At a Glance
- Tasks: Drive client success with innovative solutions and build strong relationships.
- Company: Join the award-winning Agena Group, a leader in tech-driven solutions.
- Benefits: Competitive salary, bonus potential, flexible working, and generous holiday increases.
- Other info: Enjoy a vibrant workplace culture with regular team events and a commitment to mental health.
- Why this job: Make a real impact in a growing company that values creativity and collaboration.
- Qualifications: Experience in account management and a passion for client relationships.
The predicted salary is between 31610 - 31610 £ per year.
Location: Hybrid / Lancing BN15, UK
Job type: Permanent / Full-time
Sector and subsector: Client Services | Account Management
Annual Fixed salary: £31,610.00
Company Description
Agena Group is on an exciting and ambitious growth trajectory with diversification and innovation at its heart, underpinned by strong social value and ESG credentials, and celebrated as a multiple-award winner. Yes, our roots are in car-park management, however, we’re so much more – expanding into new verticals to disrupt industry norms and elevate our sector with technology-led solutions that deliver measurable business impact for our clients, as well as improve the public’s everyday experience of travel and parking.
Position
We are looking for an experienced Account Manager who thrives on creativity and innovation, delivering tailored, out-of-the-box solutions to meet client needs. You should be an ambitious, self-driven professional with a proven history of success in B2B client-facing roles. Your exceptional communication skills and ability to think on your feet will enable you to navigate and resolve client challenges with ease and efficiency. As an integral part of the Account Management Team, you will play a critical role in advancing business development efforts. This position offers the opportunity to make a meaningful impact, driving the Group’s success during an exciting phase of growth and expansion.
Responsibilities and Duties
- Retention: formulate and execute effective plans to protect and defend key accounts
- Growth: drive continued sales, improvement, innovation, profitability and growth
- Competition: evaluate our wallet share and ensure it is maximised
- Client champion: proactively support our client’s social value initiatives
- Collaboration: partner with your sales colleagues to identify new opportunities
- Visibility: conduct client presentations, site visits and attend offices on a regular basis
- Contract management: build and develop internal relationships in tech, service delivery and customer service to ensure client expectations are managed within agreed SLA’s and issues communicated in a timely manner
Requirements
- Have previous experience as an Account Manager, with a solid understanding of client relationship management.
- Have proven success in a B2B customer-facing environment, demonstrating measurable results.
- A passion for tackling new challenges and continually raising the bar to strengthen client relationships.
- Ambitious, forward-thinking, and innovative, with a proactive approach to driving positive change.
Agena Values
- Ambitious: we aim for world class service
- Disruptive: we're here to change the industry
- Ethical: we do things for the right reasons
- Insightful: we use research to guide our decisions
- Collaborative: We're better when we work together
- Innovative: we help people see things differently
Other Information
Salary: £31,610.30 per annum (Year 1: estimated uncapped bonus on performance £3k)
Location: Lancing with hybrid flexibilities after probation period
Free onsite parking. Smart casual office dress code.
Benefits
- Incremental holiday increases to recognise long service
- 2 volunteering days a year
- Unlock your potential with our training, learning & development, and apprenticeship options throughout your career
- Employee Assistance Programme – 24/7 confidential, independent and professional counselling
- EV Charging points at office locations
- Regular team/company socials
- Team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives and lunch and learns.
We are proud to be certified Carbon Neutral and hold ISO Accreditations for Quality Management, Environmental Management and Information Security Management. We are a Mindful Employer and are committed to supporting your mental health at work. The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process.
To request an adjustment, if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact recruitment@agenagroup.com
We welcome all applicants, including those with unspent convictions. If disclosed during recruitment or after a conditional offer, we may conduct a DBS check and, with consent, liaise with a probation officer if relevant. Disclosures are handled sensitively and assessed individually, in line with our policy. A criminal record does not automatically disqualify candidates.
Account Manager in Lancing employer: Hollybank Trustees Ltd
Agena Group is an exceptional employer that champions creativity and innovation, offering a dynamic work environment in Lancing with hybrid flexibility. Employees benefit from a strong focus on personal growth through training and development opportunities, alongside a supportive culture that values collaboration and social responsibility. With a commitment to employee well-being, including mental health support and community engagement initiatives, Agena Group stands out as a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Lancing
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Account Manager role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your past successes in client management. When you get the chance to chat with potential employers, share these stories to demonstrate how you can bring value to their team.
✨Tip Number 3
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on common questions for Account Managers and refine your answers to showcase your creativity and problem-solving skills.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining us. It shows initiative and enthusiasm, which are key traits for an Account Manager at Agena Group.
We think you need these skills to ace Account Manager in Lancing
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in B2B client-facing roles and how you've successfully managed client relationships in the past.
Showcase Your Creativity:Since we're looking for someone who thrives on creativity and innovation, don’t hesitate to share examples of out-of-the-box solutions you've delivered. This will help us see how you can contribute to our ambitious growth trajectory.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read through your achievements and skills. We love a well-structured application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Know Your Client
Before the interview, research Agena Group thoroughly. Understand their services, values, and recent projects. This will help you tailor your responses and demonstrate your genuine interest in the company and its mission.
✨Showcase Your Success Stories
Prepare specific examples from your previous roles that highlight your achievements in account management. Focus on measurable results, such as increased sales or improved client satisfaction, to illustrate your impact in a B2B environment.
✨Emphasise Collaboration Skills
Since the role involves working closely with sales colleagues and clients, be ready to discuss how you've successfully collaborated in the past. Share examples of how teamwork has led to innovative solutions or resolved client challenges.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's growth plans, client engagement strategies, and how they measure success. This shows your proactive approach and eagerness to contribute to their ambitious goals.
