At a Glance
- Tasks: Run phishing simulations and deliver engaging security training to help clients stay safe online.
- Company: Join Saepio, a leading UK cyber security specialist with a vibrant team culture.
- Benefits: Enjoy hybrid working, 25 days leave, health insurance, and exciting social events.
- Other info: Great opportunities for learning and career growth in a supportive team.
- Why this job: Make a real difference in cyber security while developing your skills in a dynamic environment.
- Qualifications: Experience in customer-facing roles and a passion for delivering top-notch service.
The predicted salary is between 30000 - 40000 € per year.
Location: Hybrid / High Wycombe, UK
Job type: Permanent / Full-time
Sector and subsector: IT | Cybersecurity
Salary: Competitive salary
Location: Saepio HQ, High Wycombe, Bucks
Hours: Hybrid, Full Time, no overnight work - (Mon – Thurs 9am–6pm, Fri 9am-5pm)
Reporting To: Head of Managed Services
About Saepio
Cyber security isn’t an add‑on to IT. It’s a specialist discipline. That’s why modern UK organisations separate the teams who run systems from those who protect them. And it’s why they choose Saepio. We’re one of the UK’s most recognised cyber specialists and an NCSC Assured Service Provider, working with over 1,000 organisations who trust us to help them:
- Cut through noise and see their real risk
- Align policy, people and technology into one coherent strategy
- Mature security operations without adding unnecessary complexity
- Build cyber resilience that stands up to real‑world pressure
We partner with the most advanced security platforms in the market and deliver high‑impact events, campaigns and thought leadership that place Saepio at the centre of the UK cyber conversation.
What will you be doing?
You will be involved in Security Awareness Training running Phishing simulation campaigns and Cyber Security training programmes via the tooling to help our customers defend against hackers. You will be responsible for setting up services for new customers then reviewing the results to help improve their resiliency to social engineering attacks on their users. You will provide an insightful summary of Phishing and Training performance, highlighting trends to demonstrate improvement over time or using a combination of existing knowledge, resources and independent research to provide recommendations for Service Improvement. You will be responsible for developing relationships with customers and providing an exceptional level of service.
The scope of this role is broad and not limited to:
- Onboarding: Manage new customer onboarding to Security Awareness Training (Human Risk Management)
- Client Relationship Management: Building and maintaining strong relationships with existing clients, understanding their needs, and ensuring their satisfaction with the services provided.
- Service Delivery Management: Provide support and guidance to customers to improve security awareness to reduce their likelihood of breaches.
- Issue Resolution: Act as a point of contact for service‑related issues and work with internal teams to resolve them promptly and effectively.
- Communication: Provide regular updates to clients on service delivery, address inquiries, and manage expectations.
- Performance Monitoring: Track service performance metrics to identify trends and areas for improvement.
- Process Improvement: Identify opportunities to enhance service delivery processes and implement solutions to improve efficiency and client satisfaction.
- Reporting: Prepare and present high‑quality service reports to customers in reviews to add valuable insights to improve their security protection.
- Documentation: Maintain accurate records of service delivery activities, client interactions, and issue resolutions.
What are we looking for?
This role would ideally suit someone with a background in one of the following areas: Security Awareness Training, E‑Mail Security, Phishing, Ethical Hacking, Cyber Security Service Management or Customer Success roles. An individual who is passionate about delivering the highest quality service to our customers, who goes above and beyond and has prior experience in doing so. Someone who can manage multiple customers, whilst maintaining a high level of attention to detail and organisation. At Saepio, communication is key. Whether it be building internal or external relationships, we are looking for someone who can easily communicate in a professional manner with both parties and be able to maintain these professional relationships. To be successful within this role, you must have impeccable organisation and task management skills as well as being able to handle pressurised situations and deadlines.
Requirements
- Experience: At least 1 year in a customer‑facing security operational support role providing service reporting, reviews and service improvement for a business or Managed Service. Ideally in Security Services such as Security Awareness Phishing Simulation and Training, E‑Mail Security, or IT Training.
- Excellent Communication and Interpersonal Skills: Essential for building relationships and communicating effectively with clients and internal teams.
- Creative Problem‑Solving Skills: Ability to identify issues and implement creative solutions to resolve service‑related issues efficiently.
- Organisational Skills: To manage service delivery effectively and coordinate tasks.
- Customer Relationship Management (CRM) Skills: Experience with CRM systems to manage client interactions.
- Attention to Detail: Critical for accurate service delivery & documentation, and adherence to SLAs.
- Best in Class Customer Service: Proven track record of delivering exceptional customer service and building strong client relationships.
- Collaborative: Works effectively as part of a team, promoting collaboration and shared support to achieve service excellence.
- Desire to Learn and Skill Development: Proactive in seeking opportunities to expand knowledge and develop skills relevant to the role.
Other skills/qualifications (Desirable)
- Experience working in a Managed Security Service Provider (MSSP)
- Security Awareness Training/Human Risk Management (Know Be 4/KB4)
- Other relevant Cyber Security certifications (e.g. CompTIA, NIST, ISO27000, SOC2, GDPR)
What do we offer?
- Having a happy and healthy team provides the foundation for our energy and drive.
- Hybrid working
- 25 days annual leave plus an additional half day for a ‘Duvet morning’ and another one for your birthday!
- BUPA Premium Health Insurance covering pre‑existing conditions
- Critical Illness Cover
- Royal London Pension Plan
- Strong learning and development culture to help you excel
- Incentive trips exploring the globe
- Free parking onsite at HQ
- Cycle to Work scheme
- Fantastic social events e.g. Family Fun Day, Quarterly socials, Festive Party
- Quarterly company‑wide recognition events e.g. lunch at a Michelin star restaurant!
Please note: To be eligible for this role, you must have the right to work in the UK on a permanent basis (e.g., Indefinite Leave to Remain or UK/EU Settled Status). Unfortunately, we are unable to provide visa sponsorship at this time.
Human Risk Analyst - Security Awareness Training in High Wycombe employer: Hollybank Trustees Ltd
Saepio is an exceptional employer that prioritises employee well-being and professional growth, offering a hybrid working model and a competitive benefits package including 25 days of annual leave, premium health insurance, and a strong learning culture. Located in High Wycombe, our vibrant work environment fosters collaboration and innovation, ensuring that every team member feels valued and empowered to excel in their role as a Human Risk Analyst.
StudySmarter Expert Advice🤫
We think this is how you could land Human Risk Analyst - Security Awareness Training in High Wycombe
✨Tip Number 1
Network like a pro! Reach out to people in the cybersecurity field, especially those at Saepio. Use LinkedIn to connect and engage with them. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of security awareness training and phishing simulations. We want to see your passion for the role, so be ready to discuss how you can help clients improve their security posture.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you’ve tackled service-related issues. We love candidates who can think on their feet and come up with creative solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Saepio.
We think you need these skills to ace Human Risk Analyst - Security Awareness Training in High Wycombe
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in Security Awareness Training and customer service. We want to see how your skills align with what we do at Saepio!
Show Off Your Communication Skills:Since communication is key for us, don’t shy away from showcasing your interpersonal skills. Use clear and professional language in your application to demonstrate how you can build relationships with clients.
Highlight Your Problem-Solving Abilities:We love creative problem solvers! Share examples of how you've tackled challenges in previous roles, especially in security or customer-facing positions. This will show us you're ready to handle the pressures of the job.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Know Your Stuff
Make sure you brush up on the basics of cybersecurity, especially around security awareness training and phishing simulations. Familiarise yourself with Saepio's services and how they help clients improve their security posture. This will show that you're genuinely interested in the role and understand what it entails.
✨Showcase Your Communication Skills
Since this role involves building relationships with clients, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully communicated complex information in previous roles. This will demonstrate your ability to engage effectively with both clients and internal teams.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and how you handle service-related issues. Think of past experiences where you identified a problem and implemented a solution. Be ready to discuss these scenarios in detail, highlighting your creative approach and the positive outcomes.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared about Saepio's approach to security awareness training or their client relationship management strategies. This not only shows your interest but also gives you a chance to gauge if the company culture aligns with your values.
