At a Glance
- Tasks: Manage customer accounts, drive growth, and deliver exceptional service.
- Company: Dynamic global solutions provider known for outstanding customer service.
- Benefits: Monthly profit share, free lunches, and wellness perks.
- Other info: Open plan office fostering teamwork and diversity.
- Why this job: Join a supportive team and make a real impact in customer relationships.
- Qualifications: Experience in B2B or B2C sales and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: On site / Poole, UK
Job type: Permanent / Full-time
Sector and subsector: Commercial & Marketing | Retail
Salary: Negotiable salary
About the job
We’re looking for an experienced Account Manager to join our office‑based Sales team.
Contract type: Permanent
Hours: 40 hours per week
Location: Poole
What you will be doing:
- Proactively schedule and complete agreed volume of outbound customer calls per day.
- Respond to customer email enquiries within agreed timeframe.
- Making appointments for BDM ensuring that all open opportunities are completely up to date and recorded in CRM.
- Manage requests for quotes and follow up as required, engaging other departments to ensure accuracy of information (inc. stock availability, delivery schedules, pricing etc).
- Document all customer interactions on CRM system, including calls, emails, tasks, projects, opportunities.
- Ensuring that information inputs are accurate and up to date.
- Analyse each customers’ accounts to assess and identify opportunities to drive growth and profitability.
- Identify and sell existing or new whitespace products.
- Actively maintain positive client relationships through service delivery; anticipating needs and potential issues.
- Research and understand product availability, actively engaging with category management, fulfilment and operations teams.
- Keep track of NPS scores, seeking customer feedback as a means to identify areas for improvement.
- Research and stay up to date on industry trends relating to customer group, suggest product ranges that may be of interest.
- Management of customer complaints in a professional and timely manner, documenting resolution steps, reporting internally and appropriately with the customer.
- Create memorable service interactions at each customer touch point.
- Maintain an in-depth knowledge of customer accounts; tracking any changes in personnel, decision makers, key contacts or potential changes in business circumstances.
- Proficiently utilise CRM and ERP systems to highlight opportunities for account growth.
- Schedule customer account reviews with BDM and Sales Support.
- Document and follow all processes specific to customer accounts (update as required).
- Ensuring any ‘special’ processes are clearly highlighted and adhered to.
- Utilise company systems to draw and interrogate the data to provide customer with meaningful commentary.
- Follow Tower processes and procedures to support efficient and effective working with shared service functions (ie. Finance, Marketing, Procurement).
- Adopt a ‘right first time’ approach to all actions and interactions.
What’s in it for you:
- Monthly profit share bonus scheme
- Perks at Work scheme
- Free lunch every Friday
- Charity dress down day every Friday
- Cycle to Work scheme
- Complementary Happy Birthday vouchers
- Subsidised workplace massage
- ‘Giveback Days’ with food cooked onsite by the Management Team
- Employee assistance programme (EAP)
- Company social and corporate events
Who we are
We’re a fast‑paced, forward‑thinking global solutions provider who is redefining operational excellence for businesses. We’re famous for our fantastic customer service and for creating comprehensive solutions that help our customers stay ahead in an ever‑changing world.
Where you work
Our open plan office encourages teamwork and communication. You will be working in a respectful environment surrounded by people that care about you just as much as our customers. We also believe diversity is the key to success. That means your voice will always be heard no matter your role, and there will always be the opportunity to make a big impact.
Who you are
You have a proactive mindset that always seeks to be one step ahead of customer needs. Your tenacity shines through in your approach to customer management, demonstrating a relentless drive to achieve the best outcomes. You excel at building solid relationships at all levels, fostering trust and collaboration. As a self‑starter, you effectively manage your own workload and operate unsupervised, ensuring tasks are completed efficiently. Your communication skills are top‑notch, allowing you to convey information professionally both in writing and verbally. An energetic team player, you appreciate the value of working together and supporting colleagues, contributing to a positive and productive work environment.
Skills & Experience:
- B2B or B2C Experience.
- Comfortable selling via phone and in virtual meetings with both existing and prospective customers.
- Commercial Acumen (ability to analyse and interpret data leading to additional business opportunities and wins).
- Appetite to develop both product and industry knowledge.
- Ability to build strong relationships with both customers and colleagues.
- Negotiation and persuasion skills to ensure win/win situations are achieved every time.
We would love to hear from you!
Account Manager in Poole employer: Hollybank Trustees Ltd
Join our dynamic team in Poole as an Account Manager, where you'll thrive in a supportive and collaborative environment that values your contributions. With benefits like a monthly profit share bonus, free lunches, and opportunities for personal growth, we prioritise employee well-being and development. Our open-plan office fosters teamwork and communication, ensuring that your voice is heard and your impact is felt across the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Poole
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience and how it aligns with the role of Account Manager. Highlight your successes in managing client relationships and driving growth.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Don’t forget to follow up! After interviews, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest and keep you top of mind.
We think you need these skills to ace Account Manager in Poole
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Account Manager role. Highlight relevant experience and skills that match the job description, like your customer management and communication skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed accounts or built relationships in the past. We love a good story!
Showcase Your Proactive Mindset:In your application, emphasise your proactive approach to customer needs. Mention any instances where you anticipated client requirements or identified growth opportunities. We’re all about being one step ahead here at StudySmarter!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Know Your CRM
Familiarise yourself with CRM systems, as they are crucial for the Account Manager role. Be prepared to discuss how you've used similar systems in the past and how you can leverage them to manage customer interactions effectively.
✨Showcase Your Proactivity
Demonstrate your proactive mindset by sharing examples of how you've anticipated customer needs in previous roles. Highlight specific instances where your foresight led to successful outcomes or improved client relationships.
✨Understand the Product Landscape
Research the company's product offerings and industry trends before the interview. Being able to discuss how you can identify and sell whitespace products will show that you're not just interested in the role but also invested in the company's success.
✨Prepare for Relationship Building
Think of ways you've built strong relationships with clients in the past. Be ready to share stories that illustrate your negotiation skills and how you've turned challenging situations into win/win scenarios.
