At a Glance
- Tasks: Provide top-notch customer support via live chat, email, and phone while driving sales.
- Company: Join Chisholm Hunter, a prestigious family-run jeweller with a rich history.
- Benefits: Earn £12.71 per hour, enjoy 29 days holiday, and receive fully-funded training.
- Other info: Great career growth opportunities and a supportive team culture.
- Why this job: Be part of a luxury brand and help customers find their perfect jewellery pieces.
- Qualifications: Retail experience is a plus; passion for jewellery and excellent communication skills are essential.
The predicted salary is between 25000 - 27000 £ per year.
Starting Salary: £12.71 per hour (flexible with industry experience)
Location: Glasgow City
Full time: 40 hours per week
Fully on site
Chisholm Hunter is one of the UK’s multiple award-winning jewellers, supplying luxury jewellery and Swiss timepieces to our clients since 1857. We are a family run business, passionate about our exquisite products and are experts at delivering a high end, luxury customer experience which is ‘A Cut Above’. At the heart of everything we do are our HEART values – Honesty, Excellence, Accountability, Respect, and Teamwork. These guide the way we work with our clients, our colleagues, and our communities.
Position
As a Sales Professional for Live Chat you will be responsible for providing 'cut above' customer support via live chat, email, and outbound phone calls. This role requires a proactive approach to sales, excellent customer service skills, and a passion for helping customers find the right products while maximizing sales opportunities. The Sales Professional will have a strong understanding of Chisholm Hunter’s products, sales processes, and compliance requirements while maintaining an outstanding customer experience.
Key Responsibilities include:
- Engage with customers via live chat, email, and phone to provide outstanding service and sales support.
- Maintaining departmental KPIs including process accuracy, customer satisfaction, response times and sales.
- Build genuine relationships, manage expectations, and deliver on promises.
- Proactively upsell and cross-sell products, including our exclusive insurance packages.
- Become an expert in our luxury jewellery range and sales techniques.
- Ensure compliance with company standards and GDPR regulations.
Requirements Qualifications & Experience:
- Previous retail experience would be advantageous
- Passion for jewellery, gemstones, and precious metals
- Excellent interpersonal skills with the ability to engage and connect with clients.
- High attention to detail and accuracy
Other information
- Excellent career development opportunities and a clear development path
- Accredited industry training and qualifications (fully-funded)
- 29 days holiday per year
- Company life assurance of three times your salary for all colleagues
Sales Professional - Live chat in Glasgow employer: Hollybank Trustees Ltd
Chisholm Hunter is an exceptional employer, offering a vibrant work culture rooted in our HEART values of Honesty, Excellence, Accountability, Respect, and Teamwork. Located in the heart of Glasgow City, we provide our Sales Professionals with excellent career development opportunities, fully-funded industry training, and a generous holiday allowance, all while being part of a family-run business that has been delivering luxury customer experiences since 1857.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Professional - Live chat in Glasgow
✨Tip Number 1
Get to know Chisholm Hunter inside out! Familiarise yourself with their products and values. This way, when you chat with potential employers, you can show off your passion for luxury jewellery and how you embody their HEART values.
✨Tip Number 2
Practice your live chat skills! Set up mock conversations with friends or family to get comfortable with engaging customers. Remember, it’s all about building genuine relationships and providing that 'cut above' service.
✨Tip Number 3
Don’t just wait for job openings to pop up! Be proactive and reach out directly through our website. Show your enthusiasm and let us know why you’d be a great fit for the Sales Professional role.
✨Tip Number 4
Keep track of your achievements and experiences related to sales and customer service. When you get the chance to chat with us, share those stories! It’ll help you stand out and demonstrate your ability to meet those KPIs.
We think you need these skills to ace Sales Professional - Live chat in Glasgow
Some tips for your application 🫡
Show Your Passion for Jewellery:When writing your application, let your love for jewellery and luxury products shine through. Share any relevant experiences or stories that highlight your enthusiasm for the industry – it’ll make you stand out!
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the key responsibilities and values mentioned in the job description. We want to see how your skills align with our HEART values and the role of a Sales Professional.
Highlight Customer Service Skills:Since this role is all about providing top-notch customer support, emphasise your previous experience in customer service. Share specific examples of how you've gone above and beyond to help customers in the past.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Know Your Products Inside Out
Before the interview, make sure you familiarise yourself with Chisholm Hunter’s luxury jewellery range and Swiss timepieces. Being able to discuss specific products and their features will show your passion and help you connect with the interviewers.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you went above and beyond to meet a customer's needs, as this aligns perfectly with the company's HEART values.
✨Practice Live Chat Scenarios
Since the role involves live chat support, consider practising common customer queries and how you would respond. This will help you feel more confident during the interview and demonstrate your proactive approach to sales and customer engagement.
✨Showcase Your Teamwork Spirit
Chisholm Hunter values teamwork, so be ready to discuss how you've successfully collaborated with others in previous roles. Share specific examples that illustrate your ability to work well within a team while still achieving individual targets.
