At a Glance
- Tasks: Deliver top-notch customer service and manage Field Service Engineers' schedules.
- Company: Join a supportive team at a leading manufacturing facility in Kingswinford.
- Benefits: Enjoy 33 days holiday, pension contributions, and flexible benefits.
- Other info: Inclusive workplace with opportunities for training and development.
- Why this job: Make a real difference by delighting customers and ensuring smooth operations.
- Qualifications: GCSEs in Maths and English, strong communication, and planning skills.
The predicted salary is between 25000 - 30000 £ per year.
We have a great opportunity for a full‑time Customer Service Associate to join our team on a Fixed Term Contract to cover an upcoming maternity leave. This role is based on site at our manufacturing facility in Kingswinford, West Midlands, and we expect the contract to last for 12 months. The purpose of the role is to ensure that a high standard of service is provided to our customers, whilst delivering optimum levels of efficiency and targets.
What you’ll be doing:
- Providing excellent customer service, both internally and externally - delighting our customers with each interaction.
- Prioritising and scheduling the Field Service Engineers’ jobs (installs, services, breakdowns and reworks) and dealing with associated customer queries via phone and email.
- Effectively planning the engineers’ tasks, with a keen eye for detail and organisation.
- Maximising capacity to deliver targets and reduce windscreen time.
- Setting & optimising all jobs in the most efficient way possible.
- Liaising with sub‑contractors to schedule prep work in a timely manner.
- General associated admin tasks.
- Reducing aborts and pro‑actively replacing jobs where required on the day.
What you’ll need:
- GCSEs in Maths and English (or equivalent).
- Computer literate i.e. Microsoft Word, Office and Outlook.
- Good geographical knowledge and application.
- Excellent customer service skills and telephone manner.
- Excellent communication skills, both internal and external, written and verbal.
- Strong planning skills and the ability to multi‑task.
- Ability to work on own initiative in a busy office environment and to strict deadlines.
- Driven to ensure customer satisfaction.
- Must be flexible, considerate and professional.
- Must be a team player with a positive attitude.
WHAT’S IN IT FOR YOU?
- 33 days holiday (including bank holidays)
- Company contributory pension and 3x Life Assurance cover
- Flexible benefits platform with access to health care, gym membership and many high street discounts
- Employee Assistance programme available to colleagues and their families, to support wellbeing
- Fully funded training and development
We welcome applications from all people, regardless of their race, sex, disability, age, religion, or sexual orientation. We are committed to creating an inclusive and accessible recruitment process, and we welcome and encourage candidates to request any adjustments they may need to show us their full potential. Unfortunately, at this time we are unable to support work sponsorship in the UK, so can only consider applications from candidates with existing eligibility to work in the UK.
Customer Service Associate (12-month FTC) in Kingswinford employer: Hollybank Trustees Ltd
Join our dynamic team as a Customer Service Associate at our Kingswinford manufacturing facility, where we prioritise employee well-being and professional growth. Enjoy a supportive work culture with 33 days of holiday, a contributory pension, and fully funded training opportunities, all while making a meaningful impact on customer satisfaction. We are committed to inclusivity and provide flexible benefits to ensure a rewarding experience for all our employees.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Associate (12-month FTC) in Kingswinford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hollybank Trustees Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hollybank Trustees Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Associate (12-month FTC) in Kingswinford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hollybank Trustees Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Hollybank Trustees Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hollybank Trustees Ltd!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
