At a Glance
- Tasks: Repair and assess furniture while delivering top-notch customer service.
- Company: Join Castelan, a trusted name in furniture care and repair.
- Benefits: Enjoy competitive salary, pension, and discounts on major brands.
- Other info: Be part of a supportive team with great career growth opportunities.
- Why this job: Make a real difference by providing expert repairs in customers' homes.
- Qualifications: Must be 18+, have a driving licence, and hands-on repair experience.
The predicted salary is between 29790 - 31155 € per year.
If you’re a practical, hands‑on technician who cares about quality and customer experience, we’d love to hear from you. At Castelan, we’re a trusted national furniture care and repair business. This field‑based role covers the City of London, Crawley and the South East; you’ll be out on the road each day delivering expert repairs and peace of mind in customers’ homes and workplaces.
The Role
- Visit customers to assess and repair upholstery, leather, wood and other furniture items
- Deliver high‑quality, professional repairs with a customer‑first approach
- Complete accurate documentation and return information promptly
- Work towards first‑visit resolution and quality targets
- Promote care kits where appropriate
- Maintain your vehicle, tools and presentation to a high standard
- Share feedback and ideas to support continuous improvement
What We’re Looking For
- Aged 18+ with a full UK driving licence (up to 6 points accepted)
- Hands‑on repair experience, ideally with furniture, wood or leather
- Confidence working in customers’ homes and representing the business professionally
- Beneficial
- Excellent attention to detail
- Clear communication and good time‑management
- Willingness to follow processes while adapting to different situations
What’s In It for You
- Competitive salary and pension
- 24/7 GP access for you and your household
- Discounts on cinema tickets, major retailers and national brands
- Employee of the Month awards and celebratory events
- Staff socials, charity fundraising and wellbeing initiatives
- Free on‑site parking (location‑dependent) and strong transport links
- Employee Assistance Programme for counselling, financial and legal support
Furniture Technician employer: Hollybank Trustees Ltd
At Castelan, we pride ourselves on being a supportive and dynamic employer that values the expertise and contributions of our Furniture Technicians. With a competitive salary, comprehensive benefits including 24/7 GP access, and a strong focus on employee wellbeing and growth, we foster a collaborative work culture that encourages professional development while delivering exceptional service to our customers across London and the South East.
StudySmarter Expert Advice🤫
We think this is how you could land Furniture Technician
✨Tip Number 1
Get to know the company! Research Castelan and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your hands-on skills! Since this role is all about practical repairs, make sure you can confidently demonstrate your expertise. Consider doing mock assessments or even volunteering to repair furniture for friends or family.
✨Tip Number 3
Network with others in the industry! Join forums or social media groups related to furniture repair. You never know who might have insider tips or connections that could help you land the job.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it there. It shows initiative and gives us a chance to see your enthusiasm right from the start.
We think you need these skills to ace Furniture Technician
Some tips for your application 🫡
Show Your Practical Skills:Make sure to highlight your hands-on experience in furniture repair or similar fields. We want to see how your skills can translate into delivering high-quality repairs and customer satisfaction.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Furniture Technician role. We love seeing candidates who take the extra step to connect their experience with what we’re looking for.
Be Professional and Personable:Since you’ll be working in customers’ homes, it’s crucial to convey your professionalism and ability to communicate clearly. Let us know about any past experiences where you’ve successfully interacted with clients or resolved issues.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Know Your Stuff
Make sure you brush up on your furniture repair knowledge. Familiarise yourself with common issues in upholstery, leather, and wood. Being able to discuss specific techniques or past experiences will show that you're not just a hands-on technician but also someone who understands the intricacies of the job.
✨Showcase Your Customer Skills
Since this role involves working directly in customers' homes, it's crucial to demonstrate your customer service skills. Prepare examples of how you've handled difficult situations or provided exceptional service in the past. This will highlight your ability to represent the company professionally.
✨Be Ready for Practical Questions
Expect some practical questions or scenarios during the interview. Think about how you would approach a repair job or handle a customer complaint. Practising these responses can help you feel more confident and prepared when it comes time to answer.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of repairs you'll be handling, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
