At a Glance
- Tasks: Support individuals with complex care needs in a nurturing environment.
- Company: Creative Care – Leicester, a compassionate charity focused on person-centred care.
- Benefits: Competitive pay, training bonuses, discounts, and a welcoming team culture.
- Other info: Join a supportive team dedicated to empowering those with complex needs.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Compassionate individuals; experience in care is a plus but not essential.
The predicted salary is between 26500 - 27500 £ per year.
Location: On site / Colchester Rd, Leicester LE5 2DG, UK
Job type: Permanent / Full or part-time
Sector and subsector: Medical & Healthcare | Social Care / Social Worker
Hourly Fixed salary: £12.71
Service: Creative Care – Leicester Complex Care
This role is open to female applicants only due to the specific needs and personal care requirements of the individuals you would be supporting, who have expressed a preference for female support workers.
About Creative Care – Leicester Complex Care Service:
Located in the heart of Leicester, Creative Care offers a warm, welcoming, and thoughtfully adapted supported living setting for adults with complex care needs. Our service supports individuals with learning disabilities, physical disabilities, mental health conditions, and autism. Each resident benefits from a private, individually designed flat, many with access to gardens, promoting independence and comfort. With a strong focus on person-centred care, we provide 24-hour support tailored to each individual's needs, ensuring a safe, therapeutic, and nurturing environment where residents can thrive.
Important Information About This Role:
The role requires resilience, confidence, and the ability to remain calm and professional in situations that can be physically and emotionally demanding. Successful candidates should be comfortable supporting individuals during periods of distress and be committed to promoting positive outcomes through person-centred and Positive Behaviour Support approaches.
A Day in the Life of a Support Worker:
No two days are the same, just like the individuals we support. As a Support Worker, you'll be instrumental in delivering bespoke, person-centred care. Your role is to help them achieve meaningful outcomes, however big or small. From providing personal care and supporting individuals with complex behavioural needs, to encouraging independence and building strong, trusting relationships, you'll play a vital role in helping people live fulfilling and meaningful lives.
This role can be both physically and emotionally demanding. You will regularly support individuals who display behaviours that challenge and may be required to respond to incidents using de-escalation techniques, Positive Behaviour Support strategies, and agreed support plans. Successful candidates will need to remain calm, resilient, professional, and compassionate in challenging situations while maintaining the safety and wellbeing of the people we support, colleagues, and themselves.
Employee Benefits:
- Training & Development: Access accredited and in-house training courses. We cover the cost of your qualification, and upon completing Level 2 or above, you’ll receive a £150 bonus (plus £50 for completing the Care Certificate).
- Welcome Bonus: Receive a £250 bonus – £50 after 4 weeks of service and £200 after completing 2 months.
- Discount Schemes: We cover the cost of your Blue Light Card, giving you access to discounts on childcare, shopping, and online courses.
- Refer a Friend: Earn a £200 bonus for each successful referral who joins Creative Care.
- Technology Support: Benefit from digital tools including rota and care planning apps, with full training provided.
What We’re Looking For:
While experience in care is welcome, it’s not essential—full training is provided. We’re looking for compassionate individuals who share our values and are dedicated to making a positive impact. You’ll be a strong advocate for those you support, helping to create a nurturing, innovative, and inclusive environment where both residents and staff can thrive.
Key Responsibilities:
- Mentor new colleagues during induction to support high-quality care delivery.
- Participate in supervision, observation and appraisal processes.
- Provide effective communication including accurate written reports.
- Help maintain a caring environment aligned with best practice, guidance and legislative requirements.
- Deliver high-quality care in line with support plans and organisational policy (including personal care, physical and mental support, medication, activities and engagement).
- Promote high levels of satisfaction among people we support, families, colleagues and commissioners.
- Support the Service Manager with complaints and concerns following WCL policy.
- Maintain positive relationships with families, the community, and external partners.
- Understand and implement safeguarding procedures.
Person Specification:
- A recognised health or social care qualification.
- Evidence of wanting to professionally develop.
- Willingness and ability to learn.
- Experience supporting people with disabilities, older people, dementia or mental health needs.
- Good verbal and written communication skills.
If you are passionate about making a genuine impact and enriching the lives of others, then we would love to hear from you.
Support Worker – Complex Care in Leicester employer: Hollybank Trustees Ltd
Creative Care is an exceptional employer located in Leicester, dedicated to providing a nurturing and supportive environment for both staff and residents. With a strong emphasis on training and development, employees benefit from accredited courses and bonuses for qualifications, fostering personal and professional growth. The inclusive work culture encourages compassion and innovation, making it a rewarding place for those passionate about making a meaningful impact in the lives of individuals with complex care needs.
StudySmarter Expert Advice🤫
We think this is how you could land Support Worker – Complex Care in Leicester
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Hollybank Trustees Ltd.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Hollybank Trustees Ltd!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Hollybank Trustees Ltd, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Hollybank Trustees Ltd or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Support Worker – Complex Care in Leicester
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Hollybank Trustees Ltd:Before hitting send, make sure to tailor your application specifically to Hollybank Trustees Ltd! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
