At a Glance
- Tasks: Deliver outstanding customer service and coordinate vehicle repair bookings.
- Company: Join the award-winning Foray Motor Group, a leader in the automotive industry.
- Benefits: Enjoy a competitive salary, 30 days holiday, and exclusive discounts.
- Other info: Opportunities for apprenticeships and career growth in a supportive environment.
- Why this job: Be part of an innovative team reshaping the vehicle repair industry.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 27040 - 27040 £ per year.
About Foray Motor Group
Foray Motor Group is the South West's award‑winning Ford‑only dealer group, with dealerships and service centres in Salisbury, Poole, Yeovil, Taunton, Andover, Shaftesbury, Bridgwater, Dorchester and Southampton. The 9‑location group, with an annual turnover in excess of £150m, employs circa 400 people across a wide variety of roles and offers excellent opportunities for highly motivated, dedicated and talented individuals. Whether you’re a salesperson, a vehicle technician or in customer service, we would like to hear from you. Apprenticeships and training programmes are available for those who have not yet built up experience in these areas.
Position: Customer Service Advisor
Salary: £27,040.00 basic salary per annum
Hours: 08:00 a.m. – 05:00 p.m., Monday to Friday, 40 hours per week
Benefits:
- Foray Rewards (including discount shopping from a range of retailers)
- 24/7 wellbeing support
- 24/7 one‑to‑one counselling support
- Cycle to Work Scheme
- 30 days holiday (including Bank Holidays), rising to 34 days with length of service
- Long Service Awards
- Workplace Discount for your own vehicle and immediate family
Are you a professional Customer Service Advisor who wants to work with a progressive, innovative accident repair group? Earning a competitive salary with bonus opportunities, access to exclusive discounts and a wellbeing portal, company pension and length‑of‑service rewards may be the career boost you’ve been looking for!
At Foray Motor Group Accident Repair Centres, our customers are at the forefront of our business. We empower our teams to deliver the best support and experience possible for all our customers. The future of Foray is more exciting than ever. New technologies used in accident repair are evolving every day, reshaping the vehicle repair industry, and we are looking for people to join us.
Requirements
We are looking for a Customer Service Advisor to join our team at Yeovil Ford, to deliver an outstanding, customer‑focused service as the first point of contact for customers engaging with our Accident Repair Centres. This role requires an individual who embodies trust, professionalism, and integrity while ensuring a smooth, efficient journey for every guest. You’ll help coordinate repair bookings, manage communication, and uphold our values through high‑quality customer interactions.
Key Responsibilities:
- Coordinate vehicle bookings for estimates and repair work
- Proactively update customers on repair progress, completion timelines, and payments
- Liaise professionally with insurance companies, internal departments, and third parties
- Ensure correct handling of excess payments, invoicing, and credit card processing
- Manage courtesy vehicle administration (including legal compliance and quality standards)
- Arrange and track external logistics (e.g. vehicle collection & delivery)
- Maintain a clean, compliant, and professional front‑of‑house reception area
- Use company systems to process documents and support workflow planning
- Support guest check‑in and check‑out procedures with integrity and accuracy
- Monitor departmental compliance and escalate concerns promptly
- Maintain accurate records and input of purchase invoices, parts credits, and guest files
- Promote and represent the Foray ARC brand with professionalism and positivity
Equality and Diversity
Foray Motor Group is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of gender, marital status, civil partnership status, parental status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion/belief, gender reassignment and gender identity, age and those with caring responsibilities.
Customer Service Advisor in Martock employer: Hollybank Trustees Ltd
Foray Motor Group is an exceptional employer, offering a dynamic work environment in the heart of Yeovil, where customer service excellence is at the forefront of our operations. With competitive salaries, extensive benefits including 30 days holiday, wellbeing support, and opportunities for professional growth through apprenticeships and training programmes, we are dedicated to nurturing talent and ensuring our employees thrive. Join us to be part of a progressive team that values integrity, trust, and innovation in the evolving vehicle repair industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Martock
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hollybank Trustees Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hollybank Trustees Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Martock
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hollybank Trustees Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Hollybank Trustees Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hollybank Trustees Ltd!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
