in security or related roles. If you’ve done anything from bouncer work to volunteering at events, prepare to share how those experiences have equipped you with the skills required for this role at Hollybank Trustees Ltd.
✨Demonstrate Communication Skills
In security services, clear communication is key. Be prepared to answer questions about how you would interact with the public and work as part of a team. Think of examples where you’ve effectively communicated during tense situations and how that helped resolve issues.
✨Flexible Availability Matters
As this is a part-time role, be clear about your availability. Employers often need flexibility for shifts, especially during peak hours or events. Be upfront about when you can work, and show your willingness to adapt to meet the team's needs.
