At a Glance
- Tasks: Repair and assess furniture while delivering top-notch customer service.
- Company: Join Castelan, a trusted name in furniture care and repair.
- Benefits: Enjoy competitive salary, pension, discounts, and 24/7 GP access.
- Other info: Be part of a supportive team with great career growth opportunities.
- Why this job: Make a real difference by providing expert repairs in customers' homes.
- Qualifications: Must be 18+, have a driving licence, and hands-on repair experience.
The predicted salary is between 29790 - 31155 € per year.
If you’re a practical, hands‑on technician who cares about quality and customer experience, we’d love to hear from you. At Castelan, we’re a trusted national furniture care and repair business. This field‑based role covers the City of London, Crawley and the South East; you’ll be out on the road each day delivering expert repairs and peace of mind in customers’ homes and workplaces.
As a Furniture Repair Technician, you’ll assess, diagnose and repair a wide range of furniture, aiming for first‑visit resolutions and consistently high standards. You’ll work independently but remain closely connected to a supportive team that values your expertise, ideas and feedback.
What You’ll Do- Visit customers to assess and repair upholstery, leather, wood and other furniture items
- Deliver high‑quality, professional repairs with a customer‑first approach
- Complete accurate documentation and return information promptly
- Work towards first‑visit resolution and quality targets
- Promote care kits where appropriate
- Maintain your vehicle, tools and presentation to a high standard
- Share feedback and ideas to support continuous improvement
- Aged 18+ with a full UK driving licence (up to 6 points accepted)
- Hands‑on repair experience, ideally with furniture, wood or leather
- Confidence working in customers’ homes and representing the business professionally
- Excellent attention to detail
- Clear communication and good time‑management
- Willingness to follow processes while adapting to different situations
- Competitive salary and pension
- 24/7 GP access for you and your household
- Discounts on cinema tickets, major retailers and national brands
- Employee of the Month awards and celebratory events
- Staff socials, charity fundraising and wellbeing initiatives
- Free on‑site parking (location‑dependent) and strong transport links
- Employee Assistance Programme for counselling, financial and legal support
Furniture Technician in London employer: Hollybank Trustees Ltd
At Castelan, we pride ourselves on being a supportive and dynamic employer that values the expertise and contributions of our Furniture Technicians. With a competitive salary, comprehensive benefits including 24/7 GP access, and a strong focus on employee wellbeing and growth, we foster a collaborative work culture where your skills are recognised and rewarded. Join us in delivering exceptional service across London and the South East, while enjoying the flexibility of remote work and the camaraderie of a dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Furniture Technician in London
✨Tip Number 1
Get your hands dirty! If you’ve got practical skills, show them off. Bring along examples of your work or even a portfolio of before-and-after photos to your interview. It’s all about demonstrating that you can deliver those high-quality repairs we’re after.
✨Tip Number 2
Don’t just sit back and wait for the job to come to you. Be proactive! Reach out to us through our website, and let us know why you’d be a great fit for the Furniture Technician role. A little enthusiasm goes a long way!
✨Tip Number 3
Practice your customer service skills. You’ll be working in people’s homes, so it’s crucial to show you can communicate clearly and professionally. Role-play common scenarios with a friend to get comfortable with handling different situations.
✨Tip Number 4
Stay organised! Keep track of your applications and follow up if you haven’t heard back. A quick email to check in shows your interest and keeps you on their radar. Plus, it’s a great way to demonstrate your time-management skills!
We think you need these skills to ace Furniture Technician in London
Some tips for your application 🫡
Show Your Practical Skills:Make sure to highlight your hands-on repair experience in your application. We want to see how your skills align with the role of a Furniture Technician, so don’t hold back on sharing specific examples of your work!
Tailor Your Application:Take a moment to customise your application for this role. Use the job description as a guide and reflect on how your experience and values match what we’re looking for at Castelan. It shows us you’re genuinely interested!
Keep It Professional:Since you’ll be representing us in customers’ homes, it’s important to convey professionalism in your written application. Use clear language, check for typos, and maintain a friendly yet professional tone throughout.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Know Your Stuff
Make sure you brush up on your furniture repair knowledge. Familiarise yourself with common issues in upholstery, leather, and wood. Being able to discuss specific techniques or past experiences will show that you're not just a hands-on technician but also someone who understands the intricacies of the job.
✨Showcase Your Customer Skills
Since this role involves working directly in customers' homes, it's crucial to demonstrate your customer service skills. Prepare examples of how you've handled difficult situations or provided exceptional service in the past. This will highlight your ability to represent the company professionally.
✨Be Ready for Practical Questions
Expect some scenario-based questions during the interview. They might ask how you would approach a specific repair or handle a customer complaint. Think through these scenarios beforehand so you can respond confidently and show your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
