At a Glance
- Tasks: Manage customer onboarding, monitor security performance, and resolve service-related issues.
- Company: Join Saepio, a leading UK cyber security specialist with a collaborative culture.
- Benefits: Enjoy hybrid working, 25 days leave, health insurance, and exciting social events.
- Other info: Great opportunities for learning and career growth in a supportive team.
- Why this job: Make a real impact in cyber security while developing your skills in a dynamic environment.
- Qualifications: 1+ year in a customer-facing security role with strong communication and problem-solving skills.
The predicted salary is between 40000 - 50000 £ per year.
Location: Hybrid / High Wycombe, UK
Job type: Permanent / Full-time
Sector: IT | Cybersecurity
Salary: Competitive Salary
Hours: Hybrid, Full Time, no overnight work (Mon – Thurs 9am–6pm, Fri 9am-5pm)
Reporting To: Head of Managed Services
About Saepio
Cyber security isn’t an add‑on to IT. It’s a specialist discipline. Saepio is one of the UK’s most recognised cyber specialists and a NCSC Assured Service Provider. We work with over 1,000 organisations to cut through noise and see real risk, align policy, people and technology, mature security operations, build resilience and provide high‑impact events and campaigns.
What will you be doing?
You will be involved in a variety of managed services to our customers including Digital Risk Protection, Brand Protection and Dark Web Monitoring. You will set up services for new customers and investigate alerts from the monitoring platform to inform clients of security threats. You will provide insightful performance summaries, recommend service improvements, and develop relationships with customers to deliver exceptional service.
Responsibilities include:
- Onboarding: manage new customer onboarding to new security services
- Client Relationship Management: build and maintain relationships with existing clients, understand their needs, ensure satisfaction
- Service Delivery Management: support and guide customers to improve security awareness
- Issue Resolution: act as point of contact for service‑related issues and resolve them with internal teams
- Communication: provide regular updates, address inquiries, manage expectations
- Performance Monitoring: track service performance metrics to identify trends and areas for improvement
- Process Improvement: identify opportunities to enhance delivery processes and implement solutions
- Reporting: prepare and present high‑quality service reports to customers
- Documentation: maintain accurate records of service delivery activities, client interactions, and issue resolutions
What are we looking for?
This role suits someone with a background in SOC Analyst, Information Security Analyst, Security Awareness Training, Security Incident, Service Management, or Security Customer Success roles. You should be passionate about delivering high‑quality service, able to manage multiple customers, maintain a high level of detail orientation, and communicate professionally with clients and internal teams. You must have impeccable organisation and task management skills and be able to handle pressured situations and deadlines.
Requirements
- Experience: at least 1 year in a customer‑facing security operational support role providing incident/request management, service reporting, reviews and service improvement.
- Excellent communication and interpersonal skills.
- Creative problem‑solving skills.
- Organisational skills.
- Customer Relationship Management (CRM) skills.
- Attention to detail.
- Best in class customer service record.
- Collaborative teamwork.
- Desire to learn and skill development.
Other skills/qualifications (Desirable)
- Experience in a Managed Security Service Provider (MSSP).
- Digital Risk Protection/Brand Management (Rapid7, Zerofox, SOCRadar).
- Supply Chain Security Risk Management (Security Scorecard).
- SIEM tools (Microsoft Sentinel, Splunk, ELK, Siemplify).
- Vulnerability Management (Qualys, Nessus, Nexpose).
- Cyber Security certifications (e.g., CompTIA, NIST, ISO27000, SOC2, GDPR).
What do we offer
- Hybrid working.
- 25 days annual leave plus a half day for a “Duvet morning” and another for your birthday.
- BUPA Premium Health Insurance covering pre‑existing conditions.
- Critical Illness Cover.
- Royal London Pension Plan.
- Strong learning and development culture.
- Incentive trips exploring the globe.
- Free parking onsite at HQ.
- Cycle to Work scheme.
- Fantastic social events: Family Fun Day, Quarterly socials, Festive Party.
- Quarterly company‑wide recognition events (e.g., lunch at a Michelin star restaurant).
Please note: To be eligible for this role, you must have the right to work in the UK on a permanent basis (e.g., Indefinite Leave to Remain or UK/EU Settled Status). We are unable to provide visa sponsorship at this time.
Cyber Security Analyst in High Wycombe employer: Hollybank Trustees Ltd
Hollybank Trustees Ltd is an exceptional employer, offering a dynamic work environment in Rough Hills, England, where collaboration and client-focused strategies thrive. With a flexible hybrid working model, a comprehensive benefits package including an enhanced pension scheme, and ample opportunities for professional development, employees are empowered to grow their careers while making a meaningful impact in the investment advisory sector.
StudySmarter Expert Advice🤫
We think this is how you could land Cyber Security Analyst in High Wycombe
✨Tip Number 1
Network like a pro! Reach out to current employees at Saepio on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Cyber Security Analyst role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of Digital Risk Protection and Brand Management. Be ready to discuss how you can enhance service delivery and improve client relationships.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Think of examples where you've successfully resolved issues in a customer-facing role, especially in security operations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Saepio.
We think you need these skills to ace Cyber Security Analyst in High Wycombe
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Cyber Security Analyst role. Highlight relevant experience, especially in customer-facing security roles, and showcase your skills in communication and problem-solving. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about cyber security and how your background aligns with our needs. Be sure to mention any specific tools or methodologies you've worked with that relate to the job description.
Showcase Your Achievements:Don’t just list your responsibilities; highlight your achievements! Whether it’s improving service delivery or resolving complex issues, we love to see how you’ve made a difference in your previous roles. Numbers and metrics can really help here!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Know Your Cyber Security Basics
Make sure you brush up on the fundamentals of cyber security, especially those relevant to the role. Understand concepts like Digital Risk Protection and Brand Management, as well as tools like SIEM. This will show your passion and readiness for the position.
✨Showcase Your Communication Skills
Since this role involves client relationship management, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with clients or resolved issues in the past. This will demonstrate your interpersonal skills and ability to manage expectations.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, such as onboarding a new customer or resolving a service-related issue. Think through your past experiences and be ready to discuss how you approached similar challenges.
✨Highlight Your Problem-Solving Abilities
Be prepared to discuss times when you've identified opportunities for process improvement or creatively solved problems. This is crucial in a role that requires attention to detail and the ability to enhance service delivery.
