At a Glance
- Tasks: Help teams plan effectively by analysing data and creating schedules.
- Company: Dynamic company focused on teamwork and client satisfaction.
- Benefits: Competitive salary, flexible hours, and opportunities for growth.
- Other info: Inclusive workplace that values diverse backgrounds and experiences.
- Why this job: Make a real impact by improving team efficiency and client experiences.
- Qualifications: Strong Excel skills, data analysis experience, and good communication.
The predicted salary is between 36900 - 45100 £ per year.
Are you good with numbers, data and spotting what needs to happen next? Do you like making sense of information and helping teams plan their day? Can you explain what the numbers are showing in a way that helps people make decisions? We’re looking for a Resource Planning Analyst to help our teams understand what work is coming in, how many people we need, and where support is needed most. You’ll use schedules, reports and live information to help make sure the right people are in the right place at the right time. Your work will help teams stay on track, solve problems quickly and give clients a better experience.
About the Role
You’ll help our teams plan ahead, respond when things change, and make the best use of the people we have available. You’ll create and update schedules, keep an eye on what is happening during the day, look at trends, and share clear information that helps teams understand what needs attention. This role is a good fit for someone who enjoys working with information and people. You’ll use planning tools, reports and conversations with teams to help keep service levels on track, deal with issues early, and support a better experience for colleagues and clients.
What you’ll be doing
- You’ll build and update schedules that help match the work coming in with the people available to do it. This includes making changes for annual leave, training, business activity, team changes and other things that affect availability.
- You’ll keep track of how things are going throughout the day and help spot when something may need to change. This could include looking at queues, skills, overtime, time off, or moving support to where it is needed most.
- You’ll also create reports and explain what the information is telling us. By spotting patterns and understanding why things happen, you’ll help teams make better decisions and find ways to improve.
About You
You’ll be someone who enjoys working in a busy team, where being accurate, organised and able to think things through really matters. You’ll like looking at data, spotting what stands out, and explaining it in a way that helps others know what to do next. You’ll be comfortable talking to different teams, explaining planning decisions clearly, and asking helpful questions when something does not look right. You’ll care about providing reliable information and making sure key planning processes are followed properly. You’ll also be someone who looks for better ways of doing things, whether that is improving reports, making planning easier, using systems more effectively, or supporting others in the Resource Planning team.
You will bring
- Experience creating reports and explaining what the information means.
- Strong Microsoft Excel skills, including working with data and building reports.
- Good number skills and the ability to solve problems.
- An understanding of how contact centres or operational teams measure performance.
- The ability to manage different tasks in a busy environment.
- The ability to turn detailed information into clear, useful advice.
- Confidence working with different teams and building good relationships.
- Confidence explaining what data is showing and what action may be needed.
- The confidence to speak up and ask questions in a helpful way.
- Good attention to detail, organisation and planning skills.
If you have used Genesys workforce management tools, Power BI or other reporting tools before, this experience would be of added benefit in the role. Experience in a team that handles different types of work, or works in a regulated environment, would also be useful.
Equality, Diversity and Inclusion
We want everyone to feel that they belong and can be themselves at work. We’re committed to building a team that reflects the different clients and communities we support. We welcome applications from people with different backgrounds and experiences. If you need any support or adjustments during the recruitment process, please let us know and we’ll do what we can to help.
Location: Leeds or Newcastle
Hours: 35 hours per week. Shift pattern: Monday to Friday, between 8am and 8pm and Saturdays between 9am and 2pm
Contract type: Permanent.
Travel: Occasional travel to our Leeds office once a quarter.
Resource Planning Analyst in Leeds employer: Hollybank Trustees Ltd
At Kingspan Light, Air + Water, we pride ourselves on fostering a collaborative and supportive work environment in Havant, where our Data Centre Customer Service Specialists play a crucial role in delivering exceptional service to our customers. We offer comprehensive training and development opportunities, ensuring that our employees grow alongside the company while enjoying a culture that values teamwork and innovation. With a focus on employee well-being and a commitment to sustainability, working with us means being part of a forward-thinking organisation that truly cares about its people and the planet.
StudySmarter Expert Advice🤫
We think this is how you could land Resource Planning Analyst in Leeds
✨Get to Grips with Data Visualisation Tools
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✨Join Local Business Intelligence Meetups
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Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
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We think you need these skills to ace Resource Planning Analyst in Leeds
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Hollybank Trustees Ltd, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Hollybank Trustees Ltd
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Hollybank Trustees Ltd’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
