At a Glance
- Tasks: Lead a dynamic support team and enhance customer experience across various channels.
- Company: Join Kingspan, a global leader in sustainable building solutions.
- Benefits: Enjoy competitive salary, career development, and health perks.
- Other info: Inclusive culture with opportunities for growth across 80+ countries.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: 4+ years in customer service and proven leadership experience required.
The predicted salary is between 35000 - 45000 € per year.
Location: On site / Portadown, Craigavon BT62, UK
Job type: Permanent / Full-time
Sector and subsector: Construction & Built Environment | Customer Care / Call Centre
Salary: Competitive salary
About the Role
We have an exciting opportunity for an experienced and motivated Senior Sensor Support Team Leader to join our growing Kingspan Sensor team. In this key leadership role, you will lead a high-performing support team, delivering an outstanding customer experience across both B2B and retail channels. You’ll play a vital role in driving service excellence, technical support, and commercial performance.
About Kingspan Light, Air + Water
Kingspan Light, Air + Water is a global division of the Kingspan Group, operating in 20 countries worldwide. We design, manufacture, and service innovative solutions in daylighting, smoke ventilation, and water management. Our mission is simple — to create sustainable, high-performing buildings that prioritise safety, comfort, and environmental responsibility.
What You’ll Be Doing
- Lead, coach, and develop a high-performing support team
- Drive performance against KPIs, SLAs, and customer satisfaction targets
- Act as the escalation point for complex customer issues and complaints
- Ensure excellent service across phone, email, and digital channels
- Oversee technical support queries and coordinate with engineers and service partners
- Monitor and improve service delivery, including NPS and retention rates
- Produce regular performance reports and insights
- Support sales activity including order processing and lead development
- Build strong relationships with internal teams (Sales, Ops, Credit Control, Product)
- Use customer insights to drive continuous improvement
What We’re Looking For
- 4+ years’ experience in a customer service environment
- Proven experience leading or supervising a support team (B2B preferred)
- Strong experience managing escalations and service performance
- Excellent communication and stakeholder management skills
- Highly organised with the ability to manage competing priorities
- Experience in sensors, connected devices, or technical products
- CRM or service management system experience
- Experience in a technical support or hybrid support role
- Sales or commercial experience
- Relevant third-level qualification
What You’ll Bring
- Proven leadership and coaching ability
- Commercial awareness and problem-solving skills
- Ability to thrive in a fast-paced, evolving environment
- Proactive, solutions-focused approach
Why Join Kingspan?
- Opportunity to step into a visible leadership role
- Career Development: Access learning, development, and internal opportunities across 80+ countries
- Working Hours: Mon–Thu: 8:15am–5:00pm Fri: 8:30am–4:00pm
- Support & Mentorship: Grow your career with guidance from experienced teams
- Inclusive Culture: A collaborative, respectful, and values‑driven environment
- Health & Wellbeing: Discounted gym membership, eye care, and virtual health services
- Financial Benefits: Competitive pension and life assurance up to four times salary
- Employee Benefits: Cycle to Work scheme, employee discounts, referral bonuses, and more
Equality, Diversity & Inclusion
Kingspan is an equal opportunities employer. We are committed to building a diverse and inclusive workplace and welcome applications from all qualified individuals, regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.
Senior Sensor Support Team Leader in Portadown employer: Hollybank Trustees Ltd
Kingspan is an exceptional employer, offering a dynamic work environment in Portadown where you can lead a high-performing team dedicated to delivering outstanding customer experiences. With a strong focus on career development, inclusive culture, and comprehensive health and wellbeing benefits, employees are empowered to grow and thrive in their roles while contributing to sustainable building solutions. Join us to be part of a collaborative team that values innovation and excellence in the construction and built environment sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Sensor Support Team Leader in Portadown
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your answers to highlight your leadership skills and customer service experience. Show them you’re the perfect fit for their team!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. We suggest mentioning something specific from the interview to remind them of your conversation and keep you top of mind.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Senior Sensor Support Team Leader in Portadown
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Sensor Support Team Leader role. Highlight your experience in customer service and any leadership roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your experience with technical support and managing escalations.
Showcase Your Achievements:When detailing your past roles, focus on your achievements. Did you improve customer satisfaction scores or lead a successful project? We love numbers, so quantify your successes where possible!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes directly to us. We can't wait to see what you bring to the table!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of sensors and technical products. Familiarise yourself with Kingspan's offerings and how they relate to customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you coached team members or resolved escalated issues. Highlighting your leadership experience will demonstrate that you're ready for this key role.
✨Understand Customer Care Metrics
Get familiar with KPIs, SLAs, and customer satisfaction metrics relevant to the role. Be ready to discuss how you've driven performance in these areas before. This shows that you understand the importance of service excellence and can contribute to Kingspan's goals.
✨Build Rapport During the Interview
Remember, interviews are a two-way street! Engage with your interviewers by asking insightful questions about the team and company culture. This not only shows your interest but also helps you assess if Kingspan is the right fit for you.
