Junior Systems Analyst (ERP & Business Applications)
Technology
Systems & Infrastructure
Bridge of Don, Aberdeen AB23 8GD, UK
Overview
Application
Junior Systems Analyst (ERP & Business Applications)
Date posted: September 21, 2026
Permanent
Full-time
About the role
DorSuite is investing in a single company-wide system (one-Suite), a new reporting platform (i-Suite), and a customer self-service portal (c-Suite) to modernise how we operate. AI sits at the core of how we're building these: we use AI in our own development work every day, and our ambition is to be at the forefront of AI-enabled technology in our industry.
The Systems department sits at the centre of all of this. We need a capable, curious junior analyst to support the team, keep our day-to-day applications and IT running smoothly, and grow into a systems specialist.
This is a graduate or early-career role. You don't need to have done it before — you need to be organised, comfortable with data and technology, and interested in how a business runs.
What you'll do
Business applications and projects
- Provide first-line support for our ERP and business applications: log, triage and resolve user issues, and elevate to the Systems Manager or vendors where needed
- Help test new system features and builds — write test cases, run them, record defects and confirm fixes
- Support the ERP replacement programme: data mapping and migration checks, dual-running reconciliation, cutover prep
- Build and maintain reports and dashboards in i-Suite for order intake, operations, safety and other business reporting
- Write and keep up to date user guides, process documentation and knowledge-base articles
- Deliver user training and floor-walking during rollouts
- Look for small process and AI automation improvements and help embed them
IT operations
- Housekeeping of Microsoft 365 accounts, licences, groups and permissions
- Work with and help manage our outsourced IT provider: raise and track tickets, chase resolutions, and act as the day-to-day point of contact
- Manage starters and leavers end to end — accounts, access, equipment and handovers — so people are productive from day one and offboarded cleanly
- Plan and track hardware requirements: laptops, mobiles, peripherals, replacement cycles and stock
What we're looking for
- Degree, apprenticeship or equivalent experience in IT, business information systems, data or a related field
- Genuine interest in AI tools and how they can be applied to real business problems
- Logical, methodical approach to problem-solving and a good eye for detailClear communicator, able to explain systems to non-technical colleagues
- Organised: can juggle a support queue alongside project work
- Exposure to an ERP or CRM (any platform), Salesforce, or SQL/Power BI
- Microsoft 365 administration or Power Platform
- Basic understanding of business processes — order-to-cash, purchasing, stock, scheduling
- Experience in manufacturing, construction or a similar operational environment
- Experience working with a managed IT service provider
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Junior Systems Analyst (ERP & Business Applications) employer: Hollybank Trustees Ltd
At Kingspan Light, Air + Water, we pride ourselves on fostering a collaborative and supportive work environment in Havant, where our Data Centre Customer Service Specialists play a crucial role in delivering exceptional service to our customers. We offer comprehensive training and development opportunities, ensuring that our employees grow alongside the company while enjoying a culture that values teamwork and innovation. With a focus on employee well-being and a commitment to sustainability, working with us means being part of a forward-thinking organisation that truly cares about its people and the planet.
