At a Glance
- Tasks: Assist customers with parking permit queries via phone and email in a fast-paced environment.
- Company: Join the innovative Agena Group, a leader in tech-led parking solutions.
- Benefits: Competitive salary, incremental holidays, volunteering days, and professional development opportunities.
- Other info: Enjoy regular team socials and a smart casual dress code in a supportive workplace.
- Why this job: Make a real difference in customer experiences while working in a dynamic team.
- Qualifications: Customer service experience in a call centre and strong organisational skills required.
The predicted salary is between 26437 - 26437 £ per year.
Location: On site / Lancing BN15, UK
Job type: Fixed term / Full-time
Sector and subsector: Office Support | Customer Service
Annual Fixed salary: £26,437.00
Salary details: £26,436.80 pro rata
Company Description: Agena Group is on an exciting and ambitious growth trajectory with diversification and innovation at its heart, underpinned by strong social value and ESG credits, and celebrated as a multiple-award winner. Yes, our roots are in car‑park management, however, we’re so much more - expanding into new verticals to disrupt industry norms and elevate our sector with technology‑led solutions that deliver measurable business impact for our clients, and improve the public’s everyday experience of travel and parking.
Position: As a Customer Service Advisor working on a 3 month Fixed Term Contract, you will join our customer service team working in a fast paced contact centre, assisting customers with parking permit solutions. This role is handling inbound phone calls and dealing with administration duties - so if you can give excellent service over the phone and in writing, we need you!
Key Responsibilities:
- To be the first line of support for customer contact over the telephone and via email
- To assist all our customers with resolution to their car parking permit queries
- Provide exceptional customer service at all times
- Ensure the quality of work is generated to the highest standard
- Provide friendly and efficient customer service
- Adhere to the IPC Code of Practise at all times, along with internal policies and procedures
Who you are:
- Experience within a fast paced, dynamic role
- Customer service experience within a call centre is essential - either inbound or outbound
- Organised and efficient with office administration - keeping our database up to date at all times and responding professionally to customers.
- Available for a 3 month Fixed Term Contract
This role is subject to the successful applicant undertaking a DBS check.
Agena Values:
- Ambitious: we aim for world class service
- Disruptive: we’re here to change the industry
- Ethical: we do things for the right reasons
- Insightful: we use research to guide our decisions
- Collaborative: We’re better when we work together
- Innovative: we help people see things differently
Salary: £26,436.80 per annum, pro-rata (Equivalent to £12.71 per hour)
Duration: 3 month Fixed-Term Contract
Additional Information:
- Our selection process is as follows: Application – Competency Based Interview
- Free onsite parking
- Smart casual office dress code
- You must be able to legally live and work in the UK
- The postholder may be required to travel to external meetings on occasion by most effective means available
Benefits:
- Incremental holiday increases to recognise long service
- 2 volunteering days a year
- Unlock your potential with our training, learning & development, and apprenticeship options throughout your career
- Employee Assistance Programme - 24/7 confidential, independent and professional counselling
- EV Charging points at office locations
- Regular team/company socials
- Team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns.
We are proud to be certified Carbon Neutral and hold ISO Accreditations for Quality Management, Environmental Management and Information Security Management. We are a Mindful Employer and are committed to supporting your mental health at work.
EEO / Disability Confident: The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier‑free recruitment process. We will provide reasonable adjustments and support to ensure neuro‑diverse applicants or those with a disability or long‑term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact recruitment@agenagroup.com (No agency speculative contact – thank you)
Customer Service Advisor - 3 Month FTC in Lancing employer: Hollybank Trustees Ltd
Agena Group is an exceptional employer, offering a dynamic work environment in Lancing where innovation and social responsibility are at the forefront. Employees benefit from comprehensive training and development opportunities, a supportive culture that prioritises mental health, and engaging team events that foster collaboration and community. With a commitment to ethical practices and a focus on employee well-being, Agena Group stands out as a rewarding place to build a career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - 3 Month FTC in Lancing
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Agena Group. Understand their values and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling those tricky questions during the interview.
✨Tip Number 3
Show off your communication skills! Since this role involves a lot of phone interaction, be ready to demonstrate how you can provide excellent service over the phone. Think about examples from your past experiences where you’ve gone above and beyond for a customer.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through the Agena Group site. It shows initiative and helps us keep track of your application better!
We think you need these skills to ace Customer Service Advisor - 3 Month FTC in Lancing
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer service, especially in a call centre environment. We want to see how you've handled customer queries and provided excellent service, so share specific examples that showcase your skills!
Keep It Professional Yet Friendly:When writing your application, strike a balance between professionalism and friendliness. We’re all about providing exceptional service, so let your personality shine through while maintaining a professional tone.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention how your skills align with our values of being ambitious, disruptive, and ethical – we love seeing that connection!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to find all the details you need about the role and our company. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Know Your Stuff
Before the interview, make sure you understand the company and its values. Research Agena Group's mission and recent projects, especially their focus on customer service and innovation in parking solutions. This will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think of specific situations where you resolved a customer issue or went above and beyond to provide excellent service. This is crucial for a role that involves handling customer queries over the phone and via email.
✨Practice Common Interview Questions
Anticipate questions related to your experience in fast-paced environments and your approach to problem-solving. Practising responses to common interview questions can help you feel more confident and articulate during the actual interview.
✨Dress Smart Casual
Since the office has a smart casual dress code, aim for a polished yet comfortable outfit. This shows that you respect the company culture while also being yourself. A good first impression can set a positive tone for the rest of the interview!
