Location: On site / Portadown, Craigavon, UK
job type: Permanent / Full-time
Sector and subsector: Office Support | Customer Service
AnnualFixed salary:£ 30000.00
Salary details: Attractive bonus scheme
About the role
Reporting to the Service Manager UK & Ireland, the Scheduling Team Leader will be responsible for the day-to-day management of the scheduling function, ensuring engineering resources are utilised effectively while maintaining excellent customer service standards. The role will also oversee stock control processes and work closely with multiple departments to drive continuous improvement across service operations.This is an excellent opportunity for an organised and proactive individual with scheduling, logistics or service coordination experience who is ready to take the next step into a leadership role.
About Us: Kingspan Water & Energy
At Kingspan Water & Energy, part of the global Kingspan Group PLC, we are committed to driving change in the design and manufacture of sustainable solutions for water and energy storage. We provide industry-leading products for water management, storage, and telematics systems for high-performance buildings and infrastructure.
What You’ll Be Doing
- Lead and support the Scheduling Team, ensuring day-to-day activities are completed efficiently and to a high standard.
- Plan and coordinate engineering workloads to maximise productivity and resource utilisation.
- Analyse scheduling processes, route planning and engineering activity to identify opportunities for efficiency improvements.
- Monitor and drive scheduling KPI performance, ensuring business targets are achieved.
- Support Engineer Management through the preparation of daily, weekly and monthly scheduling reports.
- Manage and monitor service lead times, escalating any resource or coverage concerns where necessary.
- Ensure planned maintenance visits are scheduled in line with contractual commitments and service requirements.
- Work closely with internal stakeholders to enhance scheduling systems and processes.
- Review customer feedback and NPS survey results, implementing improvements to enhance the customer experience.
- Identify engineering skill gaps impacting service delivery and provide regular updates to management.
- Manage stock control and replacement stock requirements for field engineers.
- Support continuous improvement initiatives and service department projects.
What We’re Looking For
- Previous experience within a scheduling, logistics, planning or service coordination environment.
- Working knowledge of LN or similar scheduling software.
- Strong planning and organisational skills.
- Excellent customer service and communication skills.
- Strong IT skills, including Microsoft Outlook, Word and Excel.
- Ability to prioritise workloads and perform effectively under pressure.
- Strong attention to detail and problem-solving ability.
- A proactive, hands-on approach and ability to use initiative.
- Team player with a collaborative working style
- Familiarity with Infor LN or similar scheduling software
- Previous supervisory or team leadership experience.
- Proven experience delivering performance improvements and achieving operational targets.
- Experience managing teams in a fast-paced service environment.
Why Kingspan ?
- Career Growth: Access to career development programs and internal job opportunities for personal and professional advancement.
- Mentorship: Receive support and guidance from our teams to help you progress in your career.
- Team Culture: Be part of a collaborative, supportive, and inclusive team environment.
- Health & Wellness Benefits: Discounted gym memberships, eye tests and access to virtual health services.
- Financial Security: Attractive pension plans and life assurance up to four times your salary.
- Employee Perks: Employee discounts, Cycle to Work Scheme, referral bonuses, and more.
Kingspan is an Equal Opportunities Employer – We do not discriminate on the basis of religion, political opinion, or any other protected characteristic. We are committed to providing equal opportunities for all candidates and selecting the best person for the job.
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Scheduler Team Leader in Portadown employer: Hollybank Trustees Ltd
At Kingspan Light, Air + Water, we pride ourselves on fostering a collaborative and supportive work environment in Havant, where our Data Centre Customer Service Specialists play a crucial role in delivering exceptional service to our customers. We offer comprehensive training and development opportunities, ensuring that our employees grow alongside the company while enjoying a culture that values teamwork and innovation. With a focus on employee well-being and a commitment to sustainability, working with us means being part of a forward-thinking organisation that truly cares about its people and the planet.
