Loading Bay Officer

Location: On site / London, UK

Job type: Permanent / Full-time

Sector and subsector: Security | General

Salary: Competitive salary

A fantastic opportunity has arisen within one of our prestigious sites in Central London for a dynamic Loading Bay Officer. You will be self-driven with a proactive mindset to manage an increasingly busy loading bay and Service Road area. You will deliver a high quality of customer service to both our clients and service users. The ideal candidate will possess a skillset that lends itself to managing the logistics, security, and smooth operation of a loading dock. You will be self-motivated, confident in your communications and deal with all levels of stakeholders as second nature, with regular, meaningful interactions with the client. This amazing opportunity operates on a full-time contract working Monday - Friday. We offer a competitive salary per hour, with a holiday entitlement of 28 days inclusive of bank holidays. Vigilant Security prides itself in offering an exemplary welcome to our clients.

Key Responsibilities

• Security & Access Control: Monitor vehicular/pedestrian access, check credentials (ID, manifests), conduct visual checks, operate security systems (CCTV), and report suspicious activity.
• Logistics Coordination: Manage incoming/outgoing deliveries, direct vehicles, coordinate with transport teams, and ensure timely loading/unloading.
• Health & Safety: Enforce loading bay safety protocols, including vehicle movement control, pedestrian segregation, and PPE compliance.
• Goods Handling: Oversee safe movement and storage of goods, operate equipment (pallet trucks, trolleys), and ensure proper stacking.
• Communication: Serve as a central point for information, liaise with internal teams (staff, management) and external contractors, and provide clear instructions.
• Administration: Maintain records, complete documentation, write incident reports, and handle general administrative support.
• Area Management: Keep the loading bay clean, tidy, and organized, ensuring high standards of hygiene.
• Incident Management and Reporting: Respond to incidents such as vehicle accidents, spills, or fire alarms in the loading area, and initiate emergency procedures as needed. Complete a full detailed handover at the end of each shift.

Person Specification

• Professional, highly driven, flexible, enthusiastic, proactive, self–motivated team player.
• Experience covering a range of settings is desirable i.e. loading bay, gatehouse, corporate, commercial, retail, events.
• Excellent interpersonal skills and the ability to interact with people at all levels.
• Banksman trained.
• Ability to work independently with confidence, using own initiative as required.
• Look for opportunities to enhance client/contractor experience.
• Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail.
• Confidence and common sense to access and utilise expert resources when making decisions.
• Maintain and practice a high degree of confidentiality at all times.
• Computer literate with good email etiquette. Use of concierge and Microsoft systems is an advantage.
• Have an acute sense of security awareness.
• Valid SIA/CCTV Licence.
• 5 years of continuous work employment history without gaps and verifiable work history.
• Provide support to the wider onsite team when required.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.