At a Glance
- Tasks: Coordinate clinic operations, manage appointments, and ensure a welcoming patient experience.
- Company: Join the Latus Group, a dynamic healthcare provider in Hull.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Opportunity to work across multiple sites and enhance your career in healthcare.
- Why this job: Make a real difference in patient care while developing valuable skills.
- Qualifications: Experience in customer service, strong organisational skills, and a proactive attitude.
The predicted salary is between 25000 - 30000 £ per year.
The Clinic Receptionist & Coordinator plays a key role in the day-to-day running and commercial performance of clinic operations within the Latus Group. Based in Hull, this role is responsible for supporting clinic activity, patient experience, and revenue generation across both Hull and Immingham sites. The postholder will act as the central point of contact for clinic activity, ensuring appointments are effectively managed, patients receive a professional and welcoming experience, and clinic performance is optimised. There will also be a requirement to travel to Immingham to provide cover for absence and annual leave. This is a hands-on, clinic-focused role with accountability for supporting clinic utilisation, billing, and overall performance.
Key Responsibilities
- Provide a professional front-of-house service, greeting clients and employees attending clinic appointments
- Manage clinic reception duties including patient check-in, documentation handling, and general enquiries
- Prepare clinic files and documentation ahead of appointments
- Support clinicians during clinic days, including doctors and technicians
- Ensure all post-appointment documentation is completed, filed, and distributed correctly (e.g. certificates)
- Schedule clinic appointments, ensuring efficient use of clinic capacity
- Manage incoming calls and emails, responding in a timely and professional manner
- Support the smooth coordination of daily clinic activity
- Assist the Hull booking team with health surveillance technician bookings when required
- Take payments for clinic services and ensure accurate processing
- Support clinic billing processes and ensure all services are captured correctly
- Take an active role in monitoring clinic utilisation and identifying opportunities to improve performance
- Assist with forecasting clinic activity and supporting forward planning of bookings and revenue
- Contribute to the overall commercial success of clinics through proactive coordination and organisation
- Support the sales team with clinic-based opportunities, including promoting additional services where appropriate
- Help maximise clinic revenue by ensuring appointment slots are utilised effectively
Flexibility & Cross-Support
- Provide reception and operational support at the Immingham clinic to cover absence and annual leave
- Be fully trained in scheduling processes across the business to provide additional support where required
- Adapt to business needs, supporting both clinic and scheduling functions during peak periods
Accountability
- Take ownership of clinic coordination across Hull and Immingham
- Support the performance, utilisation, and organisation of current and future clinic sites
- Ensure high standards of service delivery and patient experience at all times
Skills and Experience Required
- Previous experience in a reception, administrative, or customer-facing role
- Strong organisational skills with the ability to manage multiple priorities
- Confident and professional communication skills
- Ability to work in a fast-paced, client-facing environment
- Commercial awareness with an understanding of revenue and performance drivers
- Strong attention to detail and accountability for tasks
- Good IT skills and general computer literacy
- A proactive, flexible, and hands-on approach
- Ability to work both independently and as part of a team
- Full UK driving licence and access to own transport (essential)
Regulatory Services Coordinator employer: Hollybank Trustees Ltd
At Latus Group, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Hull that fosters professional growth and development. Our team enjoys a supportive culture that prioritises patient experience and operational excellence, alongside competitive benefits and opportunities for cross-site collaboration. Join us to be part of a dedicated team that values your contributions and encourages you to thrive in your career while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Regulatory Services Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their success. Practise common interview questions and think about how your skills align with what they’re looking for.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a chance to reiterate why you’re a great fit for the position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it shows you’re genuinely interested in being part of our team.
We think you need these skills to ace Regulatory Services Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Regulatory Services Coordinator role. Highlight your previous experience in reception or administrative roles, and don’t forget to showcase your strong organisational skills and attention to detail!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this hands-on, clinic-focused role. Mention your ability to manage multiple priorities and your proactive approach to supporting clinic operations.
Showcase Your Communication Skills:Since this role involves a lot of client interaction, make sure to demonstrate your confident and professional communication skills in your application. We want to see how you can create a welcoming experience for patients right from the start!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Regulatory Services Coordinator. Familiarise yourself with the key tasks like managing clinic operations and supporting patient experiences. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple priorities. Be ready to discuss how you handle scheduling, documentation, and patient interactions efficiently, as these are crucial for the position.
✨Communicate Professionally
As a central point of contact, effective communication is key. Practice articulating your thoughts clearly and confidently. During the interview, be sure to listen actively and respond thoughtfully to questions, showcasing your professional communication skills.
✨Demonstrate Flexibility and Proactivity
The job requires adaptability, especially when covering different clinics. Share instances where you've had to be flexible or proactive in your previous roles. Highlight your willingness to support both Hull and Immingham sites, showing that you're ready to step up when needed.
