Store Manager - Westfield in London

Voted one of Sunday Times Best Places to Work for 2025! Chisholm Hunter is one of the UK’s multiple award-winning jewellers, supplying luxury jewellery and Swiss timepieces to our clients since 1857. We are a family run business, passionate about our exquisite products and are experts at delivering a high end, luxury customer experience which is ‘A Cut Above’. At the heart of everything we do are our HEART values – Honesty, Excellence, Accountability, Respect, and Teamwork. These guide the way we work with our clients, our colleagues, and our communities.

Your role: We want to offer exceptional service to our valued clients, and we work hard across all disciplines to achieve this, as outlined below.

• People Management – holding regular 121s, coaching and developing and creating a winning environment and celebrating success
• Sales Floor Management – ensuring all of our processes are followed and the client needs are being exceeded
• Sales Excellence – support your team to meet and exceed sales targets while role modelling strong personal sales, through a consultative selling approach. Coaching your team and utilising your expertise to support the upsell and cross-sell of relevant complementary products, enhancing the overall shopping experience for our clients.
• Building Long Lasting Client Relationships – taking client care to the next level, going the extra mile

We have the highest of standards and expect this of our colleagues as a prerequisite. We seek like-minded, competitive, driven, commercial and people focused leaders to share our journey. During your initial induction you will be mentored by an experienced Chisholm Hunter manager and have the support of trained colleagues and we ask that you demonstrate your ability to sell the Chisholm Hunter way so you can best support your team as a leader. We will gradually transition you into the accountability for management responsibilities.

Some of the Benefits:

• Advance your career within our expanding company where over 80% of our current managers were promoted from within and started their career in non managerial roles.
• Enjoy a competitive salary (negotiable based on experience) and industry leading bonus package.
• Generous employee discounts on watches, jewellery, and accessories across Chisholm Hunter and Barclays diamonds for colleagues, their family and friends.
• 29 days annual leave, increasing to 30 days after 1 year and managers increasing an additional day per year’s service up to a maximum of 5 days.
• Private Healthcare for Managers, Health Cash Plan with high street store discount perks, Enhanced Maternity Leave.
• Long service awards starting at 5 years.
• Be part of a renowned, family owned jewellery brand with a rich heritage and a commitment to further growth where feedback of ideas is embraced.
• Join a dynamic team who are as passionate about their craft as we are, with the added benefit that we sponsor colleagues with their professional development.
• We pay for colleagues to complete their industry JET qualification – and reward them when they pass!

Qualifications & Experience:

• Previous retail sales/management experience, preferably in luxury goods or jewellery.
• Passion for and knowledge of jewellery, gemstones, and precious metals (JET qualification would be advantageous).
• Excellent interpersonal skills with the ability to engage and connect with clients.
• Strong sales acumen and a track record of meeting or exceeding targets.
• Flexibility with regards to working hours.