At a Glance
- Tasks: Deliver top-notch customer service via phone and email, resolving queries and processing information.
- Company: Join NOCN Group, a charity focused on impactful skills solutions in education.
- Benefits: Enjoy 38 days of leave, flexible working, and professional development opportunities.
- Other info: Hybrid working options and a modern office environment await you!
- Why this job: Be part of a team that makes a real difference in education and training.
- Qualifications: Strong communication skills and experience in customer service are essential.
The predicted salary is between 26100 - 31900 £ per year.
Customer Services Administrator (FTC 9 Months) NOCN Group
Location
On site / King's Lynn, UK job type
Fixed term / Full-time
Sector and subsector
- Public Sector Education and Training
- Annual Salary range: from £ 24,705.00 to £ 29,501.00
NOCN Group is an international charity which delivers future-fit skills solutions with social impact for colleges, training providers, employers and individuals.
To find out more, visit our website.
Overview of the role
We are seeking a motivated and professional Customer Services Administrator to join our AO Customer Services team.
Reporting to the Customer Services Team Leader, you will play a key role in delivering high-quality services aligned with NOCN's strategic objectives.
Key Responsibilities
- Provide excellent customer service by phone and email.
- Respond to queries from learners, centres and employers.
- Provide accurate advice and guidance on qualifications, courses, policies and procedures.
- Process customer information, workflows and payments accurately and within agreed SLAs.
- Maintain accurate customer records and update CRM systems.
- Take ownership of enquiries and resolve queries wherever possible.
- Handle complaints and elevate issues when required.
- Work collaboratively with internal teams to support customers and improve service delivery.
- Contribute to team meetings and continuous improvement.
- Ensure all work meets required quality and service standards.
About You
We're looking for a friendly, organised and customer-focused individual with excellent communication and administration skills.
You'll have strong attention to detail, a proactive approach and the ability to manage a varied workload while maintaining high standards of service.
You'll enjoy working as part of a team, be confident using Microsoft Office and have experience working with customers and stakeholders.
Experience within an awarding organisation or education/construction sector would be desirable.
- We offer 38 days of annual leave this includes 8 bank holidays and 3 closure days between Christmas and New Year
- We can offer hybrid working
- 35-hour working week
- We can offer flexible working for a better work-life balance
- Buy/Sell Annual leave
- Pension scheme
- Training and development opportunities
- Free parking at both offices
- Modern office spaces
- Enhanced family leave
- Optional tax-free childcare schemes
- Dress down Fridays
Please note
Due to the high volume of applications, we can only provide feedback at the interview stage.
As a proud member of both Disability Confident and Inclusive Employers standard, we celebrate and recognise the benefits of equity, diversity, inclusion and belonging.
As such, we welcome and encourage applicants from all backgrounds, and should you require any reasonable adjustments at any stage of the recruitment process, please let us know and we will do our best to accommodate.
Customer Services Administrator (FTC 9 Months) in King's Lynn employer: Hollybank Trustees Ltd
NOCN Group is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With generous benefits such as 38 days of annual leave, flexible working arrangements, and a commitment to training and development, employees can thrive in their roles while making a meaningful impact in the public sector education and training landscape. Located in King's Lynn, the modern office environment and community-focused ethos make it an ideal place for those seeking rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Administrator (FTC 9 Months) in King's Lynn
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Hollybank Trustees Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Hollybank Trustees Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Services Administrator (FTC 9 Months) in King's Lynn
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Hollybank Trustees Ltd.
How to prepare for a job interview at Hollybank Trustees Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Hollybank Trustees Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Hollybank Trustees Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
