At a Glance
- Tasks: Lead operations, ensuring safety and performance across all sites while managing budgets.
- Company: Join GRS, a pioneering team in sustainable growth within the construction materials supply chain.
- Benefits: Competitive salary, dynamic team environment, and opportunities for personal and professional growth.
- Other info: Embrace a culture of learning from challenges and celebrating successes.
- Why this job: Make a real impact in a fast-paced business that values bold ideas and integrity.
- Qualifications: Proven leadership skills and experience in operational management.
The predicted salary is between 50000 - 65000 £ per year.
Location: Hybrid / High St, Houghton Regis, Dunstable LU5 5BJ, UK
Job type: Permanent / Full-time
Sector and subsector: Facilities Management | Operations Manager
Salary: Competitive salary
We are looking for a self‑motivated, driven and adaptable individual who enjoys a challenge to work alongside our energetic team. The role requires a CAN‑DO attitude, an ability to learn from any losses and celebrate every win. We are a fast‑paced business with plenty of opportunities for growth so if this sounds like you, we’d love to hear from you!
ABOUT US
At GRS, we do things differently. We’re a pioneering team, shaping the future of sustainable growth in the construction materials supply chain. We bring solutions that others can’t see. Working here means being trusted to take action, being given the freedom to make decisions and being supported by a dynamic, experienced team, which values relationships and integrity. We do things the right way - even when it’s tough - and we invest in people who strive to create real opportunities. You’ll be joining a team that values honesty, bold ideas, and making a difference together.
THE ROLE
This is a senior leadership role with accountability for how our operational functions perform day to day. You'll ensure activity across every site runs within clear governance — aligned to agreed RACI ownership and Delegation of Authority frameworks — while driving the performance, safety and customer service standards that underpin our growth. You'll shape the operating structure, manage capacity against short- and medium‑term business goals, and make sure decisions get taken at the right level, by the right people, for the right reasons.
MAIN DUTIES AND RESPONSIBILITIES
- Own operational delivery across all functions, keeping activity aligned to RACI and Delegation of Authority frameworks, and manage the operational budget against revenue and seasonality.
- Champion a safety‑first culture across every site, with consistent KPIs and a clear improvement plan for each location.
- Act as senior guardian of the Delegation of Authority framework, approving or escalating decisions on procurement, stock, spend and process change that fall outside agreed limits.
- Own SOP quality and governance, ensuring processes are documented, followed, audited and kept current.
- Drive the effectiveness of operational systems — ERP, scheduling, reporting — removing informal workarounds and strengthening data‑led accountability.
- Ensure Central Logistics reliably supplies drivers and logistics resource to all bagging plants, escalating any shortfall that threatens site output or dispatch.
- Build strong links with Sales, Commercial, Supply Chain and Finance, providing operational sign‑off on decisions that affect service, cost or risk.
- Lead and develop the operational team, embedding clear ownership, confident decision‑making, and escalation without blame.
- Contribute to network development, including new site implementation, and manage the lifecycle of capital and machinery.
- Own operational risk management and ensure compliance with legal, regulatory, health and safety, and governance standards.
Head of Operations (National) employer: Hollybank Trustees Ltd
Hollybank Trustees Ltd is an exceptional employer, offering a dynamic work environment in Rough Hills, England, where collaboration and client-focused strategies thrive. With a flexible hybrid working model, a comprehensive benefits package including an enhanced pension scheme, and ample opportunities for professional development, employees are empowered to grow their careers while making a meaningful impact in the investment advisory sector.
