At a Glance
- Tasks: Be the go-to person for customer service and aftersales support in a fast-paced environment.
- Company: Join Foray Motor Group, the award-winning Ford dealer group in the South West.
- Benefits: Enjoy 30 days holiday, wellbeing support, and discounts on your vehicle.
- Other info: Diverse workplace with excellent training and development opportunities.
- Why this job: Make a real impact by delivering exceptional service to customers and growing your career.
- Qualifications: Experience in customer service is preferred; a positive attitude is essential.
The predicted salary is between 30000 - 40000 € per year.
Foray Motor Group is the South West's award-winning Ford-only dealer group, with dealerships and service centres in Salisbury, Poole, Yeovil, Taunton, Andover, Shaftesbury, Bridgwater, Dorchester and Southampton. The 9 location group employs circa 400 people and has excellent opportunities for highly motivated, dedicated and talented people. At Foray, we place great emphasis on developing our staff to equip you with the right skills and tools to succeed at everything you do.
Position Hours: 45 hours per week, Monday – Friday, 08:00 a.m. – 06:00 p.m. (1-hour lunch) Saturday rota: Every other Saturday, 08:00 a.m. – 01:00 p.m.
Benefits: Foray Rewards (including discount shopping from a range of retailers), 24/7 wellbeing support, 24/7 1-2-1 Counselling support, Cycle to Work Scheme, 30 days holiday (including Bank Holidays), rising to 34 days with length of service, Long Service Awards, Workplace Discount for your own vehicle and immediate family.
We are looking for an experienced, customer-focused Service Advisor to join our Flagship site, Ford Main Dealer in English Ford, Poole. This is an excellent opportunity for someone with automotive industry experience who thrives in a fast-paced, customer-facing environment and takes pride in delivering exceptional service. As a Service Advisor, you’ll play a key role in managing the customer journey through the aftersales process, ensuring every customer receives the highest level of care and professionalism from start to finish.
Key Responsibilities:
- Act as the main point of contact for all aftersales and service enquiries.
- Deliver a first-class customer experience in line with Ford standards.
- Book vehicles in for service, maintenance, and repair work.
- Prepare accurate repair estimates and obtain customer authorisation.
- Communicate effectively with technicians to ensure timely completion of work.
- Raise invoices, collect payments, and process paperwork accurately.
- Provide clear and professional updates to customers throughout the repair journey.
- Help the dealership achieve customer satisfaction targets and departmental KPIs.
- Uphold Ford’s commitment to quality, transparency, and trust.
Requirements:
To succeed in this role, you’ll need to be:
- An experienced Service Advisor / Aftersales Advisor / Customer Service Advisor (automotive background preferred, but not essential).
- Confident, professional, and well-organised with excellent communication skills.
- A natural problem-solver with a positive, can-do attitude.
- Able to multitask and remain calm in a busy dealership environment.
- Driven by success, with a passion for delivering results and exceeding expectations.
Why Join Us? This is your chance to join an established Ford Main Dealer with a strong reputation for quality and customer care. You’ll gain valuable automotive industry experience, work with a supportive management team, and be part of a dealership that rewards hard work and professionalism.
Foray Motor Group is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of gender, marital status, civil partnership status, parental status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion/belief, gender reassignment and gender identity, age and those with caring responsibilities.
Service Advisor in Poole employer: Hollybank Trustees Ltd
Foray Motor Group is an exceptional employer, offering a supportive and dynamic work environment at our flagship Ford dealership in Poole. With a strong emphasis on employee development, we provide extensive training programmes and apprenticeships, alongside generous benefits such as 30 days holiday, wellbeing support, and workplace discounts. Join our dedicated team and enjoy the opportunity to grow within one of the UK's most trusted automotive brands, while delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Poole
✨Tip Number 1
Get to know the company! Research Foray Motor Group and their values. When you walk into that interview, show us you understand what makes them tick and how you can contribute to their success.
✨Tip Number 2
Practice your customer service skills! As a Service Advisor, you'll be the face of the dealership. Role-play common scenarios with a friend or family member to boost your confidence and communication skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info and might just land you a recommendation.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining the Foray family. Don’t miss out!
We think you need these skills to ace Service Advisor in Poole
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Advisor role. Highlight any relevant experience in customer service or the automotive industry, and don’t forget to showcase your communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your skills align with what we’re looking for. Keep it friendly and professional.
Showcase Your Problem-Solving Skills:As a Service Advisor, you'll need to be a natural problem-solver. In your application, share examples of how you've tackled challenges in previous roles, especially in fast-paced environments.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Know Your Stuff
Before the interview, brush up on your knowledge of Ford vehicles and the services they offer. Familiarise yourself with common customer queries and how to address them. This will show that you're genuinely interested in the role and ready to provide top-notch service.
✨Showcase Your Communication Skills
As a Service Advisor, communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences where you effectively communicated with customers or resolved issues. This will demonstrate your ability to handle customer interactions professionally.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific situations where you've successfully solved problems in a fast-paced environment. Think about times when you had to think on your feet or manage multiple tasks simultaneously. Highlighting these skills will show that you can thrive in the busy dealership atmosphere.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, customer satisfaction targets, or training opportunities. This not only shows your enthusiasm for the role but also helps you gauge if the company is the right fit for you.
