At a Glance
- Tasks: Provide first and second line IT support to onsite and remote employees.
- Company: Join a dynamic team at RealVNC, a leader in IT solutions.
- Benefits: Enjoy a contributory pension, private dental and medical cover.
- Other info: Great opportunity for professional development in a collaborative environment.
- Why this job: Make a real impact by solving tech issues and supporting users.
- Qualifications: Experience with Microsoft Windows, MacOS, and M365 is essential.
The predicted salary is between 30000 - 40000 € per year.
We are looking for an experienced IT Support Engineer to join our team for a 6‑month period providing first and second line support to our onsite and remote employees. Reporting to the Head of IT and working within the IT Support team you will be responsible for managing tickets and providing support and guidance to users on a range of hardware and software focused primarily on the Microsoft ecosystem.
Responsibilities
- Monitoring the IT ticket queue; logging, categorising, and prioritising issues.
- Performing investigations to identify issues with connectivity, hardware, and software.
- Performing new starter onboarding and equipment handovers.
- Configuring and testing hardware.
- Creating and managing user accounts.
- Generating and maintaining documentation.
Requirements
- Have demonstrable experience with Microsoft Windows and MacOS operating systems.
- Have a good working knowledge of Microsoft Office and M365.
- Are familiar with Microsoft Active Directory and Entra ID.
- Have experience working with Microsoft Intune.
- Have a good understanding of networking, DNS, DHCP and VPNs.
- Operate with a high level of attention to detail.
- Are proactive and take ownership of your work.
- Have strong organisational skills.
- Are comfortable working collaboratively with a wide range of teams and internal and external stakeholders.
Anything Else?
As well as the above, if you have any of the desired experience below then we’d like to know about it!
- Experience with Microsoft security products and services.
Benefits
We also offer generous benefits, including a contributory pension, private dental and medical cover.
Location
You will need to easily be able to commute to Cambridge and/or London.
RealVNC is an equal opportunities employer, committed to staff welfare and professional development.
IT Support Engineer - 6-Month FTC employer: Hollybank Trustees Ltd
RealVNC is an exceptional employer that prioritises employee welfare and professional development, making it an ideal place for IT Support Engineers seeking meaningful work. With generous benefits such as a contributory pension and private medical cover, alongside a collaborative work culture in the vibrant cities of Cambridge and London, employees are encouraged to grow and thrive in their roles. The company fosters a supportive environment where attention to detail and proactive problem-solving are valued, ensuring that every team member can contribute to their fullest potential.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer - 6-Month FTC
✨Tip Number 1
Get your tech game on point! Brush up on your knowledge of Microsoft Windows, MacOS, and the Microsoft ecosystem. The more you know, the better you'll impress during those interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees in the IT field, especially those who have worked at RealVNC. They can give you insider tips and maybe even put in a good word for you.
✨Tip Number 3
Practice makes perfect! Prepare for common IT support scenarios and questions. Role-play with a friend or use online resources to simulate the interview experience. Confidence is key!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace IT Support Engineer - 6-Month FTC
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft Windows, MacOS, and the other key skills mentioned in the job description. We want to see how your background fits perfectly with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your proactive approach can benefit our team. Let us know why you’re the perfect fit for this role.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who take ownership and can demonstrate their attention to detail when resolving problems.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows, MacOS, and the Microsoft ecosystem. Be ready to discuss your experience with tools like Microsoft Office, M365, and Intune, as well as your understanding of networking concepts like DNS and DHCP.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled IT issues in the past. Think about times when you logged, categorised, and prioritised tickets, or resolved connectivity problems. This will demonstrate your proactive approach and attention to detail.
✨Get Familiar with the Company Culture
Research the company’s values and work environment. Understanding their commitment to staff welfare and professional development can help you align your answers with what they’re looking for, showing that you’re a great fit for their team.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, ongoing projects, or how they measure success in the IT Support role. This shows your genuine interest and helps you assess if the company is right for you.
