At a Glance
- Tasks: Coordinate health surveillance bookings and optimise technician schedules for smooth service delivery.
- Company: Join a dynamic team focused on client satisfaction and efficient health services.
- Benefits: Gain valuable experience in a fast-paced environment with opportunities for growth.
- Other info: Flexible role with a focus on teamwork and professional development.
- Why this job: Make a real impact by ensuring clients receive top-notch service and support.
- Qualifications: Strong communication skills, attention to detail, and customer service experience are essential.
The predicted salary is between 30000 - 40000 £ per year.
Regulatory Services Scheduling Coordinator
Location
HU5 4EF
Hours
37.5 hours a week
The Role
We are looking for a highly organised and detail-focused Regulatory Services Scheduling Coordinator to support the efficient delivery of health surveillance services.
This role is key to ensuring bookings are managed smoothly from initial client contact through to service completion.
You will coordinate appointments, optimise technician schedules, maintain accurate records, and provide a professional experience for clients throughout.
Depending on business needs, you may support either Key Account Management or Standard Scheduling processes.
Flexibility, strong communication skills, and the ability to manage both structured account relationships and high-volume scheduling workflows are essential.
Key Responsibilities
- Client Relationship Management
- Act as a dedicated point of contact for allocated key clients or as the first point of contact for clients following a sale.
- Build strong working relationships and understand client‑specific requirements.
- Provide a professional, welcoming, and efficient customer experience.
- Ensure service delivery aligns with agreed targets, expectations, and reporting requirements.
- Booking and Scheduling
- Gather all required information to ensure accurate and effective service delivery.
- Create and manage bookings accurately within internal scheduling systems.
- Coordinate Occupational Health Technician availability and manage schedules effectively.
- Maximise technician productivity and diary utilisation while balancing client needs.
- Ensure technicians have the relevant documentation and information ahead of appointments.
- End‑to‑End Service Delivery
- Take ownership of bookings from initial contact through to completion.
- Monitor booking progress and support the achievement of operational KPIs.
- Maintain accurate records with a high level of attention to detail.
- Gather client feedback where appropriate to support continuous improvement.
- Ensure all final interactions leave a positive and professional impression.
Skills and Experience
We are looking for someone who has
- Strong communication and interpersonal skills.
- Excellent attention to detail and data accuracy.
- The ability to multitask and manage time effectively in a fast‑paced environment.
- Experience in a customer‑facing or telephone‑based role.
- Experience using scheduling software or CRM systems, which would be advantageous.
- A proactive, solution‑focused approach.
- Excellent organisational skills.
- The ability to work independently and as part of a team.
- A professional and confident telephone manner.
- A strong commitment to confidentiality and professionalism.
- #J-18808-Ljbffr
Regulatory Services Scheduling Coordinator employer: Hollybank Trustees Ltd
Hollybank Trustees Ltd is an exceptional employer, offering a dynamic work environment in Rough Hills, England, where collaboration and client-focused strategies thrive. With a flexible hybrid working model, a comprehensive benefits package including an enhanced pension scheme, and ample opportunities for professional development, employees are empowered to grow their careers while making a meaningful impact in the investment advisory sector.
StudySmarter Expert Advice🤫
We think this is how you could land Regulatory Services Scheduling Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hollybank Trustees Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hollybank Trustees Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Regulatory Services Scheduling Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hollybank Trustees Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Hollybank Trustees Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hollybank Trustees Ltd!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
