At a Glance
- Tasks: Be the friendly face of our office, managing calls and welcoming visitors.
- Company: Join Wilsons Auctions, the largest independent auction house in the UK and Ireland.
- Benefits: Enjoy a competitive salary of £12.71 per hour and a supportive work environment.
- Other info: Work Monday to Friday, 9:00 am–5:30 pm in a fast-paced setting.
- Why this job: Kickstart your career in a dynamic role with plenty of opportunities to grow.
- Qualifications: 1-2 years of receptionist experience and strong communication skills required.
The predicted salary is between 26400 - 26400 £ per year.
Location: On site / Mallusk Rd, Newtownabbey BT36 4PP, UK
Job type: Permanent / Full-time
Hourly Fixed salary: £12.71
Wilsons Auctions are the largest independently owned auction house in the UK and Ireland. Our Belfast Office is currently looking to recruit a Receptionist to work in a fast‑paced office and customer facing environment. The purpose of this role is to ensure the front of house operates efficiently and professionally, providing a welcoming first point of contact for all visitors and callers. The Receptionist supports the smooth day‑to‑day running of the branch by managing calls, post, and general administrative tasks, allowing the wider team to focus on their core responsibilities.
Key Responsibilities
- Act as the first point of contact for all visitors, providing a professional and welcoming front‑of‑house experience.
- Answer, screen, and direct incoming calls in an efficient and courteous manner.
- Manage the coffee station, ensuring it is clean, stocked, and presentable at all times.
- Handle all incoming and outgoing post, ensuring accurate and timely distribution.
- Maintain organised filing systems and ensure documentation is up to date and accessible.
- Monitor and replenish office supplies, including stationery, cleaning products, and refreshments.
- Place orders for stationery, cleaning supplies, and coffee as required.
- Provide general administrative support to the wider team, including ad‑hoc tasks.
- Ensure the reception and office areas are tidy and presentable at all times.
- Support the smooth day‑to‑day running of the office by managing routine administrative duties efficiently.
Qualifications
- Minimum of 1–2 years’ experience in a receptionist or administrative role.
- Strong computer literacy, including confidence using Microsoft Office and general office systems.
- Strong organisational skills and attention to detail.
- Excellent communication and customer service skills.
- Ability to multitask and manage a varied workload in a busy environment.
- Professional, reliable, and proactive approach to work.
Monday to Friday 9:00 am–5:30 pm
Receptionist employer: Hollybank Trustees Ltd
Wilsons Auctions is an exceptional employer, offering a dynamic work environment in the heart of Newtownabbey. With a commitment to employee growth and development, we provide comprehensive training and support, ensuring our team members thrive in their roles. Our welcoming culture fosters collaboration and professionalism, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hollybank Trustees Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hollybank Trustees Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hollybank Trustees Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Hollybank Trustees Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hollybank Trustees Ltd!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
