At a Glance
- Tasks: Lead a dynamic team to deliver exceptional client service and exceed sales targets.
- Company: Join a renowned, family-owned jewellery brand with a rich heritage.
- Benefits: Competitive salary, industry-leading bonuses, and generous employee discounts.
- Other info: Fully sponsored JET qualification and over 80% of managers promoted from within.
- Why this job: Advance your career in a supportive environment with opportunities for growth.
- Qualifications: Strong people management and operational skills; sales experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
Your role: We want to offer exceptional service to our valued clients, and we work hard across all disciplines to achieve this, as outlined below.
- People Management – holding regular 121s, coaching and developing and creating a winning environment and celebrating success.
- Sales Floor Management – ensuring all of our processes are followed and the client needs are being exceeded.
- Sales Excellence – support your team to meet and exceed sales targets while role modelling strong personal sales, through a consultative selling approach. Coaching your team and utilising your expertise to support the upsell and cross-sell of relevant complementary products, enhancing the overall shopping experience for our clients.
- Building Long Lasting Client Relationships – taking client care to the next level, going the extra mile.
Requirements: We seek like-minded, competitive, driven, commercial and people-focused leaders to share our journey. You bring your strong people and operational management skills. In your first 3 months, we ask that you demonstrate your ability to sell the Chisholm Hunter way so you can best support your team as a leader. We then will transition you into the management responsibilities.
Other information: Be part of a renowned, family-owned jewellery brand with a rich heritage and a commitment to further growth where feedback of ideas is embraced. Join a dynamic team who are as passionate about their craft as we are, with the added benefit that we fully sponsor colleagues to complete their JET qualification – and reward them when they pass! Advance your career within our expanding company where over 80% of our current managers were promoted from within and started their career in non-managerial roles. Generous employee discounts on watches, jewellery, and accessories across Chisholm Hunter and Barclays diamonds for colleagues, their family and friends. Enjoy a competitive salary (negotiable based on experience) and industry leading bonus package.
StudySmarter Expert Advice🤫
We think this is how you could land Manager Designate - West London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Hollybank Trustees Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Hollybank Trustees Ltd!
We think you need these skills to ace Manager Designate - West London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Hollybank Trustees Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Hollybank Trustees Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Hollybank Trustees Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
