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- Tasks: Schedule Occupational Health appointments and provide front-of-house support at clinics.
- Company: Join the Latus Group, a dynamic team focused on health services.
- Benefits: Flexible working hours, training opportunities, and a supportive team environment.
- Other info: Opportunity to work across multiple locations and develop a diverse skill set.
- Why this job: Make a difference in people's health while gaining valuable experience in a fast-paced setting.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
This is a hybrid role within the Latus Group combining Occupational Health scheduling with clinic reception support. The primary focus of the role is to ensure efficient and effective booking of Occupational Health services, while also providing front‑of‑house support during busy clinic periods. The postholder will be based in Hull, working closely with the wider Operations and Clinical teams, and may support reception services at both Hull and Immingham clinics, ensuring a professional and welcoming experience for all visitors. The role is designed to provide flexibility across the business; the successful candidate will be fully trained across scheduling functions and will act as additional support to both booking and clinic teams during peak periods.
Key Responsibilities
- Contact existing clients via telephone and email to arrange Occupational Health appointments (clinic, telephone, and video).
- Identify the most appropriate clinical resource to fulfil appointments, ensuring efficiency and margin awareness.
- Manage and maintain diary capacity across services.
- Liaise with associates to resource appointments where required, including raising Purchase Orders.
- Coordinate with logistics to arrange travel and accommodation where necessary.
- Work towards KPIs relating to contact volume and bookings completed.
- Carry out general administrative duties to support service delivery.
- Ensure all activities are compliant with GDPR and company confidentiality standards.
- Work collaboratively within the team to meet both individual and team targets.
- Deliver a high standard of customer service at all times.
Clinic Reception Support (as required)
- Provide front‑of‑house support at Hull and Immingham clinics during busy periods (e.g. doctor‑led or high‑volume technician clinics).
- Greet clients and employees in a professional and friendly manner.
- Prepare clinic files and documentation ahead of appointments.
- Distribute certificates and relevant paperwork following appointments.
- Support incoming calls and emails where required.
- Assist with general clinic coordination to ensure smooth day‑to‑day operations.
Working Pattern & Flexibility
- Primary base: Hull.
- Travel required to Immingham clinic as needed.
- Reception support will be required based on clinic demand and business needs.
- Full support will be provided by the wider team when covering across functions.
Skills and Experience Required
- Previous experience in a customer‑focused or administrative role.
- Strong organisational skills with the ability to prioritise workload effectively.
- Confident and professional communication skills (telephone and email).
- Ability to work both independently and as part of a team.
- Flexible and adaptable approach to changing business needs.
- Comfortable working in a fast‑paced environment.
- Strong attention to detail and problem‑solving ability.
- Good IT skills and general computer literacy.
- A proactive, can‑do attitude with a willingness to learn multiple areas of the business.
- Full UK driving licence and access to own transport (essential).
Occupational Health Scheduler & Clinic Reception Support employer: Hollybank Trustees Ltd
Contact Detail:
Hollybank Trustees Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Occupational Health Scheduler & Clinic Reception Support
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your organisational skills and customer service experience, as these are key for the role.
✨Tip Number 3
Be proactive! If you see a job that fits, don’t wait around. Apply through our website and follow up with a friendly email to express your enthusiasm. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Stay flexible and adaptable! The role requires a can-do attitude, so be ready to discuss how you've handled changing priorities in the past. Employers love candidates who can roll with the punches!
We think you need these skills to ace Occupational Health Scheduler & Clinic Reception Support
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Occupational Health Scheduler role. Highlight your relevant experience in customer service and administration, and show us how your skills align with the job description.
Show Off Your Organisational Skills: Since this role requires strong organisational abilities, give us examples of how you've effectively managed your workload in previous jobs. We want to see how you prioritise tasks and keep everything running smoothly!
Communicate Clearly: Your communication skills are key for this position, so make sure your application is clear and professional. Use a friendly tone, just like you would when greeting clients at the clinic, and ensure there are no typos or errors.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like scheduling appointments and providing reception support. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, be ready to share examples of how you've provided excellent service in previous positions. Think about specific situations where you went above and beyond to help a client or resolve an issue.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and organisational skills. Prepare scenarios where you had to manage multiple tasks or deal with a difficult situation, and explain how you handled it effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or how success is measured in the role. This shows your genuine interest and helps you gauge if the company is the right fit for you.