At a Glance
- Tasks: Manage customer accounts, drive growth, and build strong relationships.
- Company: Dynamic global solutions provider known for exceptional customer service.
- Benefits: Monthly profit share, free lunches, and wellness perks.
- Other info: Inclusive environment where your voice matters and career growth is encouraged.
- Why this job: Join a fast-paced team and make a real impact in customer management.
- Qualifications: Experience in B2B or B2C sales and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: On site / Poole, UK
Job type: Permanent / Full-time
Sector and subsector: Commercial & Marketing | Retail
Salary: Negotiable salary
About the job
We’re looking for an experienced Account Manager to join our office‑based Sales team.
What you will be doing:
- Proactively schedule and complete agreed volume of outbound customer calls per day.
- Respond to customer email enquiries within agreed timeframe.
- Making appointments for BDM ensuring that all open opportunities are completely up to date and recorded in CRM.
- Manage requests for quotes and follow up as required, engaging other departments to ensure accuracy of information (inc. stock availability, delivery schedules, pricing etc).
- Document all customer interactions on CRM system, including calls, emails, tasks, projects, opportunities.
- Ensuring that information inputs are accurate and up to date.
- Analyse each customers’ accounts to assess and identify opportunities to drive growth and profitability.
- Identify and sell existing or new whitespace products.
- Actively maintain positive client relationships through service delivery; anticipating needs and potential issues.
- Research and understand product availability, actively engaging with category management, fulfilment and operations teams.
- Keep track of NPS scores, seeking customer feedback as a means to identify areas for improvement.
- Research and stay up to date on industry trends relating to customer group, suggest product ranges that may be of interest.
- Management of customer complaints in a professional and timely manner, documenting resolution steps, reporting internally and appropriately with the customer.
- Create memorable service interactions at each customer touch point.
- Maintain an in-depth knowledge of customer accounts; tracking any changes in personnel, decision makers, key contacts or potential changes in business circumstances.
- Proficiently utilise CRM and ERP systems to highlight opportunities for account growth.
- Schedule customer account reviews with BDM and Sales Support.
- Document and follow all processes specific to customer accounts (update as required).
- Ensuring any ‘special’ processes are clearly highlighted and adhered to.
- Utilise company systems to draw and interrogate the data to provide customer with meaningful commentary.
- Follow Tower processes and procedures to support efficient and effective working with shared service functions (ie. Finance, Marketing, Procurement).
- Adopt a ‘right first time’ approach to all actions and interactions.
What’s in it for you:
- Monthly profit share bonus scheme
- Perks at Work scheme
- Free lunch every Friday
- Charity dress down day every Friday
- Cycle to Work scheme
- Complementary Happy Birthday vouchers
- Subsidised workplace massage
- ‘Giveback Days’ with food cooked onsite by the Management Team
- Employee assistance programme (EAP)
- Company social and corporate events
Who we are
We’re a fast‑paced, forward‑thinking global solutions provider who is redefining operational excellence for businesses. We’re famous for our fantastic customer service and for creating comprehensive solutions that help our customers stay ahead in an ever‑changing world.
Where you work
Our open plan office encourages teamwork and communication. You will be working in a respectful environment surrounded by people that care about you just as much as our customers. We also believe diversity is the key to success. That means your voice will always be heard no matter your role, and there will always be the opportunity to make a big impact.
Who you are
You have a proactive mindset that always seeks to be one step ahead of customer needs. Your tenacity shines through in your approach to customer management, demonstrating a relentless drive to achieve the best outcomes. You excel at building solid relationships at all levels, fostering trust and collaboration. As a self‑starter, you effectively manage your own workload and operate unsupervised, ensuring tasks are completed efficiently. Your communication skills are top‑notch, allowing you to convey information professionally both in writing and verbally. An energetic team player, you appreciate the value of working together and supporting colleagues, contributing to a positive and productive work environment.
Skills & Experience:
- B2B or B2C Experience.
- Comfortable selling via phone and in virtual meetings with both existing and prospective customers.
- Commercial Acumen (ability to analyse and interpret data leading to additional business opportunities and wins).
- Appetite to develop both product and industry knowledge.
- Ability to build strong relationships with both customers and colleagues.
- Negotiation and persuasion skills to ensure win/win situations are achieved every time.
We would love to hear from you!
Strategic Account Manager — Growth & Relationships in Poole employer: Hollybank Trustees Ltd
Join our dynamic team in Poole, where we prioritise employee well-being and professional growth. With a vibrant work culture that fosters collaboration and innovation, you'll enjoy benefits like a monthly profit share bonus, free lunches, and opportunities for personal development. Our commitment to diversity ensures that every voice is valued, making this an excellent place for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Account Manager — Growth & Relationships in Poole
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience and how it aligns with the role. Highlight your proactive mindset and relationship-building skills, as these are key for a Strategic Account Manager.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to follow up! After interviews or networking chats, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Strategic Account Manager — Growth & Relationships in Poole
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Strategic Account Manager role. Highlight your B2B or B2C experience and any relevant achievements that showcase your ability to drive growth and build relationships.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Mention specific examples of how you've successfully managed customer accounts and driven profitability in the past.
Showcase Your Communication Skills:Since communication is key in this role, make sure your written application is clear, concise, and professional. Use proper grammar and structure to demonstrate your top-notch communication skills right from the start.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive—just like we like our candidates!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Know Your Numbers
Before the interview, brush up on your commercial acumen. Be ready to discuss how you've analysed data in previous roles to identify growth opportunities. This will show that you understand the importance of metrics in driving business success.
✨Master the CRM
Familiarise yourself with common CRM and ERP systems, as these are crucial for the role. If you have experience with specific platforms, be prepared to share examples of how you've used them to manage customer relationships and track interactions.
✨Showcase Your Relationship Skills
Prepare examples of how you've built strong relationships with clients in the past. Highlight your proactive approach to anticipating customer needs and resolving complaints, as this aligns perfectly with the company's focus on exceptional customer service.
✨Stay Ahead of Industry Trends
Research current trends in the retail sector and be ready to discuss how they might impact the company and its customers. This demonstrates your commitment to staying informed and your ability to suggest relevant product ranges that could drive sales.
