At a Glance
- Tasks: Lead security operations and ensure a premium experience for visitors and staff.
- Company: Join a dynamic security team in London with a focus on excellence.
- Benefits: Competitive salary, bespoke training, employee perks, and wellbeing support.
- Other info: Enjoy a supportive culture with opportunities for personal growth.
- Why this job: Be a key player in creating a safe and welcoming environment.
- Qualifications: Leadership skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: On site / London, UK
Job type: Permanent / Full-time
Sector and subsector: Security | General
Salary: Negotiable salary
Job Purpose
The Supervisor leads front-of-house and security operations, delivering a seamless, premium workplace and visitor experience. The role combines leadership, customer experience, concierge and security oversight, ensuring a safe, welcoming and highly professional environment. Working collaboratively across the wider operation, the Supervisor promotes a "One Team" culture, drives communication and consistency, and acts as an ambassador for both PROception and the Client. Operating on a 12-hour rotational shift pattern (3 Days / 3 Nights / 3 Off), the Supervisor ensures smooth daily operations, full compliance with standards, and keeps the Security Manager and Client informed of all incidents, risks and operational matters.
Key Responsibilities
- Access Control Monitoring - Oversee access systems and ensure secure entry.
- Alarm & Emergency Response - Respond to alarms, fire panel activity and emergency protocols.
- CCTV Operations - Monitor systems, conduct audits, report faults and manage evidence downloads.
- Customer & Client Communication - Maintain professional communication with all stakeholders.
- Daily Records - Update EDOB, complete handovers and maintain accurate documentation.
- Incident & Fault Reporting - Complete incident reports, elevate discrepancies and log faults.
- Fire Evacuation Control - Take command out of hours and support seek-and-search operations.
- Health & Safety Compliance - Ensure officers follow all H&S procedures.
- Key & Pass Management - Maintain accurate signing in/out and produce passes.
- Lift Entrapment Response - Liaise with Jackson Lifts and manage emergency phones.
- Operational Communication - Respond to emails, relay updates and ensure clarity.
- Professional Standards - Enforce conduct, presentation and behavioural expectations.
- Scheduled Checks - Complete daily/weekly/monthly checks and ensure compliance.
- SOP Compliance - Ensure adherence to Assignment Instructions and SOPs.
- Team Leadership - Manage rotations, breaks, uniform standards and performance.
- Training & Competency - Support onboarding, ensure training completion and maintain team knowledge.
Operational Control & Leadership
- Operational Command - Maintain full control of the Control Room and all systems.
- Primary Point of Contact - Lead daily operations and act as the main on-site contact.
- Control Room Oversight - Supervise CCTV, access control, radios, alarms and incident logging.
- Security Manager Liaison - Maintain continuous communication and elevate issues promptly.
- Service Delivery Standards - Ensure consistent 5-Star service.
- Shift Continuity - Ensure seamless handovers and accurate EDOB entries.
- Leadership Presence - Maintain a calm, visible and authoritative supervisory presence.
What We Offer
- Competitive Salary - Corporate-sector pay.
- Training & CPD - Bespoke learning and development.
- Licence Upskill - Support where applicable.
- Employee Benefits - Perk Box, Cycle to Work, social events, recognition schemes.
- Wellbeing Support - Mental health helpline and Health Cash Plan.
- Uniform Care - Laundry service for tailored uniform.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in London
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Supervisor. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Hollybank Trustees Ltd. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Supervisor candidates.
✨Directly Apply to Hollybank Trustees Ltd
Don’t forget to apply for the Supervisor role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Hollybank Trustees Ltd.
We think you need these skills to ace Supervisor in London
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Hollybank Trustees Ltd. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Hollybank Trustees Ltd.
How to prepare for a job interview at Hollybank Trustees Ltd
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Hollybank Trustees Ltd.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Hollybank Trustees Ltd.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Hollybank Trustees Ltd.
