At a Glance
- Tasks: Help new patients start their journey with care and organisation.
- Company: Join the UK's leading medical cannabis clinic, Curaleaf Clinic.
- Benefits: Full-time role with a chance to make a real impact in healthcare.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Be part of a movement changing lives in an exciting sector.
- Qualifications: Experience with sensitive information and strong communication skills required.
The predicted salary is between 30000 - 32833 £ per year.
Be part of a movement changing lives! As the UK’s leading medical cannabis clinic, Curaleaf Clinic is growing fast — and we’re looking for a passionate, detail-driven Onboarding Coordinator to help new patients begin their journey with confidence and care. If you thrive in a role where organisation meets compassion, this is your chance to make a real impact in one of the most exciting and rapidly evolving healthcare sectors. This role is full time, based on‑site at our Sunderland office.
As an Onboarding Coordinator, you will be responsible for the full process required to convert perspective patients into current ones in line with internal and external regulations. You will combine Patient Care Records received via post or Zendask, information from an initial triage, and details from our portal to create a full patient profile for each individual we provide a service to.
Duties:
- Answering patient queries via telephone and email
- Chasing further information required from both patients and medical professionals
- Scheduling patient appointments and handling payment for these
About You: Ideally, you will have experience of handling sensitive, confidential information in a professional manner. It is essential you have:
- A professional written and verbal communication style
- Strong accuracy and organisational skills
- A high level of IT proficiency (MS Outlook, Excel, PPTX, Word)
- The ability to retain close attention to detail and an even work flow in all situations
- Minimum grade C GCSE in English & Maths or equivalent
Onboarding Coordinator employer: Hollybank Trustees Ltd
Curaleaf Clinic is an exceptional employer, offering a unique opportunity to be part of a pioneering movement in the healthcare sector. With a strong focus on employee growth and a supportive work culture, we empower our team members to make a meaningful impact on patients' lives while enjoying a collaborative environment in our Sunderland office. Join us for a rewarding career where your compassion and organisational skills can truly shine.
