At a Glance
- Tasks: Support the team, manage repairs, and ensure top-notch customer service.
- Company: Join Chisholm Hunter, an award-winning jeweller with a family-run vibe.
- Benefits: Earn £12.71+ per hour, enjoy 29 days holiday, and receive fully-funded training.
- Other info: Voted one of the best places to work in 2025 and 2026!
- Why this job: Be part of a luxury brand and enhance your skills in a supportive environment.
- Qualifications: Retail admin experience and strong communication skills are a must.
The predicted salary is between 12 - 13 £ per hour.
Chisholm Hunter is one of the UK’s multiple award-winning jewellers, supplying luxury jewellery and Swiss timepieces to our clients since 1857. We are a family run business, passionate about our exquisite products and are experts at delivering a high end, luxury customer experience which is ‘A Cut Above’. At the heart of everything we do are our HEART values – Honesty, Excellence, Accountability, Respect, and Teamwork. These guide the way we work with our clients, our colleagues, and our communities.
We are looking for a Customer Service and Repairs Administrator to be based in our Silverburn Store.
Job Responsibilities:
- Support the branch management team, review and analyse store performance in repairs and special orders targets.
- Ensuring that merchandising and visual window displays are maintained to a high standard and in line with seasonal campaigns.
- Banking and Monday End-Of-Week returns including all monies banked and cash reconciliation invoices and accounts from the store.
- Conducting daily stock counts for audit purposes.
- Taking charge of stock control including supervising all goods in and out of the branch and preparing the stock totes for dispatch.
- Taking charge of customer calls for repairs and Special Orders and processing these accordingly.
- Establish and maintain productive working relationships within the team with the purpose of contributing to the overall positive atmosphere within the store.
- Management of all other administrative duties as required for the branch.
- Maintaining a high level of ‘Cut Above’ customer service by opening each interaction with a natural approach, putting the customer at ease and building a relationship.
Requirements:
- Experience in a commercially-focused (preferably retail) Administrator role.
- Skilled in Microsoft Office suite.
- Eager to learn and build on your retail and product knowledge.
- The ability to work as part of a team and use your own initiative.
- Fantastic communication and organisation skills.
Excellent career development opportunities and a clear development path. Accredited industry training and qualifications (fully-funded). 29 days holiday per year. Company life assurance of three times your salary for all colleagues. Colleague incentives.
Customer Service and Repairs Administrator- Silverburn. in Glasgow employer: Hollybank Trustees Ltd
At Kingspan Light, Air + Water, we pride ourselves on fostering a collaborative and supportive work environment in Havant, where our Data Centre Customer Service Specialists play a crucial role in delivering exceptional service to our customers. We offer comprehensive training and development opportunities, ensuring that our employees grow alongside the company while enjoying a culture that values teamwork and innovation. With a focus on employee well-being and a commitment to sustainability, working with us means being part of a forward-thinking organisation that truly cares about its people and the planet.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service and Repairs Administrator- Silverburn. in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hollybank Trustees Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hollybank Trustees Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service and Repairs Administrator- Silverburn. in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hollybank Trustees Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Hollybank Trustees Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hollybank Trustees Ltd!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
