At a Glance
- Tasks: Troubleshoot broadband, VoIP, and network issues while supporting the 1st Line team.
- Company: Global 4, a leading telecoms provider in the UK.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Opportunity to work with cutting-edge technology and grow your career.
- Why this job: Join a dynamic team and enhance your technical skills in a fast-paced industry.
- Qualifications: Experience in telecoms support and strong problem-solving abilities.
The predicted salary is between 35000 - 45000 £ per year.
Global 4, based in the UK, is seeking a 2nd Line Technical Support Engineer to bridge triage and deep infrastructure/vendor support, acting as the escalation point for the 1st Line team and addressing broadband, UCaaS, and data faults while meeting SLAs.
You will troubleshoot across broadband, VoIP, and network infrastructure; perform advanced diagnostics with SIP tracing and router interfaces; and coordinate with carriers and vendors to resolve external faults, while documenting actions clearly.
2nd Line Telecoms Support Engineer (VoIP & Networking) in Horsham employer: Hollybank Trustees Ltd
Hollybank Trustees Ltd is an exceptional employer, offering a dynamic work environment in Rough Hills, England, where collaboration and client-focused strategies thrive. With a flexible hybrid working model, a comprehensive benefits package including an enhanced pension scheme, and ample opportunities for professional development, employees are empowered to grow their careers while making a meaningful impact in the investment advisory sector.
