Onboarding Executive

Tempdent is delighted to be expanding our Onboarding Team and we are now seeking a dedicated, organised and learner‑focused Onboarding Executive to join us. This is an exciting opportunity to become part of a thriving training organisation that is passionate about supporting learners into successful careers.

Due to continued growth, we are looking for a competent administrator with a background in training who can deliver an exceptional onboarding experience to our learners. This role can be office‑based or home‑based, depending on your location, offering flexibility alongside a supportive team environment.

Position: Onboarding Executive

Location: Remote or office based (dependant on candidate location)

As an Onboarding Executive, you’ll play a key part in guiding prospective learners through their first steps with Tempdent. You’ll ensure every learner receives a smooth, supportive and compliant onboarding experience.

Key responsibilities

• Providing information, advice and guidance to prospective learners, helping them understand course options and booking them onto appropriate enrolments.
• Carrying out enrolments and online interviews, ensuring all learners are onboarded in a professional, supportive and compliant manner.
• Uploading and updating learner details on our course database, maintaining accurate and up‑to‑date records at all times.
• Following up non‑starters, ensuring learners who have not begun their programme receive appropriate communication and support.
• Maintaining learner files, ensuring all documentation is complete, organised and compliant with funding and awarding body requirements.
• Sending out relevant communications, including enrolment confirmations, reminders and onboarding information.
• Assisting with the administration of government‑funded training programme paperwork, ensuring all requirements are met.
• Liaising with awarding and funding bodies where applicable, ensuring smooth communication and compliance.
• Promoting and complying with all Equal Opportunities and Health & Safety legislative requirements.
• Maintaining strict confidentiality of Tempdent, learner and staff information.

What we are looking for:

We are seeking someone who is organised, proactive and passionate about delivering a high‑quality learner experience. You will be able to:

• Prioritise and plan work effectively, managing multiple tasks and deadlines.
• Meet deadlines consistently and confidently.
• Work independently, using your own initiative, while also contributing positively to the wider team.
• Manage and work well as part of a team, supporting colleagues and sharing best practice.
• Build and maintain effective professional relationships and networks with employers, awarding bodies, consultants and learners.
• Work effectively with a range of stakeholders, including employers, funding bodies and awarding organisations.
• Be supportive and sympathetic to learner and staff needs, demonstrating empathy and professionalism.
• Communicate effectively both orally and in writing, adapting your style to suit different audiences.
• Use office software packages confidently, including databases, spreadsheets and communication tools.
• Work to a consistently high standard, ensuring accuracy, compliance and excellent customer service.

.20 days annual leave (increasing with length of service plus bank holidays)

. 3 days off for Christmas closure

. Birthday day off, as a gift from us to you following 1 year service

. CPD and internal development opportunities

. Supportive and collaborative work environment.

. Contribution to the development of the future dental workforce.