At a Glance
- Tasks: Provide top-notch customer service while ensuring a safe environment for visitors.
- Company: Join Vigilant Security, a leading provider of security services in the UK.
- Benefits: Competitive pay, flexible shifts, and opportunities for professional growth.
- Other info: Enjoy a supportive work culture with a focus on staff development.
- Why this job: Be part of a dynamic team that values high standards and customer care.
- Qualifications: Experience in customer service and a passion for safety and security.
The predicted salary is between 27000 - 30000 £ per year.
Location: On site / Glasgow, UK
Job type: Permanent / Full or part‑time
Sector and subsector: Security | General
Hourly Fixed salary: £12.95
We are seeking several highly experienced Guest Service Ambassadors to join our team at The Avenue Shopping Centre. A warm welcome from our team will determine the first impressions for our visitors. The Customer Service Ambassador role is to provide the highest level of customer care, while providing a 5‑Star front of house service and maintaining a subtle, yet visible security presence.
Key Responsibilities
- Be seen as a visible customer‑focused professional by being proactive and greeting clients and visitors where possible
- Carry out regular patrols as and when required
- Anticipate and action client requirements/requests in a professional manner
- Always provide a consistently professional service
- Issue visitor passes using the agreed sign in and out policies and procedures
- Ensure all fire exits are kept clear. Health & Safety issues are reported
- Ability and foresight to create a safe environment for all guests and visitors
- Always maintain a high‑security awareness
- CCTV interaction where required
- Complete a full detailed handover at the end of each shift
Person Specification
- Professional, highly driven, flexible, enthusiastic, proactive, self‑motivated team player
- Holds a true passion for high standards of customer service delivery
- Ability to provide a 5‑star guest experience
- Previous experience in hospitality or a customer service facing role
- Excellent interpersonal skills and the ability to interact with people at all levels
- Ability to work independently with confidence, using own initiative as required
- Confidence and common sense to access and utilize expert resources when making decisions
- Always maintain and practice a high degree of confidentiality
- Have an acute sense of security awareness
- 5 years of verifiable work history
- First Aid training would be an advantage
Must be able to commit to the following backshift pattern: 14:00‑22:00 on a 4 on 4 off basis. Other shifts will be available on a casual basis and other sites around Glasgow. Due to the location of the site, a car is advantageous.
About Us
Vigilant Security covers a range of security‑related services including manned guarding, mobile patrols, and keyholding. We currently employ 1000+ members of staff across the UK and cover a range of security‑related services including manned guarding, mobile patrols and keyholding. High standards are embedded in the DNA of the company, and we pride ourselves on delivering seamless service to our clients. We currently have an annual turnover approaching £40 million per annum and a forecast for continued growth throughout the next five years. We are Investors in People Gold accredited and believe that we are only as good as the people we employ, so staff welfare, support, and development, is an absolute priority for us. We ensure our staff from the outset are given the skills required to be competent. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
We have been made aware that scammers may attempt to impersonate our organization in relation to job opportunities. Please be aware that we will never ask applicants to pay money at any stage of our recruitment process. All legitimate communication regarding vacancies will come directly from our official channels.
Security Officer - 4 on 4 off DS/CCTV Required in Glasgow employer: Hollybank Trustees Ltd
Vigilant Security is an exceptional employer located in Glasgow, offering a dynamic work environment where high standards of customer service and security are paramount. With a strong commitment to employee welfare and development, we provide comprehensive training and growth opportunities, ensuring our team members thrive in their roles. Our Investors in People Gold accreditation reflects our dedication to fostering a supportive and inclusive workplace, making us an ideal choice for those seeking meaningful and rewarding employment in the security sector.
StudySmarter Expert Advice🤫
We think this is how you could land Security Officer - 4 on 4 off DS/CCTV Required in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vigilant Security. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of a Security Officer, especially your customer service skills and security awareness.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and polished for your interview. A smart appearance shows that you take the opportunity seriously and are ready to represent the high standards of Vigilant Security.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Security Officer - 4 on 4 off DS/CCTV Required in Glasgow
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service roles. We want to see how you've gone above and beyond to provide a 5-star experience for guests, so share specific examples!
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences that relate to the role.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key responsibilities and person specification outlined in the job description. It shows us you’re genuinely interested.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Security Officer. Familiarise yourself with key tasks like customer interaction, patrol routines, and CCTV monitoring. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role requires a strong focus on customer service, prepare examples from your past experiences where you provided exceptional service. Think about situations where you went above and beyond to ensure a positive experience for guests, as this will resonate well with the interviewers.
✨Demonstrate Your Security Awareness
Be ready to discuss your understanding of security protocols and how you would maintain a safe environment. You might want to share any relevant training or certifications you have, such as First Aid, which could give you an edge over other candidates.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
