At a Glance
- Tasks: Lead a passionate team to create unforgettable luxury experiences for clients.
- Company: Join Chisholm Hunter, a respected family-owned luxury jeweller with a rich history.
- Benefits: Competitive salary, industry-leading bonuses, and generous colleague discounts.
- Other info: Be part of a growing business with exceptional career progression opportunities.
- Why this job: Shape your career in luxury retail while inspiring excellence and personal development.
- Qualifications: Experience in retail management, preferably in luxury goods, with strong interpersonal skills.
The predicted salary is between 30000 - 40000 £ per year.
Lead with passion. Inspire excellence. Shape unforgettable luxury experiences. Ready to take the next step in your luxury retail career? At Chisholm Hunter, we're looking for an exceptional Store Manager to lead our Kingston team. This is your opportunity to join one of the UK's most respected family-owned luxury jewellers—recognised as one of the Sunday Times Best Places to Work 2025 & 2026. Since 1857, we've built our reputation on craftsmanship, exceptional client service, and developing talented people. Today, we're continuing our exciting growth journey, and we're looking for an inspiring leader who shares our passion for excellence.
As Store Manager, you'll do more than drive sales—you'll create an environment where your team thrives, clients receive an unforgettable luxury experience, and every interaction reflects the high standards that define the Chisholm Hunter brand. You'll lead from the front, coach and develop your team, build lasting client relationships, and play a key role in the success of one of our flagship stores. Whether you're an experienced luxury retail manager or a high-performing leader ready for your next challenge, this is your chance to build a rewarding career with a business that genuinely invests in its people.
With outstanding development opportunities, industry-leading rewards, and a culture built on our HEART values—Honesty, Excellence, Accountability, Respect and Teamwork—there's never been a better time to join Chisholm Hunter. If you're driven by excellence, passionate about people, and thrive in a luxury environment, we'd love to hear from you.
Who Succeeds Here
- Enjoy working in a fast-paced luxury environment
- Take pride in presentation and professionalism
- Are naturally warm, confident, and relationship-driven
- Are motivated by standards, results, and personal development
- Have a passion for luxury watches, jewellery, and client experience
Why Join Chisholm Hunter?
- Competitive salary with industry-leading bonus potential
- Exceptional career progression opportunities within a growing luxury business
- Over 80% of our management team were promoted internally
- Opportunity to work with world-renowned luxury brands
- Generous colleague discounts across Chisholm Hunter and Barclays Diamonds
- Private Healthcare for Managers and Health Cash Plan
- Professional development support including funded JET qualifications
- Be part of a respected family-owned business with ambitious growth plans
Your Responsibilities
We want to offer exceptional service to our valued clients, and we work hard across all disciplines to achieve this, as outlined below.
- People Management – holding regular 121s, coaching and developing and creating a winning environment and celebrating success
- Sales Floor Management – ensuring all of our processes are followed and the client needs are being exceeded
- Sales Excellence – support your team to meet and exceed sales targets while role modelling strong personal sales, through a consultative selling approach. Coaching your team and utilising your expertise to support the upsell and cross-sell of relevant complementary products, enhancing the overall shopping experience for our clients.
- Building Long Lasting Client Relationships – taking client care to the next level, going the extra mile
We have the highest of standards and expect this of our colleagues as a prerequisite. We seek like-minded, competitive, driven, commercial and people focused leaders to share our journey. During your initial induction you will be mentored by an experienced Chisholm Hunter Manager and have the support of trained colleagues and we ask that you demonstrate your ability to sell the Chisholm Hunter way so you can best support your team as a leader. We will gradually transition you into the accountability for management responsibilities.
Qualifications & Experience
- Previous retail sales/management experience, preferably in luxury goods or jewellery.
- Passion for and knowledge of jewellery, gemstones, and precious metals (JET qualification would be advantageous)
- Excellent interpersonal skills with the ability to engage and connect with clients.
- Strong sales acumen and a track record of meeting or exceeding targets.
- Flexibility with regards to working hours
If you are passionate about luxury retail and want to be part of an incredible team, we would love to hear from you.
Store Manager - Kingston in Kingston upon Thames employer: Hollybank Trustees Ltd
Hollybank Trustees Ltd is an exceptional employer, offering a dynamic work environment in Rough Hills, England, where collaboration and client-focused strategies thrive. With a flexible hybrid working model, a comprehensive benefits package including an enhanced pension scheme, and ample opportunities for professional development, employees are empowered to grow their careers while making a meaningful impact in the investment advisory sector.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - Kingston in Kingston upon Thames
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Hollybank Trustees Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Hollybank Trustees Ltd!
We think you need these skills to ace Store Manager - Kingston in Kingston upon Thames
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Hollybank Trustees Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Hollybank Trustees Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Hollybank Trustees Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
