At a Glance
- Tasks: Support individuals with complex care needs and promote their independence.
- Company: Creative Care – Leicester, a compassionate and inclusive care provider.
- Benefits: Competitive pay, bonuses, training opportunities, and discounts on various services.
- Other info: Join a supportive team dedicated to high-quality, person-centred care.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Compassionate individuals; experience in care is a plus but not essential.
The predicted salary is between 27600 - 28800 £ per year.
We Change Lives
Location: On site / Colchester Rd, Leicester LE5 2DG, UK
Job type: Permanent / Full-time
Sector and subsector: Medical & Healthcare | Allied Health Professionals
Hourly Fixed salary: £13.34
Service: Creative Care – Leicester Complex Care Service
About Creative Care – Leicester Complex Care Service
Located in the heart of Leicester, Creative Care offers a warm, welcoming, and thoughtfully adapted residential setting for adults with complex care needs. Our service supports individuals living with acquired brain injuries, learning disabilities, physical disabilities, and mental health conditions. Each resident benefits from a private, individually designed flat, many with access to gardens, promoting independence and comfort. While some flats have their own outside space, all residents have access to communal outdoor areas. With a strong focus on person-centred care, we provide 24‑hour care support tailored to each individual's needs, ensuring a safe, therapeutic, and nurturing environment where residents can thrive. All individuals require support with behaviours that challenge, and we work closely with each resident to provide the best care possible.
A Day in the Life of a Support Worker
No two days are the same, just like the individuals we support. As a Support Worker, you’ll be instrumental in delivering bespoke, person-centred care. Every resident has a unique story and journey, and your role is to help them achieve meaningful outcomes, however big or small. From providing personal care and complex behavioural support to encouraging independence and building strong, trusting relationships, you’ll receive all the training you need to make a real difference. This is a rewarding opportunity to work with people who have complex care needs and to help them live life as fully and independently as possible.
Employee Benefits
- Training & Development: Access accredited and in‑house training courses. We cover the cost of your qualification, and upon completing Level 2 or above, you’ll receive a £150 bonus (plus £50 for completing the Care Certificate).
- Welcome Bonus: Receive a £250 bonus – £50 after 4 weeks of service and £200 after completing 2 months.
- Discount Schemes: We cover the cost of your Blue Light Card, giving you access to discounts on childcare, shopping, and online courses.
- Refer a Friend: Earn a £200 bonus for each successful referral who joins Creative Care.
- Technology Support: Benefit from digital tools including rota and care planning apps, with full training provided.
What We’re Looking For
While experience in care is welcome, it’s not essential—full training is provided. We’re looking for compassionate individuals who share our values and are dedicated to making a positive impact. You’ll be a strong advocate for those you support, helping to create a nurturing, innovative, and inclusive environment where both residents and staff can thrive.
Job Summary
To work under the direction of the Service Manager to meet the needs of the people we support, promoting an environment that provides high‑quality, personalised care through individual consultation, continued development, and learning.
Key Responsibilities
- Mentor new colleagues during induction to support high‑quality care delivery.
- Participate in supervision, observation and appraisal processes.
- Provide effective communication including accurate written reports.
- Follow WCL financial procedures.
- Act in line with the organisation’s environmental and sustainability principles.
- Help maintain a caring environment aligned with best practice, guidance and legislative requirements.
- Contribute to clear and effective communication with all stakeholders.
- Deliver high‑quality care in line with support plans and organisational policy (including personal care, physical and mental support, medication, activities and engagement).
- Seek and share the views and preferences of the people we support.
- Promote high levels of satisfaction among people we support, families, colleagues and commissioners.
- Support the Service Manager with complaints and concerns following WCL policy.
- Maintain positive relationships with families, the community and external partners.
- Understand and implement safeguarding procedures.
- Complete Safeguarding of Vulnerable Adults and Mental Capacity Act training.
- Recognise and report safeguarding concerns appropriately.
- Take reasonable care of your own and others’ health and safety.
- Cooperate with the employer to ensure compliance with legislation.
- Avoid misuse of equipment or systems provided for safety.
- Support the Service Manager in maintaining a safe environment.
- Respect confidentiality in line with the Data Protection Act 2018 and ISO27001.
- Use and share information only with authorised people and for authorised purposes.
Person Specification
Qualifications
- Recognised health or social care qualification.
Experience
- Evidence of wanting to professionally develop.
- Willingness and ability to learn.
- Experience supporting people with disabilities, older people, dementia or mental health needs.
- Experience working as part of a team.
Technical Skills
- Ability to handle basic numerical data, including simple financial information.
- Ability to use Microsoft Office (Word and Outlook).
- Ability to use WCL transport or own transport when required.
Personal Qualities
- Understanding of fairness and valuing diversity.
- Understanding of safeguarding vulnerable adults and ability to recognise concerns.
- Ability to work positively and flexibly as part of a team.
- Positive values relating to disability, older people, dementia and mental health.
- Understanding of WCL’s key statements and how to demonstrate them.
- Ability to provide high‑quality support to people with learning disabilities, dementia and mental health needs.
- Good verbal and written communication skills.
- Ability to listen sensitively.
- Strong interpersonal skills.
- Ability to develop and maintain positive relationships with others.
- Ability to plan, organise and prioritise tasks.
- Understanding of positive, person‑centred support planning.
Ready to Change Lives? Apply Now! We would love to hear from you. Please apply using the link below.
Night Senior Support Worker - Complex Care Leicester employer: Hollybank Trustees Ltd
Creative Care – Leicester Complex Care Service is an exceptional employer that prioritises the well-being and professional growth of its staff. Located in the vibrant city of Leicester, we offer a supportive work culture with comprehensive training opportunities, including accredited courses and bonuses for qualifications. Our commitment to person-centred care not only enriches the lives of our residents but also fosters a rewarding environment for employees, making it a fulfilling place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Night Senior Support Worker - Complex Care Leicester
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Creative Care. Check out their website and social media to understand their values and how they support their residents. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do some mock interviews. Focus on common questions for support workers, like how you would handle challenging behaviours or promote independence. The more comfortable you are with your responses, the more confident you'll feel during the real deal.
✨Tip Number 3
Show your passion! During the interview, share personal stories or experiences that highlight your dedication to supporting individuals with complex care needs. Whether it's a volunteer role or a personal experience, let them see your commitment to making a positive impact in people's lives.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it gives you a chance to reiterate why you’d be a great fit for the Night Senior Support Worker role.
We think you need these skills to ace Night Senior Support Worker - Complex Care Leicester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for supporting individuals with complex care needs shine through. We want to see your genuine interest in making a difference in their lives!
Tailor Your Experience:Make sure to highlight any relevant experience you have, even if it’s not directly in care. We love seeing how your skills can translate into this role, so don’t hold back on sharing those stories!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Remember, clarity is key!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Night Senior Support Worker and the specific needs of individuals with complex care requirements. Familiarise yourself with Creative Care’s values and how they align with your own experiences in care.
✨Show Your Compassion
During the interview, highlight your empathy and dedication to making a positive impact on residents' lives. Share personal stories or examples that demonstrate your ability to connect with individuals who have complex needs, showcasing your understanding of person-centred care.
✨Ask Thoughtful Questions
Prepare some insightful questions about the team dynamics, training opportunities, and how the organisation supports its staff. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
✨Be Ready to Discuss Challenges
Expect questions about handling challenging behaviours and safeguarding concerns. Be prepared to discuss your approach to these situations, demonstrating your problem-solving skills and commitment to maintaining a safe environment for both residents and staff.
