At a Glance
- Tasks: Lead a passionate team to deliver exceptional luxury customer experiences and exceed sales targets.
- Company: Join Chisholm Hunter, an award-winning family-run jeweller with a rich heritage.
- Benefits: Enjoy competitive salary, generous discounts, private healthcare, and career advancement opportunities.
- Other info: Mentorship from experienced managers and opportunities for industry qualifications.
- Why this job: Be part of a dynamic team that values your ideas and supports your professional growth.
- Qualifications: Previous retail management experience in luxury goods and strong interpersonal skills required.
The predicted salary is between 30000 - 40000 € per year.
Voted one of Sunday Times Best Places to Work for 2025! Chisholm Hunter is one of the UK’s multiple award-winning jewellers, supplying luxury jewellery and Swiss timepieces to our clients since 1857. We are a family run business, passionate about our exquisite products and are experts at delivering a high end, luxury customer experience which is ‘A Cut Above’. At the heart of everything we do are our HEART values – Honesty, Excellence, Accountability, Respect, and Teamwork. These guide the way we work with our clients, our colleagues, and our communities.
Your role: We want to offer exceptional service to our valued clients, and we work hard across all disciplines to achieve this, as outlined below.
- People Management – holding regular 1:1s, coaching and developing and creating a winning environment and celebrating success.
- Sales Floor Management – ensuring all of our processes are followed and the client needs are being exceeded.
- Sales Excellence – support your team to meet and exceed sales targets while role modeling strong personal sales, through a consultative selling approach. Coaching your team and utilizing your expertise to support the upsell and cross-sell of relevant complementary products, enhancing the overall shopping experience for our clients.
Qualifications & Experience
- Previous retail sales/management experience, preferably in luxury goods or jewellery.
- Passion for and knowledge of jewellery, gemstones, and precious metals (JET qualification would be advantageous).
- Excellent interpersonal skills with the ability to engage and connect with clients.
- Strong sales acumen and a track record of meeting or exceeding targets.
- Flexibility with regards to working hours.
During your initial induction you will be mentored by an experienced Chisholm Hunter manager and have the support of trained colleagues and we ask that you demonstrate your ability to sell the Chisholm Hunter way so you can best support your team as a leader. We will gradually transition you into the accountability for management responsibilities.
Some of the Benefits
- Advance your career within our expanding company where over 80% of our current managers were promoted from within and started their career in non-managerial roles.
- Enjoy a competitive salary (negotiable based on experience) and industry-leading bonus package.
- Generous employee discounts on watches, jewellery, and accessories across Chisholm Hunter and Barclays diamonds for colleagues, their family and friends.
- 29 days annual leave, increasing to 30 days after 1 year and assistant managers increasing an additional day per year’s service up at a maximum of 3 days.
- Private Healthcare for Assistant Managers, Health Cash Plan with high street store discount perks, Enhanced Maternity Leave.
- Long service awards starting at 5 years.
- Be part of a renowned, family owned jewellery brand with a rich heritage and a commitment to further growth where feedback of ideas is embraced.
- Join a dynamic team who are as passionate about their craft as we are, with the added benefit that we sponsor colleagues with their professional development.
- We pay for colleagues to complete their industry JET qualification – and reward them when they pass!
Assistant Store Manager - Westfield in London employer: Hollybank Trustees Ltd
Chisholm Hunter is an exceptional employer, recognised as one of the Sunday Times Best Places to Work for 2025. With a strong commitment to employee growth, over 80% of our managers have been promoted from within, and we offer generous benefits including competitive salaries, private healthcare, and extensive training opportunities. Our family-run culture fosters teamwork and respect, ensuring that every team member feels valued and empowered to deliver a luxury customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager - Westfield in London
✨Tip Number 1
Get to know the company inside out! Research Chisholm Hunter's values and products so you can chat confidently about them during your interview. Show us that you're not just another candidate, but someone who genuinely cares about our luxury offerings.
✨Tip Number 2
Practice your sales pitch! Since this role is all about exceeding client expectations, prepare a few examples of how you've gone above and beyond in previous roles. We want to see your sales acumen in action!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to get insider tips about the interview process and company culture. They might share valuable insights that could give you an edge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re serious about joining our team and are ready to embrace the Chisholm Hunter way.
We think you need these skills to ace Assistant Store Manager - Westfield in London
Some tips for your application 🫡
Show Your Passion for Jewellery:When you're writing your application, let your love for jewellery and luxury goods shine through! We want to see that you’re not just looking for a job, but that you genuinely care about the products and the experience we offer our clients.
Highlight Your Sales Experience:Make sure to showcase any previous retail sales or management experience you have, especially in luxury settings. We’re all about exceeding targets, so share your successes and how you’ve helped teams achieve their goals!
Emphasise Teamwork and Leadership Skills:Since we value teamwork and leadership, don’t forget to mention your experience in coaching and developing others. We want to know how you can create a winning environment and celebrate success with your team!
Apply Through Our Website:Finally, make it easy for us to find your application by applying directly through our website. It shows you’re serious about joining our family at Chisholm Hunter, and we can’t wait to hear from you!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Know Your Products Inside Out
Before the interview, make sure you brush up on your knowledge of jewellery, gemstones, and precious metals. Being able to discuss these topics confidently will show that you're passionate about the products and can engage with clients effectively.
✨Emphasise Your People Skills
Chisholm Hunter values interpersonal skills highly, so be ready to share examples of how you've successfully managed teams or built relationships with clients in the past. Highlight your experience in coaching and developing others, as this is key for the Assistant Store Manager role.
✨Demonstrate Sales Excellence
Prepare to discuss your sales achievements and how you've exceeded targets in previous roles. Use specific examples to illustrate your consultative selling approach and how you've supported upselling and cross-selling in a retail environment.
✨Align with HEART Values
Familiarise yourself with Chisholm Hunter's HEART values: Honesty, Excellence, Accountability, Respect, and Teamwork. Think of ways you've embodied these values in your work and be ready to share those stories during the interview to show you're a great cultural fit.
