At a Glance
- Tasks: Engage with customers, ensuring their voices are heard and communities thrive.
- Company: Join a supportive housing association focused on customer engagement.
- Benefits: Competitive salary, flexible working, generous leave, and healthcare perks.
- Other info: Inclusive workplace with opportunities for training and career growth.
- Why this job: Make a real difference in people's lives while building strong community relationships.
- Qualifications: Strong communication skills and experience in customer service preferred.
The predicted salary is between 29263 - 29263 £ per year.
Location: On site / Bideford EX39, UK
Job type: Permanent / Full-time
Sector and subsector: Housing | Housing Association
Annual salary: £29,263 per annum
Agile Homeworker with designated office in Bideford
36.25 hours per week
We have an exciting opportunity for a customer focused individual to join us in the Customer Engagement team as a Customer Liaison Coordinator. This is a full-time, permanent, agile homeworking role working Monday to Friday with regular travel to Westward’s customers across North and Mid Devon and North Cornwall. In this role you will be working directly with our customers to ensure their voices are heard and the communities we work within thrive.
Duties:
- Ensure the customer voice is heard and recognised by listening and delivering great customer service.
- Actively engaging with our residents, building and maintaining strong relationships.
- Providing face to face, written and telephone support to customers and assisting the wider team to deliver compliance processes, including gaining access for safety checks.
Is this you?
- Able to develop and maintain good working relationships with both customers and colleagues.
- Able to work independently and within a team, contributing positively to a collaborative working environment.
- Excellent written and verbal communication skills.
- Experience of dealing with members of the public and managing difficult situations through to a successful conclusion is beneficial for this role.
Benefits:
- A competitive annual salary of £29,263 per annum.
- Work from home set‑up.
- Enhanced 26 days annual leave + Bank Holidays.
- Healthcare plan with retail discount scheme.
- Company pension scheme with matched contributions up to 10%.
- Refer a friend scheme.
- Colleague and team recognition awards.
- Training opportunities.
We aim to promote an inclusive environment, which attracts people from a wide range of backgrounds and experiences to advance the service we provide, for the benefit of all our People and communities we support.
Customer Liaison Coordinator in Northam employer: Hollybank Trustees Ltd
Join our dynamic team at Westward Housing Association, where we prioritise customer engagement and community well-being. As a Customer Liaison Coordinator in Bideford, you'll enjoy a competitive salary, generous annual leave, and a supportive work culture that fosters personal growth and inclusivity. With opportunities for training and recognition, we empower our employees to make a meaningful impact in the lives of our residents across North and Mid Devon and North Cornwall.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Coordinator in Northam
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at Westward or similar organisations. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and community engagement. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your communication skills! During interviews, be sure to share examples of how you've successfully managed difficult situations with customers. This will highlight your ability to maintain strong relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Westward.
We think you need these skills to ace Customer Liaison Coordinator in Northam
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Liaison Coordinator role. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since this role is all about engaging with customers, let your written communication shine! Use clear, concise language and make sure to proofread for any typos or errors before hitting send.
Highlight Relevant Experience:If you've dealt with the public or managed tricky situations before, don’t hold back! Share specific examples that demonstrate your ability to build relationships and provide excellent customer service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our Customer Engagement team!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Know Your Customers
Before the interview, take some time to research the company and its customer base. Understanding the demographics and needs of the communities they serve will help you demonstrate your customer-focused mindset during the interview.
✨Showcase Your Communication Skills
Since excellent written and verbal communication skills are crucial for this role, prepare examples of how you've effectively communicated with customers in the past. Think about situations where you resolved conflicts or provided exceptional service.
✨Demonstrate Relationship Building
Be ready to discuss how you've built and maintained strong relationships in previous roles. Use specific examples that highlight your ability to engage with customers and colleagues alike, showing that you can thrive in a collaborative environment.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially in difficult situations. Prepare by thinking of scenarios where you successfully managed challenging customer interactions, and be ready to explain your thought process and outcomes.
