At a Glance
- Tasks: Delight customers with exceptional service and assist in daily cafe operations.
- Company: Join a top-rated employer known for its supportive and fun work environment.
- Benefits: Enjoy discounts, social events, and a great work-life balance.
- Other info: Be part of a united team dedicated to delivering first-class service.
- Why this job: Perfect for those passionate about customer service and Yorkshire produce.
- Qualifications: Good communication skills; previous front of house experience is a plus.
The predicted salary is between 10 - 12 £ per hour.
Location: On site / Harrogate, UK
Job type: Permanent / Part-time
Sector and subsector: Hospitality | Front of House
Salary: Competitive salary
Working Pattern: 6 hour or 12 hours per week, working 1/2 days out of 7 operational days of the week, including weekends.
Reporting To: Catering Manager
The Role: To delight our customers and deliver exceptional customer service. The ideal candidate will have the passion, energy and desire to develop themselves in this role. Assisting in the daily operations of the Fodder Kitchen (cafe) and Fodder Takeaway. Delivering first class Yorkshire service, whilst being efficient and hitting upselling targets.
What we can offer you:
- 20% discount in our onsite award-winning Farm shop Fodder
- 50% discount at Harrogate Sports and Fitness centre
- 2 x staff social events
- Access to an Employee Assistance Programme and a GP helpline
- Non-Contributory life assurance of 4x annual salary
- Complimentary Great Yorkshire Show tickets after qualifying period
- Free Parking
- Work life balance
- Closed Easter Sunday, Christmas Day, Boxing Day and New Years Day
Key Responsibilities:
- Greet all customers with a smile and warm manner.
- Be able to take customers orders in a quick and pleasant manner, while upselling the products needed.
- Work in an efficient manner.
- Serve food & drink in a prompt and friendly manner.
- Take bill payments.
- Follow all Food & Health and Safety regulations for Fodder and adhere to all Food safety Hygiene standards.
- Follow the Fodder HACCP plan and play a major part in maintaining 5 stars for food hygiene standards.
- To recognise the importance of fairness and equality in the workplace, to treat everyone with dignity & respect.
- To be an ambassador of the Society values.
Experience & Qualifications:
- Good level of written and verbal skills.
- Previous front of house experience beneficial.
If you’re passionate about exceptional customer service, and showcasing the very best of Yorkshire produce, this could be the perfect role for you.
Core Values:
- Professional – we act with integrity, we are reliable, consistent, and honest. We deliver on our promises; we are accountable.
- Respectful – we are kind, courteous and considerate; we are mindful of others. We are happy, friendly and create a productive, fun, working environment.
- Open-minded – we are receptive to new ideas and innovative ways of working together. We listen to and respect the opinions and perspectives of others.
- United – we work together, as a united team. We communicate, collaborate, and share knowledge in pursuit of our common goals.
- Dedicated – we are focused, loyal and ready to help each other. We are committed to going the extra-mile to deliver a first-class service to everyone we work with.
Fodder is accredited with Best Companies as a Top 75 Mid sized Employer in the UK, Top 20 UK Best Charitable Employer in the UK, and top 45 Best Regional Employer in Yorkshire & Humber.
Cafe Assistant in Harrogate employer: Hollybank Trustees Ltd
Fodder is an exceptional employer located in Harrogate, UK, offering a vibrant work culture that prioritises employee well-being and development. With competitive salaries, generous discounts, and a commitment to work-life balance, employees enjoy a supportive environment where they can thrive. The company’s recognition as a Top 75 Mid-sized Employer in the UK reflects its dedication to fostering a positive workplace, making it an ideal choice for those passionate about delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Cafe Assistant in Harrogate
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Hollybank Trustees Ltd and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Cafe Assistant in Harrogate
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Hollybank Trustees Ltd that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Hollybank Trustees Ltd.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Hollybank Trustees Ltd get a sense of who you are beyond your experience!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Hollybank Trustees Ltd and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
