At a Glance
- Tasks: Lead a team to install and maintain innovative cleaning products for the cruise industry.
- Company: Dynamic cruise product solutions provider focused on unforgettable journeys.
- Benefits: Enjoy a modern office, profit share bonuses, free lunches, and wellness perks.
- Other info: Join a respectful workplace that values diversity and encourages your voice.
- Why this job: Make a real impact in a fast-paced environment while working with diverse teams.
- Qualifications: Experience in project management and commercial hygiene products, ideally in marine settings.
The predicted salary is between 70000 - 90000 £ per year.
Location: On site / Poole, UK
Job type: Permanent / Full-time
Sector and subsector: Leadership & Management | Senior Management
Salary: Negotiable salary
About the job
We’re looking for an experienced Technical Service Director to join our Cruise division.
What you will be doing
Reporting to the COO, you will be responsible for the end-to-end installation and maintenance of our proprietary commercial cleaning products (known in the industry as ‘CBN + ’). Managing a team of engineers, project managers, and chemical experts, you will ensure that our products are planned, installed, and serviced within agreed timescales and cost.
Core accountabilities will include:
- Ensure our CBN + product is readily available as and when required.
- All dispensing/dosing equipment and ancillary parts are available for all vessel activities.
- Timely and cost-effective deployment of qualified engineers and personnel to all on-board activities.
- Oversee and contribute to detailed project plans, available for customers upon request.
- Set and manage budgets and expenditure for each CBN + deployment project.
- Maintain consistent communication with Cruise line contacts, always representing Tower brand with the utmost professionalism.
- Contribute to ongoing business development activities in relation to CBN + product line and development of new products suitable for the market.
- Work closely with the sales and procurement teams to protect and grow margins.
- Support the operations team to set up new 3PL locations (US and Europe).
- Oversee ongoing maintenance schedule for each vessel post-installation.
- Ensure each installation and ongoing planned maintenance is commercially viable with target profit margin and within budget.
- Continually seek ways to improve profit margin based on efficient use of resources and products.
- Develop a framework and maintain a high standard of training methods to support onboarding of dosing equipment and/or usage of CBN +.
- Understand the chemical range and its composition, able to discuss these in technical detail to continually develop the product.
- Proactively provide confidence to customers by working closely with the sales team, joining customer calls, collaborating to anticipate and resolve any issues that may impact service.
- Ensure all processes are documented and comply with standards such as ISO9001.
What’s in it for you
- Modern open plan office
- Monthly profit share bonus scheme
- Perks at Work scheme
- Free lunch every Friday
- Charity dress down day every Friday
- Cycle to Work scheme
- Subsidised workplace massage
- Employee assistance programme (EAP)
- Company social and corporate events
Who we are
We are a fast-paced, forward-thinking cruise product solutions provider with a mission to help operators deliver unforgettable journeys. Our work improves life on board for guests and crew by streamlining the entire hotel and technical supplies lifecycle. We bring consistency, reliability, and pride to every part of our partnerships, achieving more than 99 percent on-time in-full delivery across more than 30 ports and six continents across the globe.
Where you work
Our open plan office encourages teamwork and communication. You will be working in a respectful environment surrounded by people that care about you just as much as our customers. We also believe diversity is the key to success. That means your voice will always be heard no matter your role, and there will always be the opportunity to make a big impact.
Who you are
Commercially astute, you are experienced working within an international framework – particularly US & European markets. Ideally certified in project management techniques, you will have a background in the commercial use of hygiene and laundry products within B2B environments. Using your experience within marine and/or shipping environments, you will work closely with engineering teams to deliver customer confidence and satisfaction. With strong analytical and problem-solving skills, you thrive in a fast-paced and growing environment, working with a great team of professionals around the world.
Technical Service Director in Poole employer: Hollybank Trustees Ltd
As a Technical Service Director at our Poole office, you will join a dynamic and innovative team dedicated to enhancing the cruise experience through our cutting-edge cleaning solutions. We offer a supportive work culture that values collaboration and diversity, alongside competitive benefits such as a monthly profit share bonus, free lunches, and opportunities for professional growth. With a commitment to employee well-being and a focus on impactful contributions, we ensure that your voice is heard and your efforts are recognised in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Service Director in Poole
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Technical Service Director role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its products, especially the CBN + line. Show them you’re not just another candidate; demonstrate your passion for their mission and how your experience aligns with their needs.
✨Tip Number 3
Practice your pitch! Be ready to discuss your past experiences managing teams and projects, particularly in the marine or shipping sectors. Highlight your problem-solving skills and how you’ve improved processes in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Technical Service Director in Poole
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Service Director role. Highlight your experience in project management and any relevant technical skills that align with our CBN + products. We want to see how your background fits into our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the cruise industry and how your skills can contribute to our team. We love seeing enthusiasm and a personal touch, so let your personality come through!
Showcase Your Leadership Skills:As a Technical Service Director, you'll be managing a team. Make sure to highlight your leadership experience and how you've successfully led projects in the past. We’re looking for someone who can inspire and guide others, so share those stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Know Your Stuff
Make sure you have a solid understanding of the CBN + product line and its technical details. Brush up on your knowledge of commercial cleaning products, especially in relation to the marine and shipping industries. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Technical Service Director, you'll be managing a team. Prepare examples of how you've successfully led teams in the past, particularly in high-pressure environments. Think about specific challenges you've faced and how you overcame them, as this will demonstrate your capability to manage projects and personnel effectively.
✨Understand the Business
Familiarise yourself with the company's mission and values, especially their focus on customer satisfaction and operational efficiency. Be ready to discuss how you can contribute to ongoing business development activities and improve profit margins, as this aligns with their goals.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the company's future plans for the CBN + product line or how they measure success in their projects. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
