At a Glance
- Tasks: Support individuals with complex needs, promoting independence and positive outcomes.
- Company: Creative Care – a charity dedicated to enriching lives in Leicester.
- Benefits: Competitive pay, training bonuses, discounts, and a welcoming team environment.
- Other info: Join a supportive team with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Compassionate individuals; experience in care is a plus but not essential.
The predicted salary is between 26400 - 26400 £ per year.
We Change Lives Location: On site / Colchester Rd, Leicester LE5 2DG, UK
Job type: Permanent / Full or part-time
Sector and subsector: Medical & Healthcare | Allied Health Professionals
Hourly Fixed salary: £12.71
Job Role: Night Support Worker
Service: Creative Care – Leicester Complex Care Service
Hourly Rate: £12.71
This role is only open to male applicants due to the preferences of the individuals we support.
About Creative Care – Leicester Complex Care Service
Located in the heart of Leicester, Creative Care offers a warm, welcoming, and thoughtfully adapted supported living setting for adults with complex care needs. Our service supports individuals with learning disabilities, physical disabilities, mental health conditions, and autism. Each resident benefits from a private, individually designed flat, many with access to gardens, promoting independence and comfort. While some flats have their own outside space, all residents have access to communal outdoor areas. With a strong focus on person-centred care, we provide 24-hour support tailored to each individual's needs, ensuring a safe, therapeutic, and nurturing environment where residents can thrive.
The individuals we support have a range of complex needs and all require support with behaviours. Our staff work closely with each individual using Positive Behaviour Support (PBS) approaches, person-centred planning, and specialist support strategies to promote positive outcomes and improve quality of life.
Important Information About This Role
This service supports individuals with complex needs. The role requires resilience, confidence, and the ability to remain calm and professional in situations that can be physically and emotionally demanding. Successful candidates should be comfortable supporting individuals during periods of distress and be committed to promoting positive outcomes through person-centred and Positive Behaviour Support approaches. The role may involve responding to situations where individuals present physical challenges or behaviours of concern. Staff must be able to respond safely, appropriately, and in accordance with agreed support plans, risk assessments, training, and relevant legislation.
A Day in the Life of a Support Worker
No two days are the same, just like the individuals we support. As a Support Worker, you'll be instrumental in delivering bespoke, person-centred care. Every resident has a unique story and journey, and your role is to help them achieve meaningful outcomes, however big or small. From providing personal care and supporting individuals with complex behavioural needs, to encouraging independence and building strong, trusting relationships, you'll play a vital role in helping people live fulfilling and meaningful lives. This role can be both physically and emotionally demanding. You will regularly support individuals who display behaviours that challenge and may be required to respond to incidents using de-escalation techniques, Positive Behaviour Support strategies, and agreed support plans. Successful candidates will need to remain calm, resilient, professional, and compassionate in challenging situations while maintaining the safety and wellbeing of the people we support, colleagues, and themselves. Whilst full training will be provided, we are looking for individuals who are confident, emotionally resilient, and passionate about supporting people with complex needs. Previous experience supporting individuals with learning disabilities, autism, mental health needs, physical disabilities, or behaviours that challenge would be advantageous.
Employee Benefits
As a not for profit organisation, we truly value our team and the incredible work they do. That’s why we offer:
- Training & Development: Access accredited and in-house training courses. We cover the cost of your qualification, and upon completing Level 2 or above, you’ll receive a £150 bonus (plus £50 for completing the Care Certificate).
- Welcome Bonus: Receive a £250 bonus – £50 after 4 weeks of service and £200 after completing 2 months.
- Discount Schemes: We cover the cost of your Blue Light Card, giving you access to discounts on childcare, shopping, and online courses.
- Refer a Friend: Earn a £200 bonus for each successful referral who joins Creative Care.
- Technology Support: Benefit from digital tools including rota and care planning apps, with full training provided.
What We’re Looking For
While experience in care is welcome, it’s not essential – full training is provided. We’re looking for compassionate individuals who share our values and are dedicated to making a positive impact. You’ll be a strong advocate for those you support, helping to create a nurturing, innovative, and inclusive environment where both residents and staff can thrive.
Job Description
Job Title: Support Worker
Responsible to: Service Manager
Responsible for: The People We Support
Our Values
- Supporting rights, needs, choices and dreams
- Seeing the possibility to make a difference in all that we do
- Being financially responsible and economically sustainable
- Embracing new technology and innovation
- Appreciating every colleague’s contribution
Job Summary
To work under the direction of the Service Manager to meet the needs of the people we support, promoting an environment that provides high-quality, personalised care through individual consultation, continued development, and learning.
Key Responsibilities
- Colleagues: Mentor new colleagues during induction to support high-quality care delivery; Participate in supervision, observation and appraisal processes; Provide effective communication including accurate written reports.
- Business: Follow WCL financial procedures; Act in line with the organisation’s environmental and sustainability principles.
- The People We Support: Help maintain a caring environment aligned with best practice, guidance and legislative requirements; Contribute to clear and effective communication with all stakeholders; Deliver high-quality care in line with support plans and organisational policy (including personal care, physical and mental support, medication, activities and engagement); Seek and share the views and preferences of the people we support; Promote high levels of satisfaction among people we support, families, colleagues and commissioners; Support the Service Manager with complaints and concerns following WCL policy; Maintain positive relationships with families, the community, and external partners; Understand and implement safeguarding procedures.
Safeguarding
Complete Safeguarding of Vulnerable Adults and Mental Capacity Act training; Recognise and report safeguarding concerns appropriately.
Health and Safety
Take reasonable care of your own and others’ health and safety; Cooperate with the employer to ensure compliance with legislation; Avoid misuse of equipment or systems provided for safety; Support the Service Manager in maintaining a safe environment.
Data Protection
Respect confidentiality in line with the Data Protection Act 2018 and ISO27001; Use and share information only with authorised people and for authorised purposes.
This job description is not exhaustive and may be amended to meet service needs.
Person Specification
Qualifications: A recognised health or social care qualification.
Experience: Evidence of wanting to professionally develop; Willingness and ability to learn; Experience supporting people with disabilities, older people, dementia or mental health needs; Experience working as part of a team.
Technical Skills: Ability to handle basic numerical data, including simple financial information; Ability to use Microsoft Office (Word and Outlook); Ability to use WCL transport or own transport when required.
Personal Qualities: Understanding of fairness and valuing diversity; Understanding of safeguarding vulnerable adults and the ability to recognise concerns; Ability to work positively and flexibly as part of a team; Positive values relating to disability, older people, dementia and mental health; Understanding of WCL’s key statements and how to demonstrate them; Ability to provide high-quality support to people with learning disabilities, dementia and mental health needs; Good verbal and written communication skills; Ability to listen sensitively; Strong interpersonal skills; Ability to develop and maintain positive relationships with others; Ability to plan, organise and prioritise tasks; Understanding of positive, person-centred support planning.
Ready to Change Lives? Apply Now!
If you are passionate about making a genuine impact and enriching the lives of others, then we would love to hear from you. We receive a high volume of applications each day, and if your application passes our prescreening stage, a member of our friendly team will be in touch to guide you through the next steps!
About Creative Care and We Change Lives (WCL)
Creative Care is part of We Change Lives (WCL), a charity based in the Northwest and Midlands, supporting people with a wide range of needs including complex health conditions, disabilities, and mental health challenges. WCL is committed to delivering compassionate care and enabling individuals to live purposeful, fulfilling lives across residential, supported living, and community based services.
Night Support Worker – Complex Care Leicester employer: Hollybank Trustees Ltd
Creative Care – Leicester Complex Care Service is an exceptional employer that prioritises the well-being and development of its staff while providing vital support to individuals with complex care needs. Located in the heart of Leicester, we foster a nurturing and inclusive work culture, offering comprehensive training, generous bonuses, and opportunities for personal growth, ensuring our team members feel valued and empowered to make a meaningful impact in the lives of those they support.
StudySmarter Expert Advice🤫
We think this is how you could land Night Support Worker – Complex Care Leicester
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at Hollybank Trustees Ltd for the Night Support Worker – Complex Care Leicester role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Night Support Worker – Complex Care Leicester
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with Hollybank Trustees Ltd, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at Hollybank Trustees Ltd, and how you can make a difference!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at Hollybank Trustees Ltd.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like Hollybank Trustees Ltd appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how Hollybank Trustees Ltd supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
