At a Glance
- Tasks: Lead the housekeeping team to ensure luxury standards and immaculate guest experiences.
- Company: Glencoe House, a unique luxury boutique hotel in the stunning Scottish Highlands.
- Benefits: Competitive salary, gym membership, tips, discounts, and generous leave.
- Other info: Enjoy a hands-on role with ownership of standards in a close-knit team.
- Why this job: Join a passionate team and make a real impact on guest satisfaction in a beautiful setting.
- Qualifications: Experience in housekeeping leadership and a keen eye for detail.
The predicted salary is between 31000 - 31000 £ per year.
Glencoe House is not a conventional hotel. Set within a historic mansion overlooking Loch Leven and the dramatic mountains of Glencoe, it offers an intimate luxury experience built around spacious suites, privacy, and thoughtful service. We are looking for a Head Housekeeper who takes pride in exceptional standards and who understands that in a property like Glencoe House, the smallest details matter. Crisp linens, immaculate bathrooms, perfectly presented suites and beautifully maintained spaces are all part of the guest experience.
This role is both hands-on and leadership focused, responsible for leading the housekeeping and laundry team while ensuring the entire property consistently meets the standards expected of a luxury boutique hotel. Working alongside the House Manager and Head Chef, you will form part of the hotel’s senior leadership team and play a key role in maintaining the atmosphere, comfort and presentation that defines Glencoe House.
Key Responsibilities:
- Leading daily housekeeping operations across guest suites, public areas and back-of-house spaces
- Ensuring all rooms are prepared to the highest standard prior to guest arrival
- Conducting regular room inspections and maintaining exceptional attention to detail
- Managing the in-house laundry operation and linen stock levels
- Creating staff rotas and ensuring effective team coverage
- Training, supporting and developing the housekeeping team
- Maintaining inventory of cleaning products, linen and guest amenities
- Working closely with the House Manager to ensure seamless room readiness and guest arrivals
- Ensuring full compliance with COSHH, hygiene and health & safety procedures
What We’re Looking For:
- Previous experience in a housekeeping leadership or supervisory role within hospitality
- Exceptional attention to detail and pride in presentation standards
- Experience managing teams and organising operational workloads
- Strong organisational and communication skills
- A hands-on approach and willingness to support the team operationally
- Understanding of housekeeping health & safety and COSHH procedures
- Experience in boutique or luxury hospitality would be advantageous.
What’s Unique About This Role:
Glencoe House is a small luxury property, meaning the role offers real ownership of standards and team culture. You will work closely with the hotel leadership team to maintain the atmosphere and quality that make the property special. It’s a role suited to someone who enjoys leading a team while remaining involved in the operation, taking pride in the finished result and the guest experience behind it.
Salary & Benefits:
- Annual Salary of £31,000
- Complimentary Highlife gym membership
- Share of tips & service charge
- 28 days annual leave
- Company pension scheme
- Employee Assistance Programme & Cycle to Work scheme
- Staff discounts across Perle Hotels’ rooms, dining and spa
- Friends & family discounted hotel rates
Head Housekeeper employer: Hollybank Trustees Ltd
Glencoe House is an exceptional employer, offering a unique opportunity to work in a luxury boutique hotel set in the stunning Scottish Highlands. With a strong focus on employee development and a supportive work culture, team members enjoy benefits such as a competitive salary, complimentary gym membership, and generous staff discounts. The intimate environment allows for real ownership of standards and a chance to make a meaningful impact on guest experiences, making it an ideal workplace for those passionate about hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Head Housekeeper
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in luxury settings. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you get the chance, offer to do a trial shift or a demonstration of your housekeeping prowess. This hands-on approach can really showcase your attention to detail and leadership style.
✨Tip Number 3
Research Glencoe House! Familiarise yourself with their values and standards. When you know what makes them tick, you can tailor your conversations and show how you fit into their unique culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Glencoe House team.
We think you need these skills to ace Head Housekeeper
Some tips for your application 🫡
Show Your Attention to Detail:When you're writing your application, make sure to highlight your attention to detail. Mention specific examples from your past experience that demonstrate how you maintain high standards, just like we do at Glencoe House.
Be Personal and Authentic:We love getting to know the real you! Don’t be afraid to let your personality shine through in your application. Share why you’re passionate about housekeeping and what excites you about working in a luxury boutique hotel.
Tailor Your Application:Make sure to tailor your application to the Head Housekeeper role. Use keywords from the job description and relate your experience directly to the responsibilities listed. This shows us you’ve done your homework and are genuinely interested.
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to submit all the necessary documents in one go. Plus, it helps us keep everything organised!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Know Your Details
Before the interview, make sure you understand the unique aspects of Glencoe House. Familiarise yourself with its history, the luxury experience it offers, and how attention to detail plays a crucial role in guest satisfaction. This knowledge will help you demonstrate your genuine interest in the property.
✨Showcase Your Leadership Skills
As a Head Housekeeper, you'll be leading a team, so be prepared to discuss your previous leadership experiences. Share specific examples of how you've managed teams, organised workloads, and maintained high standards in housekeeping. Highlight your hands-on approach and how you support your team.
✨Emphasise Attention to Detail
Given the emphasis on exceptional standards at Glencoe House, be ready to talk about how you ensure every aspect of housekeeping meets luxury expectations. Discuss your methods for conducting room inspections and maintaining inventory, as well as any systems you’ve implemented to enhance efficiency.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions to ask the interviewers. Inquire about the team culture, how they measure success in housekeeping, or what challenges they currently face. This shows your engagement and helps you assess if the role is the right fit for you.
