At a Glance
- Tasks: Lead service strategy and enhance customer experience across the UK.
- Company: Telecom Acquisitions Ltd, a leader in residential telecom services.
- Benefits: Competitive salary, leadership role, and impactful work across the UK.
- Other info: Office-based in Horsham with opportunities for nationwide influence.
- Why this job: Shape the future of customer service in a dynamic telecom environment.
- Qualifications: Proven leadership skills and strong regulatory knowledge required.
The predicted salary is between 75000 - 100000 £ per year.
Telecom Acquisitions Ltd is seeking a senior Operations Director to lead service strategy and scale our residential brands across the UK.
You will own the end-to-end customer experience from order through installation, in-life support, and renewal, ensuring consistency and high quality.
The role requires hands-on leadership, strong regulatory awareness and the ability to drive improvements across supplier management, integration and digital tooling.
Office-based in Horsham with UK-wide impact.
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We think you need these skills to ace Director of Service Excellence in Horsham
Leadership
Customer Experience Management
Regulatory Awareness
Supplier Management
Integration Skills
Digital Tooling
Operational Strategy
