At a Glance
- Tasks: Welcome customers, handle queries, and provide excellent service in a dynamic team.
- Company: Join a thriving independent mutual with a focus on customer satisfaction.
- Benefits: Enjoy competitive pay, bonuses, health care, and generous holiday options.
- Other info: Flexible hours with opportunities for career progression and personal development.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Minimum 4 GCSEs including English and Maths; passion for customer service required.
The predicted salary is between 6819 - 6819 £ per year.
Location: On site / Melbourn, Royston SG8, UK
Job type: Permanent / Part-time
Sector and subsector: Banking & Financial Services | Banking
Annual Fixed salary: £6,819.00
Are you passionate about giving excellent customer service? We are looking for someone to join our Melbourn team. We are looking for an enthusiastic, motivated individual who will work hard to build excellent relationships with our customers. You will take pride in giving that personal touch which leads to great customer outcomes. You’ll also enjoy learning about our products and services so you can recommend these to our customers.
Salary and working hours:
- Basic salary £6,819.40 (£25,354.19 FTE) working 9.75 hours in the following pattern:
- Monday: 11:45am‑3pm
- Tuesday & Thursday: 8:45am‑12pm
Plus, you’re required to work a minimum of 26 Saturdays per year, which is paid at an enhanced rate. This means that you can increase your basic annual pay by £1,986.14.
Responsibilities:
- Welcoming customers into the branch
- Handling cash and dealing with customers' account queries accurately
- Listening to and understanding our customers' needs in order to provide the correct service
- Be accountable for following the compliance regulations that keep our business and customers safe
- Working in a small team in our Melbourn branch but be part of a wider team working across The Cambridge
Qualifications:
- Has a minimum of 4 GCSEs including English and Maths at grade A*-C/4-9 or equivalent
- Enjoys working in a dynamic team and can be flexible
- Learns quickly through on-the-job training
- Is confident and has an optimistic outlook
- Has a passion for providing excellent customer service
- Has a can-do attitude and a keen eye for detail
Benefits:
- Sharing in Success bonus (discretionary)
- Annual holiday – 23 days plus Bank holidays, a day for your birthday, a Christmas shopping day and your work anniversary. You will also have the option on an annual basis to purchase an additional 5 days holiday
- Vitality private health care, which includes discounts for cinema tickets, Café Nero, and other lifestyle products
- Medicash cashback for an array of services including Dental, Prescriptions, Therapies and more
- Beneficial staff mortgage rate
- Group pension scheme – where you pay in 4%, following probation, we pay in 12%
- Support for learning and personal development within your role
- Opportunities to progress your career in general
Come and join a thriving independent mutual, where your contribution will help our customers.
Customer Engagement Adviser - Melbourn employer: Hollybank Trustees Ltd
Join our Melbourn team as a Customer Engagement Adviser and experience a supportive work culture that values personal development and excellent customer service. With competitive benefits including a generous pension scheme, private healthcare, and opportunities for career progression, you'll thrive in an environment that encourages teamwork and recognises your contributions. Embrace the chance to make a meaningful impact in a thriving independent mutual, where your efforts directly benefit our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Adviser - Melbourn
✨Connect with Campus Reps
If you're looking for part-time work in banking, try to connect with your university's career services and campus representatives from banks. They often host recruitment events or provide exclusive job listings, which can give you a leg up in the application process.
✨Get Involved in Financial Societies
Join finance or investment clubs at your university. These societies not only provide fantastic networking opportunities but also often collaborate with financial institutions for internships or part-time roles, making it easier for us to land those positions.
✨Use LinkedIn for Hidden Gems
Keep an eye on LinkedIn for part-time opportunities at banks, specifically targeting roles like customer service or administrative support. Companies like Hollybank Trustees Ltd often post openings there first, so be on the lookout and don’t forget to engage with their content!
✨Showcase Your Skills Directly
When applying for a part-time role, consider creating a simple portfolio that highlights your finance-related skills or projects. Whether it's a personal finance blog, a financial analysis you've done, or any relevant coursework, having this ready can impress hiring managers at Hollybank Trustees Ltd.
We think you need these skills to ace Customer Engagement Adviser - Melbourn
Some tips for your application 🫡
Show Off Your Numbers Game:In the banking and financial services world, it's all about numbers. Highlight any relevant coursework, grades, or certifications, like AAT or CFA, on your CV. If you can point to specific projects or tasks where you managed finances or analysed data, that's a big plus!
Tailor Your Cover Letter to Us:When writing your cover letter, don’t just reiterate your CV. Tell us why you want to work at Hollybank Trustees Ltd and how this part-time role fits into your career goals. Map your skills and experiences directly to the job spec, and don’t forget to weave in any technical skills you have, like experience with financial software!
Marry Experience with Availability:Since this is part-time, it’s super important to state your availability clearly in your application. Highlight any previous work experience, even if it's not directly in finance, that shows your reliability and ability to juggle various commitments. Flexibility can be a real asset!
Keep It Professional Yet Personal:While you want to keep a professional tone, don’t be afraid to inject a bit of your personality into your application. Especially for a part-time role, we’re looking for someone who's not just skilled but also a good fit for the team at Hollybank Trustees Ltd. A little light-heartedness can go a long way!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Brush Up on Your Numbers
For a role in banking and financial services, you’ll likely encounter numerical tests that gauge your analytical skills. So, let’s whip out those maths skills! Practise mental arithmetic and get comfy with basic financial concepts; this'll really help you shine during the assessment stages.
✨Know Your Financial Products
Knowing your stuff about the various financial products and services is crucial. Be prepared to discuss topics like loans, mortgages, investment funds, and credit options. Having a finger on the pulse of current market trends and economic events can also give you an edge—the interviewers will appreciate your insight!
✨Flexibility and Commitment are Key
Since you're aiming for a part-time position, emphasise your flexibility and willingness to commit your time effectively. Highlight your ability to balance studies or other commitments while delivering results at work. This kind of attitude can set you apart from the competition.
✨Showcase Your Portfolio of Experience
Even though it’s a part-time role, companies want to see your motivation and past experience. Bring examples of relevant projects or roles, including internships or coursework that demonstrate your understanding and passion for banking and finance. The more tangible your examples, the more convincing you’ll be!
