At a Glance
- Tasks: Support internal accounts and manage customer orders in a fast-paced cruise environment.
- Company: Join a dynamic cruise solutions provider focused on unforgettable journeys.
- Benefits: Enjoy free lunches, profit share bonuses, and a cycle to work scheme.
- Other info: Modern office with great career growth opportunities and a supportive culture.
- Why this job: Make a real impact while working in a collaborative and diverse team.
- Qualifications: Experience in customer service and strong organisational skills required.
The predicted salary is between 30000 - 32000 £ per year.
Location: On site / Poole, UK
Job type: Permanent / Full-time
Sector and subsector: Multi Lingual | Customer Service
Annual Salary range: from £30,000.00 to £32,000.00
About the job
We’re looking for an experienced Internal Account Support to join our office-based Cruise division.
Contract type: Permanent
Hours: 40 hours per week
Location: Office based. Poole, Dorset
What you will be doing
- A knowledge of the customer base and our key contacts as well as the customer’s order fulfilment process.
- Keeping up to date with the movements of the cruise ships and offering resolutions to the customer when orders cannot be fulfilled.
- Answering the phone in a professional manner and quickly understanding the requirements of the customer.
- Working closely with SMEs to support with product knowledge and issue resolution.
- Managing and responding to delivery issues/queries, including management of the Cruise inbox requiring allocation and/or resolution of queries within the agreed timeframe.
- Composing emails in a professional manner and working with other team members to keep the inbox up to date to prevent any queries being delayed or missed.
- A good understanding of order receipt and order processing from start to finish, ensuring all orders are managed accurately and within agreed timeframe.
- Taking a systemised approach and being inquisitive to ensure that any questions/queries are properly researched and resolved.
- Navigation around the company’s ERP, CRM and data management software as well as good Excel and Smartsheet skills.
- A good understanding of business processes and the supply chain, working closely with the purchasing and order fulfilment team.
- Booking transport to 3PL locations, understanding routes, travelling time, and vehicle sizes.
- Preparing paperwork with a good understanding of both internal processes and those of our customers.
- Stock management at 3PL locations, validating stock held and making recommendations based on customer information or historical events.
- Reading and understanding reorder reports and using good Excel skills to make additional recommendations based on information provided by the customer about future ship movements.
- Sign off authority for shipping to 3PL locations within predetermined rates.
What’s in it for you
- Modern open plan office
- Monthly profit share bonus scheme
- Company sick pay
- Free onsite parking
- Free lunch Fridays
- Charity dress down Fridays
- Subsidised workplace massage
- Employee assistance programme (EAP)
- Company social and corporate events
- Cycle to Work scheme
- Free access to LinkedIn Learning
Who are we
We are a fast paced, forward thinking cruise product solutions provider with a mission to help operators deliver unforgettable journeys. Our work improves life on board for guests and crew by streamlining the entire hotel and technical supplies lifecycle.
Where you work
Our open plan office encourages teamwork and communication. You will be working in a respectful environment surrounded by people that care about you just as much as our customers.
Who are you
In this role, you’re someone who thrives in a fast‑moving environment, bringing a blend of adaptability and cultural sensitivity to support a diverse customer base. You take a proactive approach, anticipate needs, and stay steady with real resilience when plans shift unexpectedly. You’re meticulous, with strong attention to detail, and you bring genuine empathy to every interaction. Collaboration comes naturally to you, you’re a true team player and you keep a strong customer focus at the heart of everything you do.
Internal Account Support in Poole employer: Hollybank Trustees Ltd
Hollybank Trustees Ltd is an exceptional employer, offering a dynamic work environment in Rough Hills, England, where collaboration and client-focused strategies thrive. With a flexible hybrid working model, a comprehensive benefits package including an enhanced pension scheme, and ample opportunities for professional development, employees are empowered to grow their careers while making a meaningful impact in the investment advisory sector.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Account Support in Poole
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hollybank Trustees Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hollybank Trustees Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Internal Account Support in Poole
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hollybank Trustees Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Hollybank Trustees Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hollybank Trustees Ltd!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
