At a Glance
- Tasks: Welcome guests with a smile, manage check-ins, and ensure smooth operations at the front desk.
- Company: Perle Hotels, offering unique four-star experiences in beautiful Portree.
- Benefits: Competitive pay, tips, housing allowance, gym membership, and staff discounts.
- Other info: Full training provided, with opportunities for growth in a vibrant hospitality environment.
- Why this job: Join a friendly team and create memorable experiences for guests in stunning surroundings.
- Qualifications: Customer service experience is a plus, but a warm personality is what we value most.
The predicted salary is between 27800 - 29000 £ per year.
Location: The Bosville, Marmalade and Bracken Hide Hotels in Portree, The Isle of Skye
Salary: £13.45 (+ £1.00 as a housing allowance if you do not require subsidised staff accommodation) + tips & benefits
The Opportunity
Do you love making guests feel welcome from the very first hello? Here at Perle Hotels our Reception team sets the tone for the entire guest experience. We are looking for friendly, professional, and guest-focused Seasonal Receptionists to join our team. As the first point of contact, you’ll be responsible for delivering warm Scottish hospitality, handling guest enquiries, and ensuring smooth day-to-day operations at the front desk.
About the Hotels
Together, The Bosville, Marmalade and The Bracken Hide offer three distinct four-star experiences in and around Portree. From the boutique charm and harbour views of The Bosville, to the design-led elegance of Marmalade set within mature gardens, and the wilderness escape of The Bracken Hide with its Scandi-style cabins and expansive grounds, each hotel has its own character and style. Across all three properties, guests enjoy warm Highland hospitality, contemporary interiors and destination dining that celebrates Skye’s land and sea. From freshly landed seafood and prime Scottish meats, to locally foraged ingredients, which are complemented by inviting bars and relaxing spaces to unwind.
Key Responsibilities
- Provide a warm and professional welcome to all guests, ensuring a seamless check-in and check-out process.
- Handle guest enquiries in person, by phone, and by email, always with courtesy and efficiency.
- Manage reservations, payments, and billing with accuracy.
- Liaise with housekeeping, food & beverage, and other departments to ensure smooth operations.
- Maintain reception and lobby areas to the highest standards.
- Assist with guest requests, local knowledge, and personalised service.
- Support the Reception Supervisor/Reception Manager in daily duties as required.
What We’re Looking For
- Previous experience in hospitality or a customer service role preferred but not essential, full training will be provided.
- A natural communicator with a warm, welcoming personality.
- Strong organisational skills and attention to detail.
- Comfortable using computers and hotel booking/reservation systems (training provided).
- Calm under pressure and able to solve problems quickly.
- A passion for hospitality and creating memorable guest experiences.
Salary & Benefits
- An hourly rate of £13.45
- £1.00 housing allowance for those NOT requiring accommodation.
- Share of tips & service charge
- 28 days annual leave.
- Subsidised staff accommodation available (in certain locations).
- Company pension scheme.
- Complimentary 24 hours Skye gym membership.
- Employee Assistance Programme & cycle to work scheme.
- Staff discounts across Perle Hotels’ rooms, dining, and spa.
- Friends & family discounted hotel rates across the group.
Receptionist in Portree employer: Hollybank Trustees Ltd
Perle Hotels is an exceptional employer, offering a vibrant work culture that prioritises warm Scottish hospitality and guest satisfaction. Located in the stunning Isle of Skye, our Reception team enjoys competitive pay, generous benefits including tips, and opportunities for personal growth within a supportive environment. With a focus on employee well-being and a commitment to creating memorable experiences for both guests and staff, Perle Hotels is the perfect place for those passionate about hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Portree
✨Get in Early: Embrace the Seasonal Rush
In hospitality, seasonal hiring can be a bit of a frenzy, so make sure you’re applying early. Keep an eye on when local businesses like cafés and restaurants ramp up for holiday seasons or summer rushes. We can help you stay ahead by tracking application windows—don’t miss out!
✨Join Local Hospitality Groups
Tap into local hospitality communities online or through social media. Groups on Facebook or platforms like MeetUp can be goldmines for seasonal job opportunities. Engage with these communities—join discussions, share your eagerness, and you could snag a gig before it’s even advertised!
✨Show Your Face: Walk-Ins Matter
In hospitality, nothing beats a good ol' walk-in. Visit local establishments and introduce yourself. Bring along a flashy CV and maybe even drop a line about why you’re keen to work there. Sometimes just chatting with the manager can score you an interview on the spot!
✨Use Seasonal Hiring Platforms
Look for platforms that specialise in seasonal positions in the hospitality sector. Websites dedicated to summer jobs or Festival employment can offer unique roles that align with your interests. Don't forget to apply through our website too—companies like Hollybank Trustees Ltd are constantly looking for enthusiastic seasonal workers like you!
We think you need these skills to ace Receptionist in Portree
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service game, your customer service skills are your bread and butter. Make sure your CV highlights any relevant experience you have in restaurants, cafés, or similar environments, emphasizing your ability to handle busy situations and provide excellent service.
Seasonal Availability is Key:Since this is a seasonal role, we're looking for candidates who are flexible with their availability. In your cover letter, mention specific times you’re available during the season and any previous seasonal positions you’ve held. This helps us see you as a perfect fit for this temporary gig!
Culinary Knowledge Can Set You Apart:If you have any culinary certifications or training, be sure to feature them prominently in your application. Knowing your way around a kitchen or having food safety certifications could give you an edge over other candidates when applying for a role at Hollybank Trustees Ltd.
Make It Personal:When applying through our website, use your cover letter to share why you’re passionate about working with Hollybank Trustees Ltd. Draw on any personal experiences you have in the hospitality scene and how they inspired you to apply for this seasonal role. We love a personal touch!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Know Your Menu Inside Out
With a seasonal role in hospitality-food-service, it’s super important to familiarise yourself with the menu. Be ready to chat about your favourite dishes, special ingredients, and any dietary considerations people might have. This shows you're passionate and prepared to provide excellent service right from the start!
✨Brush Up on Your Customer Service Skills
In hospitality, customer service can make or break the experience. Think of scenarios where you've gone the extra mile for a guest, or how you've handled challenges with a smile. Prepare a few stories that highlight your ability to connect with customers, solve problems, and create a welcoming atmosphere.
✨Flexibility is Key
Seasonal roles often require us to be flexible with our hours and responsibilities. During the interview, be prepared to discuss your availability and willingness to adapt. Highlighting your ability to jump into different roles, whether it’s serving or kitchen support, can really set you apart.
✨Showcase Your Team Spirit
Hospitality thrives on teamwork, especially in busy seasons. Prepare to share experiences where you collaborated with colleagues to create a seamless experience for guests. If you've got any examples where you helped to lift team morale during busy shifts, mention them! It’s all about showing that you can contribute positively to the work environment.
