At a Glance
- Tasks: Manage client enquiries, conduct service reviews, and support onboarding for high-value clients.
- Company: Join a multi-award winning tech company with a supportive culture.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a cycle to work scheme.
- Other info: Great progression opportunities and a commitment to diversity and community impact.
- Why this job: Make a real impact by enhancing client relationships in a fast-paced environment.
- Qualifications: Strong multitasking skills and excellent communication abilities required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Hybrid / Ilkley LS29 8FL, UK
Job type: Permanent / Full-time
Sector and subsector: Business Operations | Business Support
Salary: Competitive salary
SmartSearch’s distinctive Anti-Money Laundering verification software protects our clients by offering the most advanced and comprehensive features available from an AML provider. SmartSearch has grown rapidly by fostering an incredibly collaborative and supportive culture. As we continue our ambitious growth plans, we will strive to remain a truly exciting, rewarding, and unique place to work.
HOW WILL YOU MAKE A DIFFERENCE?
The Customer Success Enterprise Coordinator is responsible for managing daily enquiries and requests from high value clients, addressing various client queries either via email or call. Preparing and conducting service reviews, analysing client data, and uploading data reports to the SmartSearch system. Additionally, the Coordinator supports the CS Enterprise team by onboarding new clients and supporting relationships with existing clients through client training. As part of this role, you will be required to join a rota for adjusted shift patterns to provide out of hour support – typically 2 – 6 separate weekend days per quarter. A general understanding of Anti-Money Laundering regulations and the SmartSearch product will need to be developed to facilitate the required support to our clients on the product use.
VARIED DAY TO DAY RESPONSIBILITIES
- Operational Efficiency: Take responsibility for standard queries to ensure an exceptional customer journey, resolving issues promptly or liaising with the appropriate department on a client’s behalf. Keep key stakeholders informed with timely updates on product or service issues. Manage and prioritise workload effectively within expected SLAs. Perform tasks such as processing batch uploads, creating agreements, and updating the platform on behalf of the CS Enterprise account owners, always ensuring accuracy.
- Client Onboarding and Relationship Building: Assist with onboarding new clients and supporting relationships with existing clients through client training or hosting client calls. Ensure a seamless customer experience for Enterprise clients, delivering excellent service and striving to exceed expectations.
- Regulatory Compliance: Develop a general understanding of Anti-Money Laundering regulations and the SmartSearch product to provide the best service level to clients.
WHAT ARE WE LOOKING FOR IN A CANDIDATE?
- Ability to juggle multiple tasks at a time while maintaining sharp attention to detail.
- Comfortable collaborating across departments and teams.
- Ability to operate in a fast-paced environment.
- Excellent verbal and written communication skills.
- Team player, self-starter and multitasker who can quickly adjust priorities.
WHAT IS LIFE LIKE AT SMARTSEARCH?
We are a multi-award winning Tech company with an aspirational mentality. Some of our most recent recognitions include: named in the renowned RegTech100 list for 2024, listed in the Top 100 Fastest Growing Tech Companies by Northern Tech Awards 2024 as well as being named Technology Provider of the Year by Corporate Finance Awards 2024. We have been Great Place To Work Certified since 2022. There are excellent progression opportunities due to our growth and you will have personal development goals, regular feedback and support. We are a diverse and inclusive team committed to promoting Diversity & Inclusion and Social Responsibility. Through our DE&I group, charitable initiatives and support for local schools, we actively foster a positive impact on our community.
COMPANY BENEFITS
- 25 days holiday rising to 30 with each year of service.
- Private Medical Insurance covering dental and optical.
- Company pension scheme.
- Life Assurance – 4x your annual salary.
- 1 day paid volunteering per year.
- Enhanced maternity / paternity offerings.
- Employee Assistance Programme.
- Cycle to work scheme.
- Access to a gym.
Customer Success Enterprise Coordinator in Ilkley employer: Hollybank Trustees Ltd
SmartSearch is an exceptional employer located in Ilkley, offering a hybrid work environment that fosters collaboration and support among its diverse team. With a strong focus on employee growth, the company provides excellent progression opportunities, personal development goals, and a range of benefits including private medical insurance and generous holiday allowances. As a multi-award winning tech company, SmartSearch not only prioritises a rewarding work culture but also actively contributes to the community through charitable initiatives and a commitment to diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Enterprise Coordinator in Ilkley
✨Tip Number 1
Get to know the company inside out! Research SmartSearch, its culture, and its products. This way, when you chat with us, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with high-value clients, being able to articulate your thoughts clearly is key. Try mock interviews or even just chatting with friends about the role.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our awesome team at SmartSearch.
We think you need these skills to ace Customer Success Enterprise Coordinator in Ilkley
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Enterprise Coordinator role. Highlight your experience with client management and any relevant skills that match the job description. We want to see how you can make a difference!
Showcase Your Communication Skills:Since this role involves a lot of client interaction, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect how you would communicate with our clients.
Highlight Your Multitasking Abilities:We’re looking for someone who can juggle multiple tasks while keeping an eye on the details. Share examples from your past experiences where you successfully managed various responsibilities at once. This will show us you can thrive in our fast-paced environment!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at SmartSearch!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Know Your Stuff
Make sure you have a solid understanding of Anti-Money Laundering regulations and the SmartSearch product. Brush up on key features and how they benefit clients, as this will show your commitment and readiness to support high-value clients effectively.
✨Showcase Your Multitasking Skills
Prepare examples that demonstrate your ability to juggle multiple tasks while maintaining attention to detail. Think of situations where you successfully managed competing priorities, as this role requires excellent organisational skills.
✨Practice Your Communication
Since you'll be dealing with client queries via email and calls, practice clear and concise communication. Consider role-playing common scenarios with a friend to refine your verbal and written skills, ensuring you can convey information effectively.
✨Emphasise Team Collaboration
Highlight your experience working in teams and collaborating across departments. Share specific examples of how you've contributed to team success, as SmartSearch values a collaborative culture and seeks candidates who thrive in such environments.
