At a Glance
- Tasks: Create lasting impressions and provide personalised service to luxury clients.
- Company: Award-winning family-run jewellers with a rich heritage since 1857.
- Benefits: Competitive salary, generous discounts, private healthcare, and career advancement opportunities.
- Other info: Dynamic environment with professional development sponsorship and long service awards.
- Why this job: Join a passionate team and make memorable experiences for clients in a luxurious setting.
- Qualifications: Retail sales experience, passion for jewellery, and excellent interpersonal skills.
The predicted salary is between 30000 - 40000 € per year.
Voted one of Sunday Times best places to work 2025! We are multiple award-winning jewellers supplying luxury jewellery and Swiss timepieces to our clients since 1857. We are a family-run business, passionate about our exquisite products and are experts at delivering a high-end, luxury customer experience which is ‘A Cut Above’. At the heart of everything we do are our HEART values – Honesty, Excellence, Accountability, Respect, and Teamwork. These guide the way we work with our clients, our colleagues, and our communities.
We are looking for passionate and driven Sales Professionals who embody these values and are eager to create lasting memories for our clients.
Your Role:
- Creating Lasting Impressions: Welcome clients with warmth, professionalism, and a genuine passion for jewellery. Create a welcoming and luxurious atmosphere that reflects the essence of our brand.
- Sales Excellence: Meet and exceed sales targets while maintaining a consultative selling approach. Utilise your expertise to upsell and cross-sell complementary products, enhancing the overall shopping experience.
- Personalised Service: Build strong relationships with clients, understanding their preferences, and providing personalised recommendations. Assist in selecting the perfect piece for special occasions, ensuring a memorable experience for every client.
- Visual Merchandising: Collaborate with the team to create stunning displays that captivate clients and highlight our jewellery collections. Ensure the store is consistently immaculate and visually appealing.
- Product Expertise: Develop an in-depth knowledge of our jewellery collections, including gemstones, metals, and craftsmanship techniques. Educate clients on the unique characteristics of each piece, helping them make informed purchase decisions.
Some of the Benefits:
- Advance your career within our expanding company where over 80% of our current managers were promoted from within and started their career in non-managerial roles.
- Enjoy a competitive salary (negotiable based on experience) and industry-leading bonus package.
- Generous employee discounts on watches, jewellery, and accessories across Chisholm Hunter and Barclays diamonds for colleagues, their family, and friends.
- 29 days annual leave, increasing to 30 days after 1 year.
- Private Healthcare for Managers, Health Cash Plan with high street store discount perks, Enhanced Maternity Leave.
- Long service awards starting at 5 years.
- Be part of a renowned, family-owned jewellery brand with a rich heritage and a commitment to further growth where feedback of ideas is embraced.
- Join a dynamic team who are as passionate about their craft as we are, with the added benefit that we sponsor colleagues with their professional development. We pay for colleagues to complete their industry JET qualification – and reward them when they pass!
Qualifications & Experience:
- Previous retail sales experience, preferably in luxury goods or jewellery.
- Passion for and knowledge of jewellery, gemstones, and precious metals (JET qualification would be advantageous).
- Excellent interpersonal skills with the ability to engage and connect with clients.
- Strong sales acumen and a track record of meeting or exceeding targets.
- Flexibility with regards to working hours.
Luxury Sales Professional - Westfield in London employer: Hollybank Trustees Ltd
As a family-run business with a rich heritage since 1857, we pride ourselves on being voted one of the Sunday Times' best places to work in 2025. Our commitment to our HEART values fosters a supportive and collaborative work culture, where over 80% of our managers have advanced from non-managerial roles, ensuring ample opportunities for personal and professional growth. With competitive salaries, generous employee discounts, and a focus on continuous development, including sponsorship for industry qualifications, we offer a rewarding environment for passionate Luxury Sales Professionals at our Westfield location.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Sales Professional - Westfield in London
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with their HEART values and the unique aspects of their jewellery. This will help you connect with the team and show your genuine passion during interviews.
✨Tip Number 2
Practice your sales pitch! Think about how you would create a luxurious experience for clients. Role-play with a friend or in front of the mirror to nail that warm, professional welcome.
✨Tip Number 3
Network like a pro! Attend industry events or connect with current employees on LinkedIn. Building relationships can give you insider info and might just land you a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our family-run business and contributing to our legacy.
We think you need these skills to ace Luxury Sales Professional - Westfield in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for jewellery shine through! Share why you’re excited about the luxury sales role and how you connect with our HEART values. We want to see your genuine enthusiasm!
Tailor Your Experience:Make sure to highlight your previous retail sales experience, especially in luxury goods or jewellery. Use specific examples that demonstrate your sales acumen and ability to create memorable client experiences. We love a good story!
Be Personable:Your application should reflect your excellent interpersonal skills. Write in a friendly tone and show us how you engage with clients. Remember, we’re looking for someone who can build strong relationships and provide personalised service.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get to know you better. Plus, it shows you’re keen on joining our family-run business!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Know Your Products Inside Out
Before the interview, dive deep into the jewellery collections and understand the unique characteristics of each piece. Familiarise yourself with gemstones, metals, and craftsmanship techniques. This knowledge will not only impress your interviewers but also show your genuine passion for the products.
✨Embrace the HEART Values
Make sure you understand and embody the company's HEART values: Honesty, Excellence, Accountability, Respect, and Teamwork. Prepare examples from your past experiences that demonstrate how you've applied these values in your work, especially in a luxury sales environment.
✨Practice Your Sales Approach
Since the role focuses on consultative selling, practice how you would engage with clients. Think about how to create a welcoming atmosphere and how to upsell or cross-sell products. Role-playing with a friend can help you refine your approach and boost your confidence.
✨Showcase Your Interpersonal Skills
During the interview, focus on building rapport with your interviewers. Use active listening and engage in meaningful conversations. Share stories that highlight your ability to connect with clients and create memorable experiences, as this is crucial for a Luxury Sales Professional.
